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Reviews of Holiday Inn Hull Marina, an IHG Hotel

4 out of 5
Holiday Inn Hull Marina, an IHG Hotel
Castle Street North Humberside, Hull, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 362 out of 729 reviews" "
Rating 8 - Good. 254 out of 729 reviews" "
Rating 6 - Okay. 74 out of 729 reviews" "
Rating 4 - Poor. 27 out of 729 reviews" "
Rating 2 - Terrible. 12 out of 729 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Apr 2024
Response from Daniel Reid on 3 May 2024
Dear Paul,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here and love it only problem at the moment is the road works at night but that's not there fault it's noisy
Stayed 2 nights in Apr 2024
Response from Daniel Reid on 8 Apr 2024
Dear Barry, Thank you for your perfect review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to the completion of the road works.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Govinder

Stayed 1 night in Apr 2024
Response from Daniel Reid on 3 May 2024
Dear Govinder, Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Jim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff are excellent, breakfast is very good. Room was a bit tatty although i'm told they are due a refurb later this year, no plugs near the bed though which was annoying
Stayed 1 night in Mar 2024
Response from Daniel Reid on 8 Apr 2024
Dear Jim, Thank you for your review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future. We are looking forward to correcting the plugs next to the back during our refurbishment later this year.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Rachael

Travelled with partner
Liked: Amenities
Great location
Stayed 2 nights in Mar 2024
Response from Daniel Reid on 2 Apr 2024
Dear Rachael,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniel Reid on 2 Apr 2024
Dear Greg, Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

DEREK

Liked: Cleanliness, staff & service
The staff were very good, friendly, helpful and efficient. My complaints about £10 parking charge were dealt with satisfactorily for example and my request for a fridge for some medication was met without hesitation. 10/10. The hotel though is in some serious need of updating. The general effect is " a bit shabby and in need of attention. " The staff acknowledge this and I believe improvements are scheduled. Not before time. We have stayed here a few times before but not for some years now and we're disappointed at the standard. Our standard room was spacious, and the bed was comfortable. The bathroom though was worthy of some old run down seaside boarding house but with good towels. Say no more for that. Access to the hotel was ridiculously awkward but that is no fault of theirs - the ongoing city works are a bit of a nightmare. I will stay here again but only after what ever refurbishments are planned have been completed. Otherwise it's very easy to get a similar experience at a much lower price. I prefer to pay a little more though and get what I remember we used to get.
Stayed 1 night in Mar 2024
Response from Daniel Reid on 2 Apr 2024
Dear Derek,Thank you for your review of your recent stay with us. I am sorry that not everything was up to scratch and note your constructive feedback. We have a full refurbishment scheduled for late this year which we are eagerly awaiting showing off to the world. We hope you will come back to see it, I am certain it will be more up to the standard that you have rightly come to expect of us. Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Chris

Travelled with family
Liked: Amenities
The staff were very friendly and very helpful. Comfortable hotel to stay in, it just looks a bit in need of a re-furb in some areas.
Stayed 1 night in Mar 2024
Response from Daniel Reid on 26 Mar 2024
Dear Chris, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to a full refurbishment later this year. Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Barry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on a few occasion over the years and always enjoyed my stay. The staff have always been very polite. Debra who done our check in and out was lovely thank you for everything
Stayed 1 night in Feb 2024
Response from Daniel Reid on 12 Feb 2024
Dear Barry,Thank you for your 5* review of your recent stay with us,We are thrilled you enjoyed it and will pass your feedback onto Debra - she will be delighted to read it.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

jasdeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daniel Reid on 5 Feb 2024
Dear Jasdeep,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

2/10 Terrible

Jason

Stayed 1 night in Jan 2024
Response from Daniel Reid on 31 Jan 2024
Dear Jason,Thank you for taking the time to review your recent stay with us. I am sorry that you did not enjoy it and would be grateful to know why so I can make improvements where possible.Regards,Daniel ReidGeneral Manager

10/10 Excellent

Issifu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Daniel Reid on 29 Jan 2024
Dear Issifu, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Francis

Stayed 1 night in Jan 2024
Response from Daniel Reid on 29 Jan 2024
Dear Francis, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

brian

Stayed 1 night in Jan 2024
Response from Daniel Reid on 29 Jan 2024
Dear Brian, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location even with Hull's present road closures and development. Convenient parking, great location overlooking the Marina with very good pedestrian access to both the old town and other amenities. Premium room was large with very good facilities, well stocked free bar, which was a very welcome addition and everywhere very clean and well maintained. Staff friendly, attentive and helpful, over-all very happy to recommend to anybody looking for an overnight stay in Hull.
Stayed 1 night in Jan 2024
Response from Daniel Reid on 22 Jan 2024
Dear Scott,Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very friendly and helpful. Great attention for allergies - no fuss at all catering to GF needs.
Stayed 1 night in Jan 2024
Response from Daniel Reid on 22 Jan 2024
Dear Ruth, Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

Deborah

Stayed 1 night in Jan 2024
Response from Daniel Reid on 18 Jan 2024
Dear Deborah, Thank you for your review of your recent stay with us,I am sorry that it was not to your complete satisfaction and would be grateful to know more about why so I can resolve it.Kind Regards,Daniel ReidGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Daniel Reid on 15 Jan 2024
Dear Andrew, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Really comfortable stay. Loved the big room too.
Stayed 1 night in Jan 2024
Response from Daniel Reid on 9 Jan 2024
Dear B,Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel Reid on 9 Jan 2024
Dear Maeve, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

brian

Stayed 1 night in Dec 2023
Response from Daniel Reid on 8 Jan 2024
Dear Brian, Thank you for your review of your recent stay with us, I am sorry that it was not 10/10 and would be grateful for some information as to where we can improve.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Charlie

Stayed 1 night in Dec 2023
Response from Daniel Reid on 8 Jan 2024
Dear Charlie, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Okay

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Daniel Reid on 8 Jan 2024
Dear Brian, Thank you for your review of your recent stay with us, I am sorry that not everything was to your liking but hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

MARK

Stayed 4 nights in Dec 2023
Response from Daniel Reid on 8 Jan 2024
Dear Mark, Thank you for your review of your recent stay with us, We hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Daniel Reid on 7 Feb 2024
Dear Mark, Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel Reid on 29 Dec 2023
Dear Warren,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Oisín

Stayed 1 night in Dec 2023
Response from Daniel Reid on 1 Jan 2024
Dear Oisín,Thank you for your perfect review of your recent stay with us, We are thrilled you had a good time and hope to welcome you back to the hotel in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Stephen David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel Reid on 21 Dec 2023
Dear Stephen David, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very friendly
Stayed 1 night in Dec 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

ioan

Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your review of your recent stay with us.I am sorry we did not do enough to earn a more favorable rating and would be grateful for some details as to why so we can make improvements.Regards,Daniel ReidGeneral Manager

2/10 Terrible

Colin

Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your reviews of your recent stay with us.I am sorry that this was not to your satisfaction.Regards,Daniel ReidGeneral Manager

6/10 Okay

TIM

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Likes, Plenty of parking. Friendly and helpful staff. Dislikes, Dated, smelly room with frayed Expensive drinks in the bar. Limited menu choices.
Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Dear Tim,Thank you for your review of you recent stay with us, I appreciate your comments and am sorry for the elements that you disliked. I will review these, and make corrections where I can.Kind Regards,Daniel ReidGeneral Manager

10/10 Excellent

Martin

Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The staff were all friendly and helpful. Would use again if we need to be in Hull. Hopefully the roadworks on the A63 next to the hotel will be finished by then!
Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.We are looking forward to the end of the roadworks, they are scheduled to move away from the hotel very soon!Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Katie

Stayed 1 night in Nov 2023
Response from Daniel Reid on 21 Dec 2023
Dear Katie, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

C L PERKS

Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Okay

Kelly

Liked: Staff & service, room comfort
Room smelt of stale cigarette smoke. Bathroom definitely needed updating.
Stayed 1 night in Nov 2023
Response from Daniel Reid on 20 Nov 2023
Dear Kelly,Thank you for your review of your recent stay with us. My sincere apologies for the smell you encountered. All our rooms are non smoking so I will investigate what has caused this to happen. Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and staff where really helpful in regards to my food allergy as well
Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your perfect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023
Response from Daniel Reid on 6 Dec 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, next to quay very pretty
From the bedroom window
Outside
Stayed 1 night in Nov 2023
Response from Daniel Reid on 15 Nov 2023
Dear Susan,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniel Reid on 13 Nov 2023
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Graham

Stayed 1 night in Nov 2023
Response from Daniel Reid on 13 Nov 2023
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from Daniel Reid on 8 Nov 2023
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Rachel

Stayed 2 nights in Nov 2023
Response from Daniel Reid on 8 Nov 2023
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Got in our room and it spelt of cigarette smoke when the rooms are non smoking and my wife suffers from asma so we opened the window to let some air in and went and got changed in our friends room as we had to be out at 4-45 was not happy with that and could not be moved as the hotel was full and we had to leave the window open all night
Stayed 1 night in Oct 2023
Response from Daniel Reid on 31 Oct 2023
Thank you for your review of your recent stay with us.I am sorry you experienced some negatives with your hotel room and will investigate how this happened and resolve.We hope to welcome you back in the neat future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Emma

Stayed 1 night in Oct 2023
Response from Daniel Reid on 31 Oct 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Daniel Reid on 31 Oct 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Daniel Reid on 31 Oct 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel Reid on 30 Oct 2023
Dear Roger,Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view over the marina was refreshing and very relaxing. The fact that it is also a 5 minute walk to the center is an added bonus
Stayed 1 night in Oct 2023
Response from Daniel Reid on 30 Oct 2023
Dear Robert,Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager