Title: Pacific Palace Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6224874&destination=Batam%2C+Riau+Islands%2C+Indonesia&selected=5006288&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pacific Palace Hotel Travelers sip cocktails at the poolside bar and enjoy rejuvenating treatments at this Batam Island retreat with nightlife and dining options ## Photo gallery for Pacific Palace Hotel ![Exterior - Pacific Palace Hotel (Batam)](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/cc8e33d1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Pacific Palace Hotel (Batam)](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/d0fd4a7b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Pacific Palace Hotel (Batam)](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/86c547cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pool - Pacific Palace Hotel (Batam)](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/94a03391.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast served - Pacific Palace Hotel (Batam)](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/57da36d0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pacific Palace Hotel on vibrant Batam Island offers rejuvenating massages and aromatherapy at Adorabella Massage. Enjoy a poolside bar, nightclub, two restaurants serving all day, and complimentary WiFi in all rooms. ## Reviews 8.0 Very good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £28 includes taxes & fees 25 Mar - 26 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=5006288&PinnedHotelID=5006288&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 24 of 24 rooms ### View all photos for Cabin Double Room ![Cabin Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/dfc81652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin Double Room 10.0 Exceptional 1 review - 248 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/c2fa9723.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.0 Wonderful 2 reviews - 441 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/4edebf6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - 452 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Deluxe Triple Room ![Deluxe Triple Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/2a0a3da9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room 8.0 Very good 1 review - 441 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Large Single Bed ### View all photos for Standard Twin Room ![Standard Twin Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/78e1e14c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 10.0 Exceptional 1 review - 258 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Executive Double Room ![Executive Double Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/5e93a7b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room - 570 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Sanrio Kids Room ![Sanrio Kids Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/33c5845b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sanrio Kids Room - 441 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Cars Kids Room ![Cars Kids Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/5ce36bf2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cars Kids Room - 441 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Captain Kids Room ![Captain Kids Room | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/31b38c0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Captain Kids Room - 452 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Pacific Suite ![Pacific Suite | Bathroom | Hair dryer, slippers, towels](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/d4e1149a_edited_a409.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pacific Suite - 840 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Palace Suite ![Palace Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/c605e7ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Suite - 1281 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for President Suite ![President Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/960348df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### President Suite - 2486 sq ft - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Deluxe Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/d9c3d0f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - Sleeps 2 ### View all photos for Deluxe Triple Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/7db217bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room - Sleeps 3 ### View all photos for Deluxe Twin Room ![Hair dryer, slippers, towels](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/54a13181.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### Executive Suite - Sleeps 2 ### View all photos for Cabin Twin Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/e225a1e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin Twin Room - Sleeps 2 ### View all photos for Cabin Double Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/0e93cb15.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cabin Double Room - Sleeps 2 ### View all photos for Pacific Suite ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/cb905908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pacific Suite - Sleeps 4 ### View all photos for Sanrio Kids Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/079fa193.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sanrio Kids Room - Sleeps 2 ### View all photos for Cars Kids Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/03217f23.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Cars Kids Room - Sleeps 2 ### View all photos for Captain Kids Room ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/13ba5112.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Captain Kids Room - Sleeps 2 ### View all photos for Palace Suite ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/4bd0d75c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Suite - Sleeps 4 ### View all photos for President Suite ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/6000000/5010000/5006300/5006288/44049b65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### President Suite - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Pacific-Palace-Hotel.h5006288.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Pacific-Palace-Hotel.h5006288.Hotel-Information) ## About the area Batam is home to Pacific Palace Hotel. Museum Batam Raja Ali Haji and Singapore Navy Museum are cultural highlights, and some of the area's activities can be experienced at Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal. Ocarina Park and East Coast Park are also worth visiting. [Visit our Batam travel guide](https://www.expedia.co.uk/Batam.dx6224874) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.15179%2C104.00293&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=41pQ4UpB-bc3rzXp46dc89qtWmM=) JL Duyung Sei Jodoh, Batam, Batam Island, 29432 ### What's nearby - ![Ship harbour indonesia, Mudik Passenger Ship are Prohibited from Sailing, Ferry Ship and Ship Cancellation](https://images.trvl-media.com/place/6204913/53a96620-9df1-4ab5-8d79-f58e5e8407d4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Harbour Bay Ferry Terminal 10 min walk \- 0.6 miles - Nagoya Hill Mall 15 min walk \- 0.8 miles - Grand Batam Mall 3 min drive \- 1.7 miles - BCS Mall 3 min drive \- 1.9 miles - Batam Centre Ferry Terminal 15 min drive \- 9.3 miles ### Getting around - Batam Batu Besar (BTH-Hang Nadim) 26 min drive ### Restaurants - Morning Bakery 9 min walk - Golden Palace 1 min walk - Pacific Food Court 4 min walk - PIT-STOP 6 min walk - Manis Cafe @Novotel Batam 5 min walk ## About this property ### Pacific Palace Hotel Hotel near Batam Centre Ferry Terminal You can look forward to a nightclub, a poolside bar and a corner/local shop at Pacific Palace Hotel. Treat yourself to a facial, a body scrub or a massage at Adorabella Massage, the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Additional perks include: - A children's pool - Free self-parking - A round-trip airport shuttle (surcharge), a front desk safe and a 24-hour front desk - Meeting rooms, luggage storage and a banquet hall Room features All 180 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes. Other conveniences in all rooms include: - Slippers and sound-insulated walls - Electric kettles, daily housekeeping and desks ## Similar properties ![Food and drink](https://images.trvl-media.com/lodging/5000000/4610000/4604700/4604663/6f929e6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HARRIS Hotel Batam Center Batam Batam - Pool - Spa - Kids’ pool - Parking included 8.6 Excellent 857 reviews £36 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=4604663&PinnedHotelID=4604663&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/480000/477300/477254/ffed9333.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Batam by IHG Batam - Pool - Hot tub - Spa - Kids’ pool 8.2 Very good 446 reviews £43 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=477254&PinnedHotelID=477254&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/24000000/23620000/23610900/23610807/460b5c0c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Panbil Residence Serviced Apartment Batam - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Return airport shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar ### Restaurants on site - Athena Restaurant - Golden Palace - Neptune Lounge ### Things to do - 2 hot tubs - Children's pool - Full-service spa - Health club - Nightclub - Sauna - Steam room ### Family friendly - Children's pool - Grocery/convenience store - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Full-service spa - Aromatherapy - Body scrubs - Facials - Hot tub - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bathroom - Hair dryer - Slippers - Towels provided ### Entertainment - TV with cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Minibar ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3:00 PM ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 400000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Rollaway bed fee: IDR 400000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is recommended for transport to and from this property ### Property is also known as Hotel Pacific Palace Pacific Palace Hotel Batam Pacific Palace Batam Pacific Palace Hotel Pacific Palace Hotel Batam Pacific Palace Hotel Hotel Pacific Palace Hotel Batam Pacific Palace Hotel Hotel Batam ## Frequently asked questions ### Does Pacific Palace Hotel have a pool? ### How much does it cost to stay at Pacific Palace Hotel? ### Is Pacific Palace Hotel pet-friendly? ### How much is parking at Pacific Palace Hotel? ### What time is check-in at Pacific Palace Hotel? ### What time is check-out at Pacific Palace Hotel? ### Does Pacific Palace Hotel provide a shuttle to the airport? ### Where is Pacific Palace Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Pacific Palace Hotel Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.4 Location ### 8.2 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 29 8 - Good 31 6 - Okay 21 4 - Poor 3 2 - Terrible 2 ## Reviews Verified ### 8/10 Good #### Ade Marya 25 Nov 2025 Liked: Cleanliness, staff & service, amenities Great location ![Great kids pool & hot water pool.](https://a.travel-assets.com/ugc/hotel-reviews/b98d878c-719a-424b-8f48-e4e28cad0df5-1764085239345.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ade Marya Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Sylvester 13 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Very large, clean rooms. The staff is exceptional. Restaurant, ATM, shopping, fitness center, massage, etc. On site. The prices are the best!! ##### Sylvester Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Suresh Chris 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice place and easy to travel around to the places of interest ##### Suresh Chris Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Suresh Chris 26 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and accommodating. The breakfast was delicious ##### Suresh Chris Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### Wee Peng 15 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Staff are all very friendly and professio2 ##### Wee Peng Stayed 1 night in Dec 2024 Verified ### 10/10 Excellent #### Frankie 5 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### It’s like going home…. I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!! ##### Frankie Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Frankie 22 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay as usual! I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms. ##### Frankie Stayed 2 nights in Apr 2024 Verified ### 8/10 Good #### KENTARO 13 Feb 2024 Liked: Cleanliness, staff & service, room comfort ROOM is big enough. ##### KENTARO Stayed 2 nights in Feb 2024 Verified ### 8/10 Good #### MD 10 Jul 2025 Liked: Cleanliness, staff & service #### Will go back to this hotel The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel. ##### MD Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### MOHD 25 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was superb and excellent...sure will book again next time ##### MOHD Stayed 3 nights in Oct 2024 Verified ### 8/10 Good #### SOON 6 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Unique design. ##### SOON Stayed 1 night in Sep 2022 Verified ### 6/10 Okay #### wishXsr 29 Jan 2023 Disliked: Cleanliness Quite run down hotel. Cleanliness need to improve, towel are not clean ##### wishXsr Verified ### 6/10 Okay #### JEFF 14 May 2023 Disliked: Cleanliness, property conditions & facilities, room comfort Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep ##### JEFF Stayed 3 nights in May 2023 Verified ### 6/10 Okay #### Andy 24 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Room 713 This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel. ##### Andy Stayed 1 night in Sep 2023 Verified ### 6/10 Okay #### Andy 28 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Room 713 The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures? ##### Andy Stayed 1 night in Sep 2023 Verified ### 10/10 Excellent #### itta 14 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Good for staying with family or stay on friends trip ##### itta Stayed 1 night in Jan 2026 Verified ### 8/10 Good #### Carsten 20 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Hotel hat einen beeindruckenden Aufbau (Schiffsform) und hält alles bereit, was für einen schönen Kurzurlaub nötig ist: große Zimmer mit komfortablen Betten, Frühstück, Restaurants, Schwimmbad, Sauna, Massage & Spa etc. Die Umgebung ist - landestypisch - nicht ganz so toll (keine Fußwege zu benachbarten Geschäften oder Fährterminal) und die Lüftung auf einem Zwischendach war 24/7 hörbar. Es standen extrem viele Parkplätze direkt am Hotel zur Verfügung. Das gebuchte Deluxe-Zimmer selbst war sehr groß und komfortabel, ebenso das Bad. Die Betten waren sehr bequem und die Klimaanlage funktionierte tadellos. Der Ausblick durch zwei riesige Doppelpanoramafenster (mit Balkon) war beeindruckend; dicke Vorhänge sorgten auch bei Tageslicht für Dunkelheit, wenn gewünscht. Das Restaurant war abends ziemlich leer. Die Essensqualität war (für europäische Geschmäcker) okay, aber nicht berauschend. Das Hotelpersonal war stets aufmerksam und hilfsbereit. ##### Carsten Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### SUDHAKAR 9 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities . ##### SUDHAKAR Stayed 1 night in Jul 2023 Verified ### 8/10 Good #### Candy 13 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We are happy with the stay ##### Candy Stayed 1 night in Jan 2020 Verified ### 6/10 Okay #### Verified traveller 24 Dec 2019 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Food & ambiance was worse, the room was big but run down with the price, not worth it. ##### Verified traveller Stayed 2 nights in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 7 Dec 2019 Liked: Staff & service, amenities, property conditions & facilities Great place to stay, peaceful enviroment staff are friendly ##### Verified traveller Stayed 2 nights in Dec 2019 Verified ### 8/10 Good #### Verified traveller 6 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities room was okay. was upgraded, room had an extra bed. would have preferred a smaller room. ##### Verified traveller Stayed 2 nights in Oct 2019 Verified ### 8/10 Good #### Connie 12 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 2Day1Nite Stay Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful. ##### Connie Stayed 1 night in Oct 2019 Verified ### 10/10 Excellent #### Verified traveller 9 Sept 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in. ##### Verified traveller Stayed 1 night in Sep 2019 Verified ### 6/10 Okay #### Verified traveller 17 Aug 2019 Disliked: Cleanliness, room comfort The bedsheet was not changed and smells pee. ##### Verified traveller Stayed 1 night in Aug 2019 ### Expedia's Latest Trends ### Hotels > - [The Sanchaya](https://www.expedia.co.uk/Bintan-Hotels-The-Sanchaya.h7060810.Hotel-Information) > - [travelodgeuk Hotels in Whitehaven](https://www.expedia.co.uk/Whitehaven-Hotels-Travelodge-UK.0-0-d6193236--bTravelodgeUK.Travel-Guide-Filter-Hotels) > - [Hotels in Cranbrook](https://www.expedia.co.uk/Cranbrook-Hotels.d4984.Travel-Guide-Hotels) > - [villagehotels Hotels in Durham](https://www.expedia.co.uk/Durham-Hotels-Village-Hotels.0-0-d4628--bVillageHotels.Travel-Guide-Filter-Hotels) > - [7 bedroom accommodation in Pembroke](https://www.expedia.co.uk/Pembroke-Hotels-7-Bedroom-Accommodation-In-Pembroke.h88218525.Hotel-Information) > - [relaischateaux Hotels in Paris](https://www.expedia.co.uk/Paris-Hotels-Relais-Chateaux.0-0-d179898--bRelaisChateaux.Travel-Guide-Filter-Hotels) > - [All-Inclusive Hotels in Palermo](https://www.expedia.co.uk/Palermo-Hotels-All-Inclusive-Hotel.0-0-d2831-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > - [Hotels with smoking rooms in City Centre Glasgow](https://www.expedia.co.uk/City-Centre-Glasgow-Glasgow-Hotels-Hotels-With-Smoking-Rooms.0-n6129620-0-tHotelswithsmokingrooms.Travel-Guide-Filter-Hotels) > - [Le Bailli de Suffren](https://www.expedia.co.uk/Rayol-Canadel-Sur-Mer-Hotels-Le-Bailli-De-Suffren.h2146174.Hotel-Information) > - [Hotels in Theni](https://www.expedia.co.uk/Theni-Hotels.d3000004289.Travel-Guide-Hotels) > - [Gay-Friendly Hotels in Nottingham](https://www.expedia.co.uk/Nottingham-Hotels-Gay-Friendly-Hotel.0-0-d7577-tGayFriendlyHotel.Travel-Guide-Filter-Hotels) > - [Hotel SB Diagonal Zero 4 Sup](https://www.expedia.co.uk/Barcelona-Hotels-Hotel-SB-Diagonal-Zero-Barcelona.h2406475.Hotel-Information) > - [COLONNA RESORT, a Colonna Luxury Beach Hotel, Porto Cervo](https://www.expedia.co.uk/Arzachena-Hotels-Colonna-Resort.h1830456.Hotel-Information) > - [B&B Santa Cruz de Tenerife](https://www.expedia.co.uk/Santa-Cruz-De-Tenerife-Bed-And-Breakfasts.d182394-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Secrets Puerto Los Cabos - Adults Only - All Inclusive](https://www.expedia.co.uk/Los-Cabos-Hotels-Secrets-Puerto-Los-Cabos-All-Inclusive-Adults-Only.h6231689.Hotel-Information) ### Flights > - [Flights from Houston (HOU) to Dallas (DFW)](https://www.expedia.co.uk/lp/flights/hou/dfw/houston-to-dallas) > - [Flights from Miami (MIA) to Crumlin (BFS)](https://www.expedia.co.uk/lp/flights/mia/bfs/miami-to-belfast) > - [Flights from Manchester (MAN) to Fretin (LIL)](https://www.expedia.co.uk/lp/flights/man/lil/manchester-to-lille) > - [Flights from Hounslow (LHR) to Pokhara (PKR)](https://www.expedia.co.uk/lp/flights/lhr/pkr/london-to-pokhara-domestic-airport) ### Activities ### Packages > - [ZSL Whipsnade Zoo](https://www.expedia.co.uk/ZSL-Whipsnade-Zoo-Dunstable.d6155734.Attraction) ### Holiday Rentals ### General > - [Visit County Tipperary](https://www.expedia.co.uk/County-Tipperary.dx6057036) > - [Visit Burundi](https://www.expedia.co.uk/Burundi.dx28) > - [Visit Assebroek](https://www.expedia.co.uk/Bruges-Assebroek.dx6288542) ---