Superior Room, 1 Queen Bed, Terrace | Premium bedding, minibar, in-room safe, blackout curtains
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Reviews of Mercure Barcelona Condor

4 out of 5
Mercure Barcelona Condor
Via Augusta, 127, Barcelona

Reviews

8.2

Very good

Rating 10 - Excellent. 107 out of 287 reviews" "
Rating 8 - Good. 126 out of 287 reviews" "
Rating 6 - Okay. 34 out of 287 reviews" "
Rating 4 - Poor. 14 out of 287 reviews" "
Rating 2 - Terrible. 6 out of 287 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, clean and modern hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stai for a city break in Barcelona.
Stayed 5 nights in Mar 2024
Response from Paula Rupil on 22 Apr 2024
Thanks Stefan, we hope to see you again in your next city break in Barcelona!!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful! Super location, great staff, beautiful rooms, very close to metro stations. I highly recommend it!
Stayed 3 nights in Sep 2023

10/10 Excellent

Stella

Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Stayed 3 nights in Jun 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room for 3. The area is very safe and closed to everything
Stayed 1 night in Sep 2022
Response from Mercure Barcelona Condor on 15 Sept 2022
We appreciate your comments about your stay at the new Mercure Barcelona Condor hotel. We are sure that your comment will be of great help to our team, as we strive to improve our services every day. Thanks again for sharing your experience with us.

6/10 Okay

Brenda

Travelled with family
The hallway smells, the coffee machine wasn't working, the elevator was so small that i couldn't Feet my luggage In one trip.
Stayed 1 night in Aug 2022
Response from Mercure Barcelona Condor on 28 Aug 2022
We appreciate your comments about your stay at the new Mercure Barcelona Condor hotel and apologize for any inconvenience you may have experienced during your stay at the new hotel. We are sure that your comment will be of great help to our team, as we strive to improve our services every day. Thanks again for sharing your experience with us.

8/10 Good

Kokish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice staying there. Close to everywhere. Clean, and staff were nice.
Stayed 4 nights in Jul 2022
Response from Mercure Barcelona Condor on 1 Aug 2022
We appreciate your comments about your stay at our Mercure Barcelona Condor hotel. We are sure that your comment will be of great help to our team as we strive to improve our services every day. Thank you again for sharing your experience with us.

10/10 Excellent

Jatinder

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2022
Response from Mercure Bcn Condor on 19 Jul 2022
We appreciate your comments about your stay at our Mercure Barcelona Condor hotel. We are sure that your comment will greatly help our team, as we strive to improve the services we provide every day. Thank you once again for sharing your experience with us.

4/10 Poor

Andres

Stayed 3 nights in Jun 2022
Response from Mercure Barcelona Condor on 24 Jul 2022
We appreciate your comments about your stay at our Mercure Barcelona Condor hotel and we apologize for any inconvenience you may have experienced during your stay at our hotel. We are sure that your comment will be of great help to our team, as we strive to improve our services every day. Thanks again for sharing your experience with us.

10/10 Excellent

Yelayny

Stayed 2 nights in Jul 2022

6/10 Okay

joan

Liked: Cleanliness
Wifi mediocre - couldn’t access from dining area. Front desk needs to be trained to be friendlier
Stayed 1 night in Jun 2022
Response from Mercure Bcn Condor on 19 Jul 2022
We appreciate your comments about your stay at our Mercure Barcelona Condor hotel. We are truly sorry about the inconveniences that you might had at our hotel. We are sure that your comment will greatly help our team, as we strive to improve the services we provide every day. Thank you once again for sharing your experience with us.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The AC in the second bedroom did not work. We asked staff to fix twice but they never did.
Stayed 3 nights in Jun 2022
Response from Mercure Bcn Condor on 19 Jul 2022
We appreciate your comments about your stay at our Mercure Barcelona Condor hotel. We are very sorry about the inconveniences that you might had at our hotel. We are sure that your comment will greatly help our team, as we strive to improve the services we provide every day. Thank you once again for sharing your experience with us.

6/10 Okay

Gustavo, Nashville

Stayed 1 night in Jun 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem of a Hotel.
This is the second time I’ve stayed at this property. Both times were excellent. The staff is very accommodating and friendly. It’s close and convenient to the Metro. The main sights are a short taxi ride away. I highly recommend.
Stayed 3 nights in May 2022
Response from Mimi on 8 Jun 2022
We very much appreciate your comments regarding your stay at the Mercure Barcelona Condor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mecure Barcelona Cóndor's team

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price, good location, excellent customer service, very clean
Stayed 5 nights in Mar 2022
Response from Front Desk on 24 Mar 2022
Thank you very much for your comments, we'll share them with all of our team, we hope to see you soon. Kind regards, Mercure BCN Condor Team.

10/10 Excellent

Fahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great location
Location is great, very convenient access to the metro and bus network. Overall great hotel and service.
Stayed 1 night in Aug 2021
Response from La recepcion on 15 Dec 2021
Thanks for the feedback! Good to know you had a nice stay!

10/10 Excellent

Fahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good comfort
Room was great and so was the hotel location, very convenient to hop onto the metro or take a bus straight to catalunya in under 15 minutes.
Stayed 1 night in Aug 2021
Response from La recepcion on 15 Dec 2021
Thanks for the feedback! We are happy to know you enjoyed your stay.

8/10 Good

Nicola

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2021
Response from La recepcion on 15 Dec 2021
Thanks for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2021
Response from La recepcion on 14 Jun 2021
Thanks for the feedback!

10/10 Excellent

Julie, Austin, Texas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, rooms spotless and very friendly staff. Will come back again!
Stayed 1 night in Aug 2020
Response from Public Relations Manager on 1 Sept 2020
Dear Julie, Thank you very much for your kind words. You are overjoyed to know that you enjoyed your stay. We look forward to welcome you back soon! kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Close to the metro, and the room was clean and cosy.
Stayed 1 night in Dec 2019
Response from Public Relations Manager on 9 Jan 2020
Thank you for your feedback, we really appreciate it. We hope to welcome you back very soon!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Dissappointing
I liked the breakfast at this hotel however there were several problems. Shower did not drain properly and the room got flooded. They fixed it however a foul smell kept coming from the bathroom throughout my stay. I asked for an iron and board. What they gave me is the cheapest portable $5 ironing board from Ikea and ironing using that is next to impossible. The iron itself was in terrible condition with lots of dirt stuck to it, it ruined my shirt. They did swap the iron with a good one but the damage was done. They have a gym but it only opens at 9AM which means no chance of using it before going to work. I used it one evening and found the treadmill is the cheap type for home use and stops randomly. Unusable. I don't recommend this place and won't be coming back.
Stayed 4 nights in Nov 2019
Response from Guest Relations Manager on 4 Dec 2019
Dear guest, We appreciate your feedback and took in consideration your remarks to improve our hotel and its services. We hope to have the chance to welcoming you back to change this taste of experience.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, very good variety and great value. Staff friendly and helpful.
Stayed 5 nights in Oct 2019
Response from Public Relations Manager on 6 Nov 2019
Thank you for your feedback! We hope to see welcome you back very soon!

8/10 Good

claudette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT! I stayed at a Mercure in Paris and this one was similar. I believe they are known for their hot and cold breakfast bar...no pancakes or waffles but enough to fill you up!
Stayed 2 nights in Sep 2019
Response from Public Relations Manager on 6 Nov 2019
Thank you for your feedback! We hope to see welcome you back very soon!

8/10 Good

María Clemencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general the hotel is very nice, the bath room needs to improve, you need to add, more hooks for the towels the shower head is very uncomfortable, but in general your hotel is very nice, and the front desk people is ver nice and helpful another small problem was with my sister, she felt sick an the from call a private doctor, unfortunately, she needs more experience, she give a wrong diagnosis, we end goin to the HM Adellfos, very nice place and more profesional than the doctor Delgado, she needs to be more profesional, she make us petrified w the wrong diagnosis, I know this is not your problem but maybe you can suggested another doctor for the future, thank u very much, Mrs Poulidakis.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is upscale. Great little shops and metro station close by.
Stayed 3 nights in Sep 2019
Response from Public Relations Manager on 6 Nov 2019
Thank you for your feedback! We hope to see welcome you back very soon!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked room 412 faced the back opening and didn't hear any road traffic. Ceiling and walls are thin so noisy neighbors were heard at times.
Stayed 6 nights in Sep 2019

8/10 Good

george

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy, walls are thin can hear people talking and showering next door
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is located nearby the metro, just about 2 minute walk. The hotel condition is ok, clean and new. I was quite disappointed with the staff with no service mind
Stayed 1 night in Jul 2019

6/10 Okay

Koung, Bangkok

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is actually not a 4-star hotel. The staffs were not friendly and nice, so disappointed with Mercure hotel. I've been to Mercure hotels in other countries, and they were not like this, better service. No coffee and tea in room, but you can get it at the lobby. The room was OK, a bit small but comfortable.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with helpful and friendly staff
Good soundproof. Heavy doors. No bottled water in the rooms other than the first day. Be prepared to buy your own water during your stay.
Stayed 4 nights in Jun 2019

6/10 Okay

Nivedita

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Not a 4* Accor hotel - clean and modern. Good short stay in Barcelona - in a clean modern hotel. But - No tea/coffee machine in room. One lift of two out of order for our 4 nights stay. Tea/coffee machine (free) in reception area - often not working - no water- but enough free sweets ! Pleasant and courteous staff - but reception staff insisted on calling for a taxi to the airport without explaining the price would be double that of getting one on the street.
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Phill, Harrogate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very helpful and friendly. The hotel was ideally located for me and my partner for access to the underground and connection to the rest of the city. I would like to thank Juan for taking the time to highlight points of intrest on a map to speed up our tour of the city.
Stayed 5 nights in Dec 2018
Response from Melania Martín - Guest Experience on 18 Jan 2019
Dear Phill, Whan a wonderful feedback! Thank you so much for the time you have spent. Also, thank you for the special mention to our staff, which make a big effort to make your stay a super one. We will be waiting for you! Kind regards,

2/10 Terrible

Marilyn

Disliked: Staff & service, property conditions & facilities
Unhappy and unsafe experience
Marisa who checked us in was great but stay was horrible. Had to change rooms twice, first because overhead pipe broke in hallway outside room flooding hallway. Then in second room water seeped through wall between shower and bedroom. I slipped on wet tile floor in bedroom and could easily have broken a bone. Accidents happen but Management offered minimal apology and no attempt to express regret for the inconvenience and even danger with a refund or even chocolates. I would never stay here again even for free!!
Stayed 1 night in Oct 2018
Response from Felipe Martínez on 10 Nov 2018
Dear Marilyn, Thank you for sharing your experience in our hotel. Our guest's reviews help us improving every day. We're very sorry for the inconveniences you had during your stay and want to send you our most sincere apologies. This situation was very uncommon and we tried to find the best solution for the problem, although we should have offered some compensation during your stay. Our whole team will work hard to make sure in the future we deal with this situation much better. Best regards, Felipe Martínez

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad. Location is near the Sant Gervasi station, just a few stops away from Pl Catalan. The room was pretty clean. There are bakeries on this street next to the hotel, but otherwise pretty quiet at night.
Stayed 3 nights in Oct 2018
Response from Melania Martín - Guest Experience on 14 Nov 2018
Good morning, First of all, we would like to thank you for your review. We are glad to know that you enjoyed your stay at Mercure Barcelona Condor. It will be a pleasure for to have the opportunity of welcoming you and meet your expectations even more than this time. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Melania Martín - Guest Experience on 14 Nov 2018
Goor morning, Thank you for sending us your feedback! Hope to welcome you soon at Mercure Barcelona Condor. Best wishes,

8/10 Good

Richard, Singapore

Helpful friendly staff at reception. Nespresso coffee and water and Danish pastries provided were such an excellent touch to your service delivery and product offering.
Stayed 1 night in Oct 2018
Response from Melania Martín - Guest Experience on 14 Nov 2018
Dear Richard, On behalf of the whole team, let me thank you for posting your review. We are glad to know that we had met your expectations during your stay, specially our serve and products. Hope to see you again at Mercure Barcelona Condor. Regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Melania Martín - Guest Experience on 14 Nov 2018
Dear Michael, Thank you so much for your review! Hope to have a new chance to welcome you! Regards.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed
Looked in better condition online than in person. However the staff were great and very accommodating throughout. More of a 2-day business/work trip hotel
Stayed 5 nights in Sep 2018
Response from Pablo on 21 Oct 2018
Good afternoon, we thank you for your feedback! It is very useful for us to know every guest opinion! We also thank you very much for your kind words about us! we strive everyday to be the best hosts as possible! We wonder if you´ve perhaps mistaken the room type that you´ve booked for another type! Next time, make sure to call us and we will give you the different room description so there´s no confussion, kind regards, Pablo

10/10 Excellent

Marcel

Excellent
the hotel was clean, with a modern design, room was cleaned on a daily basis, and bed sheets ware changed every two days, free internet, flat screen tv with a few foreign channels, a few minutes from city center, staff was polite and helpfull, one thing bother me is the city travel tax whitch we ware not informed and expected to pay at the end of the stay, overall great experience, do recommend
Stayed 6 nights in Sep 2018
Response from Pablo on 19 Sept 2018
Good afternoon, first of all thank you very much for your feedback which we really appreciate. We´re very glad that you found almost everything satisfactory and that you had a great experience with us. We apologize for not informing you at your arrival of the payment of the city taxes but they´re always paid here at the reception, they´re not payed in advance, kind regards, Pablo

6/10 Okay

Iris, Hong Kong

Disliked: Cleanliness, room comfort
只堤供薄如床單的被子， 衣櫃裏有一張厚些的被子但發現是有血漬的， 打去大堂要求一張正常的被子也說沒法提供，真令人失望。
Stayed 3 nights in Aug 2018