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Batam City Hotel

3.0 star property
Experience ultimate relaxation with sauna & spa treatments amidst lush gardens then get energized for your shopping spree.

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Located near Grand Batam Mall and Nagoya Hill Mall, Batam City Hotel offers a warm welcome with breakfast, a serene garden, and international cuisine at Edelweiss. Unwind in the sauna or steam room, indulge in a massage or work out at the gym. With free WiFi and dry cleaning services available.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room

Deluxe Room | Room amenity

Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Shower/bath combination
Private bathroom
Coffee/tea maker
Electric kettle
  • City view
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room

Executive Room | Minibar, desk, free WiFi

Executive Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Electric kettle
Minibar
Desk
Daily housekeeping
  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, desk, free WiFi

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Electric kettle
Minibar
Desk
Daily housekeeping
  • City view
  • 333 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Room

Premier Room | Minibar, desk, free WiFi

Premier Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Electric kettle
Minibar
Desk
Daily housekeeping
  • City view
  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Executive

Grand Executive | Minibar, desk, free WiFi

Grand Executive

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Electric kettle
Minibar
Desk
Daily housekeeping
  • City view
  • 290 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Suite

Grand Suite | Minibar, desk, free WiFi

Grand Suite

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Electric kettle
Minibar
Desk
Daily housekeeping
  • City view
  • 333 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, desk, free WiFi

Deluxe Room

  • Sleeps 2

View all photos for Executive Room

Minibar, desk, free WiFi

Executive Room

  • Sleeps 2

View all photos for Junior Suite

Minibar, desk, free WiFi

Junior Suite

  • Sleeps 3

View all photos for Premier Room

Minibar, desk, free WiFi

Premier Room

  • Sleeps 2

View all photos for Grand Executive Room

Minibar, desk, free WiFi

Grand Executive Room

  • Sleeps 2

View all photos for Grand Junior Suite

Minibar, desk, free WiFi

Grand Junior Suite

  • Sleeps 4

View all photos for VIP Room

Minibar, desk, free WiFi

VIP Room

  • Sleeps 2
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About the area

Batam is home to Batam City Hotel. Maha Vihara Duta Maitreya Buddhist Temple and Batam Sign are local landmarks, and some of the area's activities can be experienced at Batam Centre Ferry Terminal and Harbour Bay Ferry Terminal. Visit our Batam travel guide
Map
Komp. Penuin Centre Blok OB No. 1 -7, Batam, Batam Island, 29211

What's nearby

  • Ship harbour indonesia, Mudik Passenger Ship are Prohibited from Sailing, Ferry Ship and Ship Cancellation
    Harbour Bay Ferry Terminal
    7 min drive - 3.0 miles
  • BCS Mall
    2 min walk - 0.1 miles
  • Grand Batam Mall
    3 min walk - 0.2 miles
  • Nagoya Hill Mall
    15 min walk - 0.8 miles
  • Batam Centre Ferry Terminal
    14 min drive - 6.3 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim)
    24 min drive

Restaurants

  • Sea Food A2 (M-One Venue)
    5 min walk
  • á2 Food Court
    3 min walk
  • Gazoz Cafe & Restaurant
    2 min walk
  • Lovina Inn Penuin
    3 min walk
  • Uncle Lim Kopitiam
    3 min walk

About this property

Batam City Hotel

Hotel near Batam Centre Ferry Terminal
Consider a stay at Batam City Hotel and take advantage of free breakfast, a free return airport shuttle and a garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. The on-site buffet restaurant, Edelweiss, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a gym.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A front desk safe, ATM/banking services and meeting rooms
  • A 24-hour front desk, a banquet hall and a ballroom
Room features
All 79 rooms have amenities, such as free WiFi, minibars and room service.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries
  • Electric kettles, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A restaurant

Restaurants on site

  • Edelweiss

Things to do

  • Gym
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Desk

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Property is also known as

Batam City Hotel
Batam City Hotel Indonesia
Batam City Hotel Hotel
Batam City Hotel Batam
Batam City Hotel Hotel Batam

Frequently asked questions

Is Batam City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Batam City Hotel?

Self-parking is free at this property.

What time is check-in at Batam City Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Batam City Hotel?

Checkout is at noon.

Does Batam City Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Batam City Hotel located?

Situated in Batam, this hotel is within a 15-minute walk of BCS Mall and Grand Batam Mall. Nagoya Hill Mall and Harbour Bay Ferry Terminal are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Batam City Hotel Reviews

7.6

Good

7.6

Cleanliness

8.0

Location

7.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 13 out of 58 reviews
Rating 8 - Good. 25 out of 58 reviews
Rating 6 - Okay. 17 out of 58 reviews
Rating 4 - Poor. 1 out of 58 reviews
Rating 2 - Terrible. 2 out of 58 reviews

Reviews

6/10 Okay

Mina

Disliked: Amenities
Location location location
Stayed 3 nights in Feb 2025

6/10 Okay

Henry

Liked: Staff & service
Disliked: Cleanliness
Very convenient to many eatery, shops, massage mall. The staff is very friendly and helpful. Stayed at Room 102. (1) Toilet floor mat is very stained (2) The kettle lid was damaged (3) Room entrance floor tile is very slipping Is our concern on the overall hotel hygiene and cleanliness. Hotel lobby renovation on going, not sure when is ending.
Stayed 2 nights in Oct 2025

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice short getaway

Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Stayed 2 nights in Jun 2017

8/10 Good

Chee Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Stayed 2 nights in Jun 2017

4/10 Poor

Jacq, SG

Liked: Room comfort
Disliked: Staff & service

Staff made mistake and put blame on guest

Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!

8/10 Good

Xeria, Singapore

Liked: Staff & service, room comfort

Nice hotel near to BCS mall

Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.

2/10 Terrible

usn sailor, tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It a clean hotel

I am stay there few times, it good location and free shuttle one way.

8/10 Good

merry, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Overall was good. Hot water heater not working

6/10 Okay

Bob, Singapore

Good location to BSC Shopping mall

Ants on the table and wall. Other than that, everything else is average.

8/10 Good

YU HUI, Singapore

Liked: Cleanliness, staff & service

2 days 1 night weekend stay in Batam

A short stay in this hotel for the weekend. The hotel provides free ferry pick-up to the hotel only. The driver is punctual and friendly. The check-in service is fast. The room is pretty good and clean but some amenities are missing -> bath, shampoo, bedroom slippers. We have to request from the reception. The bed is pretty comfy and the hotel is near the mall and lots of food court/shop houses. There is a wet market near the hotel too. Overall, a comfortable stay and I will visit this hotel again.

6/10 Okay

RADIYAH, Singapore

Everything is ok, good location for shopping, foods and massages as all are within walking distance, accept for the room's toilet is not well clean with lots of brownish stain all over the floor and shower screens which is really a turn off for us.

6/10 Okay

Kok Siong, Singapore

Liked: Cleanliness

A short stay

The room was OK for a night stay. Breakfast was not too bad. The only complaint is that the Towel looks very old and dirty. Fortunately, I brought my own towel.

8/10 Good

Johnny, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities

A Short Stay

The hotel looked new but I was given a Junior Suite where the air-con was not cold at all. They promptly changed another room for us. The room and toilet were clean. The shower was great, one normal size and another giant one over your head. The pillows were not great, very hard and high. We had to use the sofa cushions instead. The breakfast was ok. There were more food than what we would expect from a budget hotel. The hotel was near to BCS Mall and a few massage parlours and 20 min from Batam Ferry Terminal.

10/10 Excellent

PUI LAN PAZZY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Staty

Comfort stay. Good services. Only shower tempeture not easy to adjust. All things rallright.

8/10 Good

tezza, Singapore

Liked: Property conditions & facilities, room comfort

new hotel good location weak housekeeping

can stay again forget the breakfast

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for short stay

Hotel is abt 5mins walk from BCS mall and there are shops selling food nearby. However the condition of the rooms are not very good..abit smelly and dirty. Service of the staff was good though.. Not recommended for fussy traveller but ok for short stay

10/10 Excellent

Angeline, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and friendly

Friendly staff, prompt pick up, value for money, safe environment. Good environment for the price paid. My third stay at the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

It's a pleasent stay in this hotel. Overrall services were good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr zu empfehlen

Nur eine Nacht aber super Hotel Sehr zentral fires Frühstück

6/10 Okay

bak ling, singapore

Disliked: Cleanliness, room comfort

value for money

Good location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place to stay

Was great, but the hot/cold in the shower was too sensitive

8/10 Good

Sunarty, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious rm n worth staying

Room is spacious

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the Money!

Very near to Batam City Square and for the price is super worth it!