Bartlett Holidays from £1,101

We had a great stay. The hotel was clean, great amenities and had all the essentials. We will be staying here again.

Hotel Van Zandt was great! All aspects of the hotel are fantastic. The cafe was a great spot in the morning for coffee and breakfast tacos. The bar was lively in the evenings. The restaurant was good. The pool was really nice and the gym was better than most hotels. My room was also very nice. Will stay again for sure.

Nice hotel and nearly all the staff were friendly and helpful, especially Isaac at the frontdesk with the pedicab and how to avoid walking in the hot weather to the fireworks. But something did not match up: the photos on Expedia of the executive king room show a sofa and sitting area and the actual room lacked this and was much smaller. Also, the description states bike rental, but this did not exist either. Not everyone can swim and pools are then useless, but the UT campus is huge so bike rental really helps.

I booked and fully paid for this apartment six weeks in advance. Communication was entirely automated and unhelpful. I was told I would receive check-in instructions 30 minutes before arrival, but never did. While en route, I had to call and wait on hold to get them sent. I arrived around 8 p.m. in the rain to an empty office. The key box code I was given did not work. After more calls, I was told someone had already used my code and taken the keys. Two other guests were there at the same time with the exact same issue, and customer service could not provide answers. By chance, a guest returned a key she had taken by mistake, which allowed me to finally get in. Inside, the internet and TV did not work despite being listed amenities. Checkout was just as bad. I had to leave at 4 a.m. for an early flight and neither the fob nor the code worked to return the keys. Support was slow and offered no workable solution, so I had to leave the keys on top of the box to catch my flight. This is clearly a systemic failure, not a one-off issue. Multiple guests experienced the same problems, and there was no effective nor expert support. For the price, this is completely unacceptable. I would strongly advise against booking with this company.