Title: Aston Batam Hotel & Residence Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=19918299&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Aston Batam Hotel & Residence Savor authentic flavors at the restaurant or sip refreshing drinks by the pool at this well-positioned hotel that offers everything needed for a perfect getaway ## Photo gallery for Aston Batam Hotel & Residence ![Front of property – evening/night - Aston Batam Hotel & Residence (Batam)](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/b572b486.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool - Aston Batam Hotel & Residence (Batam)](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/03a00926.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (IDR 180000 per person) - Aston Batam Hotel & Residence (Batam)](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/c638a3cc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Aston Batam Hotel & Residence (Batam)](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/bb765cf2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym - Aston Batam Hotel & Residence (Batam)](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/18ab1faa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aston Batam Hotel & Residence sits conveniently near Nagoya Hill Mall. Travelers can cool off in the outdoor pool or sample local and international dishes at Basil Restaurant. The property includes a bar, gym and coffee shop, with free WiFi throughout to keep everyone connected. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym £46 includes taxes & fees 2 Feb - 3 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=19918299&PinnedHotelID=19918299&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed 3+ beds Showing 15 of 15 rooms ### View all photos for Two Bedroom Apartment ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/096b6207.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Apartment - Sleeps 4 ### View all photos for Deluxe King ![Free toiletries, hair dryer, slippers, towels](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/29836680.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King ### Highlights Soundproofed Air conditioning LCD TV Fan Private bathroom Hairdryer Rainfall showerhead Electric kettle - 366 sq ft - Sleeps 2 - 1 King Bed - City view ### View all photos for Aston Suite ![Aston Suite | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/90b59f0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aston Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning LCD TV Fan Separate bedroom Private bathroom Hairdryer Rainfall showerhead - 818 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed - City view ### View all photos for Deluxe Family ![Deluxe Family | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/336084a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning LCD TV Fan Private bathroom Hairdryer Rainfall showerhead Electric kettle - 538 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds - City view ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/5b115922.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning LCD TV Fan Private bathroom Hairdryer Rainfall showerhead Electric kettle - 366 sq ft - Sleeps 2 - 2 Single Beds - City view ### View all photos for Deluxe Premier (Apartment Building) ![Deluxe Premier (Apartment Building) | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/b7940ee9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Premier (Apartment Building) ### Highlights Soundproofed Air conditioning LCD TV Fan Private bathroom Hairdryer Rainfall showerhead Electric kettle - 436 sq ft - Sleeps 2 - 1 Double Bed - City view ### View all photos for Apartment, 3 Bedrooms ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/2eeff9dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning LCD TV Fan 3 bedrooms Private bathroom - 1259 sq ft - 3 bedrooms - Sleeps 5 - 2 Double Beds and 1 Single Bed - City view ### View all photos for Deluxe Double ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/2a0dee32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double - Sleeps 2 ### View all photos for Deluxe Twin ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/3d6beb7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin - Sleeps 2 ### View all photos for Deluxe Family ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/2b87ef6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family - Sleeps 3 ### View all photos for Junior Suite Located At Apartment ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/4bf52af2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Located At Apartment - Sleeps 2 ### View all photos for Junior Suite Apartment (Apartment Building) ![Junior Suite Apartment (Apartment Building) | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/cf882758.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Apartment (Apartment Building) ### Highlights Soundproofed Air conditioning LCD TV Fan Separate bedroom Private bathroom Hairdryer Rainfall showerhead - 1 bedroom - Sleeps 2 - 1 Double Bed - City view ### View all photos for Aston Suite ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/36b222ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Aston Suite - Sleeps 2 ### View all photos for Three Bedroom Apartment ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/4edd2cc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Apartment - Sleeps 5 ### View all photos for Deluxe Premier Located At Apartment ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/20000000/19920000/19918300/19918299/4c9d0fe0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Premier Located At Apartment - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Aston-Batam-Hotel-Residence.h19918299.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-Aston-Batam-Hotel-Residence.h19918299.Hotel-Information) ## About the area Batam is home to Aston Batam Hotel & Residence. Museum Batam Raja Ali Haji and Singapore Navy Museum are cultural highlights, and travellers looking to shop may want to visit Nagoya Hill Mall and BCS Mall. Ocarina Park and East Coast Park are also worth visiting. [Visit our Batam travel guide](https://www.expedia.co.uk/Batam.dx6224874) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.14323%2C104.02023&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=09AQ2TQU7BW-56bjKZoDssnjTug=) Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam, 29444 ### What's nearby - Nagoya Hill Mall 13 min walk \- 0.7 miles - Grand Batam Mall 5 min drive \- 1.4 miles - BCS Mall 5 min drive \- 1.4 miles - Maha Vihara Duta Maitreya Buddhist Temple 7 min drive \- 1.4 miles - Batam Centre Ferry Terminal 13 min drive \- 3.5 miles ### Getting around - Batam Batu Besar (BTH-Hang Nadim) 26 min drive ### Restaurants - Pisang Keju Terowongan 3 min walk - Cafe Bukit Cinta (CaBuCi) 15 min walk - Asher Bistro & Lounge 13 min walk - Cafe Savonta 15 min walk - warung boler 5 min walk ## About this property ### Aston Batam Hotel & Residence Hotel near Batam Centre Ferry Terminal Take advantage of a terrace, a coffee shop/cafe and dry cleaning/laundry services at Aston Batam Hotel & Residence. The on-site restaurant, Basil Restaurant, features local and international cuisine. In addition to a bar and a gym, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool and a children's pool - Free self-parking and valet parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift - Concierge services, a ballroom and a 24-hour front desk - Guest reviews say great things about the helpful staff Room features All 232 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Other amenities include: - Bathrooms with free toiletries and hairdryers - 32-inch LCD TVs with cable channels - Electric kettles, fans and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/83000000/82960000/82954600/82954506/a288a106.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Nagoya City Hotel Batam - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 105 reviews £65 includes taxes & fees 9 Feb - 10 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=82954506&PinnedHotelID=82954506&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers](https://images.trvl-media.com/lodging/107000000/106640000/106632500/106632429/0869730a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakwood Hotel & Apartments Grand Batam Batam - Pool - Parking included - Free Wi-Fi - Restaurant 9.6 Exceptional 88 reviews £46 includes taxes & fees 12 Feb - 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Return airport shuttle (surcharge) from 6 AM to 11 PM on request - Free secured self parking on site - Free secured valet parking on site - Limited on-site valet and self parking ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 180,000 for adults and IDR 100,000 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Basil Restaurant ### Things to do - Children's pool - Gym - Outdoor pool ### Family friendly - Children's pool - Laundry facilities - Outdoor pool - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop ### Business services - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift - Wheelchair accessible (may have limitations) ### More - Ballroom - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - Electric kettle - Free bottled water - Limited room service ### More - Air conditioning - Desk - Fan - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for IDR 450000 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 180000 for adults and from IDR 100000 for children - Airport shuttle fee: IDR 160000 per vehicle (one-way, maximum occupancy 4) - Rollaway bed fee: IDR 450000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a security system If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Aston Batam Hotel Aston Batam Aston Batam & Residence Batam Aston Batam Hotel & Residence Hotel Aston Batam Hotel & Residence Batam Aston Batam Hotel & Residence Hotel Batam ## Frequently asked questions ### Does Aston Batam Hotel & Residence have a pool? ### How much does it cost to stay at Aston Batam Hotel & Residence? ### Is Aston Batam Hotel & Residence pet-friendly? ### How much is parking at Aston Batam Hotel & Residence? ### What time is check-in at Aston Batam Hotel & Residence? ### What time is check-out at Aston Batam Hotel & Residence? ### Does Aston Batam Hotel & Residence provide a shuttle to the airport? ### Where is Aston Batam Hotel & Residence located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Aston Batam Hotel & Residence Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Location ### 8.8 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 218 8 - Good 155 6 - Okay 34 4 - Poor 9 2 - Terrible 10 ## Reviews ### 10/10 Excellent #### Shahul 12 Jun 2025 Liked: Cleanliness, property conditions & facilities, room comfort Was a nice and comfortable experience at Aston ##### Shahul Stayed 2 nights in Jun 2025 ### 8/10 Good #### Zaidani 19 Jul 2025 Liked: Staff & service Apartment is run down. Should consider doing some renovation. Staff are very friendly. ##### Zaidani Stayed 2 nights in Jul 2025 ### 8/10 Good #### Kelvin 5 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Front desk staff very helpful. ##### Kelvin Stayed 1 night in Nov 2024 ### 6/10 Okay #### Khoo 30 Jun 2025 Liked: Staff & service #### Great Service Great service but 3 bedrooms apartment has no sound proofing from traffic and daily prayers. Furnitures are old. ##### Khoo Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Su Hia 23 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This has been my go to hotel in Batam. Service is great as the staff are always ready to help you with your luggages and shopping bags when you arrive at the hotel. Room condition has gotten quite aged over the years, a make over and renovation will be great. ##### Su Hia Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### joe 7 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities So far dis hotel is great to stay.its more to family oriented hotel.breakfast is great.lots of variety.swimming pool is at ground floor.its open to public.its great for kds but not for us the adults.gym look great for workout.. ##### joe Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Siok Hoon 14 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very helpful ##### Siok Hoon Stayed 2 nights in Sep 2023 ### 8/10 Good #### Sin Yee 23 Oct 2024 Liked: Cleanliness, staff & service Overall is good. ##### Sin Yee Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Zheng Jue 27 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms are very clean and the atmosphere in the hotel compound is peaceful. Very suitable for people who are not into crowded areas with loud music nearby. Morning breakfast also has a wide range of selection and the restaurant is well maintained. The staff in the hotel are helpful and provides great services even after we checked out and made some additional requests to utilize the hotel amenities. ##### Zheng Jue Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Wei Ping Daniel 13 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The apartment-hotel was generally clean with very good service. Relatively accessible to the main shopping area. Breakfast was good. Staff was responsive - even asked if I wanted to make up my room in the afternoon when I left the DND sign. However, do note that the hotel is right next to the road so the road noise is quite loud, even later at night. ##### Wei Ping Daniel Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Rhys 29 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Impressive hotel at adorable rates Loved the place the moment I stepped into my room. The room was huge and the bath tub was a plus. Everything was just so clean and proper, like many of the 5 stars hotels that I’ve stayed in. The gym was gorgeous too, equipped with all the state of the arts equipment. The only disappointment I had was that the spa is only massage rooms. Would have won even more brownies points if there’s jacuzzi, sauna and steam room. I’ll definitely stay here again in my future visits. ![](https://a.travel-assets.com/ugc/hotel-reviews/DF5A8572A5C55DDC77E9582D50CAAD7F6286BB6A1703848182841.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B94B01EB7BF5257A395E24AA09CB6C9A861110581703848182692.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5D071F0E749636A7B7E04EABE29C3644EAA57BFE1703848182418.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EC103C7F7FD43D6465E38C4E8261655EA30E3F701703848182576.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rhys Stayed 1 night in Dec 2023 ### 8/10 Good #### Catherine 30 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 3bedroom apartment Master room toilet long bathtub only, gets wet when one bath. No place to put toileteries when bathing, not user friendly toilet. Hotel staff service is very good, we always stay Astons only ##### Catherine Stayed 2 nights in Mar 2024 ### 6/10 Okay #### adibah 24 Aug 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Room is alright. There is an international electrical outlet for your plugs. No usb outlet. Buffet's good. I love the herbal bar. Gym's good, big, though rowing machine spoilt. I came for their tub. Though they fixed it the hot water came out like piss at first. Made me not wanna use the tub anymore. ##### adibah Stayed 1 night in Aug 2024 ### 8/10 Good #### Lian Hin 27 Aug 2023 Liked: Staff & service, property conditions & facilities Am not impress with the old and a little filthy bath towel,bathroom and bedroom are good size, relatively clean(could be better) ,staff are attentive. The manager response was swift and highlighted that is time the hotel replace all old bath towel cause it reflects on the hotel strive for cleanliness. ##### Lian Hin Stayed 1 night in Aug 2023 ### 10/10 Excellent #### SHI LING 30 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had an enjoyable stay in ASTON. I requested for a cake for my hubby birthday and it was right in the room once we checked in. Hotel room was clean and spacious. Bathtub also clean and big. Location was beside the road so sometimes can hear a bit of the traffic but it was acceptable for us. About 10mins drive away from Grand Batam Mall so very convenient. Hotel breakfast was superb also, rarely see such a spread for hotel breakfast. Taste was good as well. Overall, highly recommended this hotel and we will go back stay the next time :) ##### SHI LING Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Garson 5 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Aston Batam has an amazing array of staff who attended promptly to all our requests. We stayed in a 3-bedroom residence apartment. The room was clean, tidy, and comfortable. There was an air conditioner in each room, and they provided a large 20L water cooler. The swimming pool was large enough to swim laps, which we did every morning. Breakfast was delicious with plenty of variety to satisfy even the pickiest eaters. All Grab drivers were familiar with the hotel's location. We had a fantastic time in Batam, and Aston contributed to our enjoyable stay. There were two minor issues with our apartment; the room and bathroom door locks did not lock seamlessly and the certain had a tear. As stated, these were minor. ##### Garson Stayed 5 nights in Dec 2024 ### 6/10 Okay #### Nur Mohammed 10 Aug 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### System down? Hmm... Greeted with a smile from the frontliners. From security to reception very welcoming. Well done. During checking in process, i was told that their system was having some issues and im told to wait. 45 minutes later my wife check with the reception staff and finally we are able to check in and straight to our room. Cleanliness was good. Im impressed with the wifi connection. Breakfast was not bad but was not good either. Was at the dining hall around 6.10am but some of the live food station was not in operation. Food choices is okay but there are still many room for improvement. This is my first time here and i hope it can be better next time . Overall its a pleasant stay. I hope i can see some improvements if i return for another stay. Keep it up. ##### Nur Mohammed Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Kristine 19 Aug 2024 #### Junior suite is not good We stayed in this hotel a few times but this is the first time for junior suite which happened to be in the apartment side. The cleanliness and maintenance of room is not up to standard. The plates and cutleries are dirty and no dishwashing liquid provided. The fridge doesn't get cold. There is no hand towel and bathrobes. I had to call 2x to get it. The design of the bathroom is bad. There is no division between the lavatory and the shower. I'm always worried the water will get to the hairdryer. The drain is very slow when you shower so there's water everywhere. The wifi password indicated in the room card they provide you during check-in is not correct. Staff in the reception area are friendly, no issues there. The check-in/out is fast. ##### Kristine Stayed 2 nights in Aug 2024 ### 8/10 Good #### Finna 25 Mar 2024 Liked: Cleanliness My family and I booked the 3BR apartment for a 3D2N stay at this hotel. The apartment was huge and overall comfortable but there was a few points to bring up for this stay: 1\. Due to booking from Expedia, we weren't notified that we could communicate with the hotel using whatsapp. Hotel did not respond to message on expedia with regards to possible arrangements for pick up at ferry terminal. 2\. Wanted to dine in at Gravity 10 for dinner on 22 Mar but was informed by Gym staff that bar would only open at 8pm. The bar was supposed to open from 6pm and we were left with no options but to dine out for my brother's birthday. 3\. Checked on pool options with the front desk but was informed that the pool was for residents only. Would be good to clearly indicate this on all your 3rd party booking apps to avoid disappointment for your guests. 4\. We went for massage on the last day of stay to find staffs busy on their phones. While the counter staff did attend to us, she did not mention that there was a waiting time as there were no staff available yet.(it was 11am) my mum and i waited close to 10mins with our clothes off to find out that they were waiting for 1 other masseuse to come in to start. No disposable underwear was offered to us until we requested for it. The massage service ended with no tea/hot towel. While leaving, we saw multiple masseuses lying down on the floor of their staff room on using their phones. 5\. TV options were limited and some channels had no signal. ##### Finna ### 8/10 Good #### Yew Beng 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff as a whole is extremely friendly, helpful and professional, everyone included. The buffet breakfast is very substantial and delicious. Location of hotel is excellent. Every where you want to go is just a short Grab ride away. The Grab rides are safe and affordable. ##### Yew Beng Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Verified traveller 11 Aug 2025 Liked: Cleanliness, staff & service #### Quite ok The hotel staff were all very friendly, and the three-bedroom apartment was nice and clean. The only issue was that the air-con was a bit noisy. ##### Verified traveller Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### seng Hui 28 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice to stay ##### seng Hui Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Masza 24 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spacious, clean room and great location with dining and shoppiing are within vacinity. ##### Masza Stayed 2 nights in Oct 2022 ### 4/10 Poor #### Stephen James 5 Jun 2025 Disliked: Property conditions & facilities, room comfort the electricity at the breaker panel ##### Stephen James Stayed 4 nights in May 2025 ### 10/10 Excellent #### Muhd 6 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best place to stay. 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