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We booked this hotel for one night as we were exhibiting at the ExCel. Convenient for getting to and from ExCel. Beautifully clean and spacious room. Quirky bathroom unit. Even though on a main road the room was silent even though we were in a ground floor room. Pleasant and helpful staff too. We booked a double room which had a double bed and a single in it too & still plenty of room so good for families too. We will definitely book this hotel again.

Comfortable room with en suite shower room. Clean and spacious. In town so close to shops and entertainment. Close to transport links for Excel Exhibition centre and west end. Market day on a Friday.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Great hotel stay, couldn’t fault anything about this hotel. Great selection at breakfast. Rooms cleaned everyday, good standard of housekeeping. Aldgate/Tower Hill tube stations only 5 mins walk.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)

Beautiful hotel ...1 of the best breakfasts

After spending 3 nights in a 4.4 Expedia rated hotel in Kensington where we greeted with unchanged bed sheets, stained matresses, and more, we left and went to the Andaz. Here, you can shower well, the beds are immaculate and there is a tube station right next to the hotel. This is definetively where we will stay next time. Thank you, Andaz!