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Reviews of SugarTop Resort - Indoor Pool & Hot Tubs --Money Saver-- Sugar Mountain, NC

SugarTop Resort - Indoor Pool & Hot Tubs --Money Saver-- Sugar Mountain, NC
Sugar Mountain, NC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 148 out of 167 reviews" "
Rating 8 - Good. 14 out of 167 reviews" "
Rating 6 - Okay. 3 out of 167 reviews" "
Rating 4 - Poor. 1 out of 167 reviews" "
Rating 2 - Terrible. 1 out of 167 reviews" "

9.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Loretta P.

Liked: Cleanliness
Amazing Stay
Our host was one of the nicest people I could ever make reservations with. The condo is completely beautiful with a beautiful veiw especially in the winter. Everything that you would need for your stay is there. You dont need take anything extra. Kitchen items, towels, whatever you can name they had it. Also his response time to anything i needed was superb. If we ever return I would defineately use them again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tyler B.

Liked: Cleanliness
Very nice
Very nice will definitely recommend and stay again
Stayed 2 nights in Mar 2024

10/10 Excellent

Katie H., South Carolina

Liked: Cleanliness
Our stay was Great!
We thoroughly enjoyed our stay! Thank you so much to the owners for a beautiful family getaway for our family!
Stayed 2 nights in Dec 2023

10/10 Excellent

Laurie H.

Liked: Cleanliness
We'll be back
My granddaughter enjoys skiing sugar mtn & we have stayed at this location & unit before. I enjoy the hottub, sauna,fireplace & view from the balcony. She enjoys closeness to the slopes.
Stayed 4 nights in Dec 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Daun V.

Liked: Cleanliness
Mom & kids enjoyed stay
I enjoyed a delightful skiing getaway with the kids at this property. The place was clean, and the kitchen was well-equipped. The friendly and attentive front desk staff provided an added sense of security while traveling with my two young daughters.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica L.

Liked: Cleanliness
Wonderful place for great price
Just what we needed for our family. Great to be near Grandfather mountain and the pool was a big hit with our kids. The place was clean and comfortable and just as described. Thank you!
Stayed 5 nights in Nov 2023

10/10 Excellent

Tracy

Loved the condo we stayed in!! The kitchen had everything you needed and the beds were really comfortable really enjoyed our stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Anne K.

Liked: Cleanliness
Wedding stay
Comfortable and clean! Perfect for our stay with plenty of space for us all.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jessica B.

Liked: Cleanliness
Perfect experience
We thoroughly enjoyed our stay. The check in process was simple, the only downside being that we arrived late on a Friday along with a handful of other guests, and so there was a good wait before they could allow us to drive up to the condo to unload. This is because there is a very small parking area at the top. But the rest of the weekend went very smoothly and on Sunday night they even let us remain parked at the top so checking out Monday morning was a breeze (because most people left on Sunday). The lobby was extremely inviting with a big fireplace and fall decorations and it smelled wonderful. The staff were friendly. The pool was awesome (and Mike kept us closely informed of work being done on the pool but luckily they reopened it quickly). The pool was wonderful. My kids enjoyed using it while we enjoyed the hot tub. The condo was the perfect size for my family of 5. My 4 and 7 yo shared the queen bed, and the pack n play for the baby fit easily in the master bedroom. Instructions provided warned us that the water heater was good for about two showers so we planned accordingly and never had a problem with the water getting cold. We ended up visiting Linville (caves and falls), Tweetsie Railroad, and hiking Rough Ridge Lookout on the blue ridge parkway. Every activity was perfect for my young kids. We had an amazing weekend!
Stayed 3 nights in Oct 2023

10/10 Excellent

s l.

Liked: Cleanliness
Fantastic!
We are so pleased with our stay! The stay exceeded our expectations in many ways. Michael was a breeze to book with. Top notch communication and accuracy in the listing. The condo itself throughly cleaned, cozy, and fully equipped with any extras we needed! We can't say enough how clean the condo and facility as a whole are! The resorts pool/hot tub area is very nice and well maintained. All amenities were available for use. The on site pantry (located in the lobby) is a nice addition. Each encounter we had with resort staff was pleasant. All staff were welcoming and seemer to enjoy working for the resort. Parking in the lower (guest parking, lot c) lots was not an issue as the shuttle was propmt. Security to the lots was also not an issue as they are guarded. We were hesitant to book here (as this was out first time) but are VERY happy we took the chance. We are now planning to return! 100% hassle and issue free trip!
Stayed 2 nights in Oct 2023

10/10 Excellent

Sherry M.

Liked: Cleanliness
Great 2bed/2bath
Condo was clean, very well put together. Had fall decorations which was a nice plus. Beds were very comfortable.Would definitely stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Garland R., Durham

Liked: Cleanliness
Great stay!
We had a great time at this perfect locale for LMC homecoming weekend! Gorgous veiws and just a short drive to Banner Elk. Thank you!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jamie B.

Liked: Cleanliness
Will be back!!
Mike was extremely informative and very nice! We’ve stayed at this resort multiple times, but Mike is by fast the best host! Unit is very clean, easy to get to, and has a great view of the mountains. We will definitely be booking with him again!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Neville, cincinnati

Liked: Cleanliness
perfect
wonderful visit.
Stayed 13 nights in Aug 2023

10/10 Excellent

Robert H.

Liked: Cleanliness
Very comfy, easy elevator access!
GREAT communications with Host...Michael was very friendly & attentive! Weather was nice and comfortably COOL! Balcony views of ski-slope and sunsets were awesome! Furniture and beds were all very comfy. Kitchen was nicely appointed. First floor (above Lobby) and only 2 doors down from Main elevator so EASY "move-in & move-out". LOVE Sugartop!! Nice unit, includes W&D!
Stayed 13 nights in Jul 2023

8/10 Good

Patrisha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at this property for the first time and overall had a wonderful experience. Upon arrival, parking and checkin was easy. The first day and night we didn’t have balcony access as they were doing outside work on the building. We were able to have access after the first day, so it wasn’t a huge deal. The condo itself is certainly dated but I found the 1980 vibes matching with the year the condo was built - a neat feature personally. One thing to note: there is no air conditioning. We visited during the hottest part of summer and were nervous when we learned about the AC. However, after opening the balcony door and setting a fan in front, it doesn’t take long to cool down the place midday. There’s a nice indoor pool on the property, it is not heated during the summer. All of the property staff are super nice, from the front desk to the shuttle drivers, and all we’re very helpful in giving us suggestions and ideas for our trip. Overall we had a great time and will definitely be visiting again!
Stayed 4 nights in Jul 2023

10/10 Excellent

Sarah G.

Liked: Cleanliness
Hidden Gem
Five of us were able to stay comfortably in the condo. We were in driving distance of all our locations, Little Switzerland, West Jefferson and Banner Elk. Michael was wonderful about responding to emails. I can't wait to go back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jay W.

Liked: Cleanliness
Comfy and Cozy with Amenities
Everything was considered in this property. Hand soap, dish soap, luggage stands, fans, games, the amenity list goes on. The down side was the construction going on outside. Lots and lots of dust, but that was out of anyone’s control.
Stayed 7 nights in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Janice W.

Liked: Cleanliness
Great stay
Good location. Friendly staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Devyn W.

Liked: Cleanliness
Wedding weekend
We had a great stay for my best friends wedding weekend. We loved the view of Sugar Mountain summit and the sunsets!!!!! The condo was much roomier than pictures portrayed, which was great for my family. Luckily, the master bedroom had plenty of room for a pack and play to be set up for our toddler. There is also a second bathroom in the condo which was a nice surprise! lol Our daughter enjoyed the indoor pool with the rest of the family while I was busy doing bridesmaids activities, which is nice to entertain little ones without having to leave the premises. The only negative is there is no AC in any unit. There are fans in both bedrooms which is nice but you’ll definitely need one for the living areas if you’re staying in the warmer months!!!! Overall we loved our stay and will definitely be booking again!
Stayed 2 nights in May 2023

10/10 Excellent

Tracey C., Grifton, NC

Liked: Cleanliness
Cozy, quiet, nice resting spot from all day hiking
Cozy little place for the two of us to stay while visiting the area for area hiking. Clean unit, accurate description in listing. The building is under renovations so we did come in one day and find the outdoor furniture in the living area which was really no big deal. We also had to keep the doors and windows shut while they were working above us. The staff at the front desk and gate were nice and friendly. We didn’t use the kitchen or the second bedroom/bathroom but everything seemed to appear in good working order. I’m guessing since it was not busy, we were allowed to park at the resort and not in the guest lower lots which was a perk! Would consider staying here again for sure.
Stayed 3 nights in May 2023

10/10 Excellent

Linda W.

Liked: Cleanliness
Nice accommodations and amenities.
Liked the unit and the Sugar Top amenities. The unit had plenty of extras like a regular coffee maker plus a Keurig; games, xbox.l and pool towels. Thought it was too bad that the resort didn't have a small cafe/coffee shop--would be a great addition there, but Banner Elk has many nice restaurants.
Stayed 3 nights in Apr 2023

10/10 Excellent

Robert E.

Liked: Cleanliness
On Top of Sugar Mountain
Awesome place, great views, the condo was very comfortable and everything we needed was right there for us to use and enjoy. Love to visit Sugartop resort again in the near future.
Stayed 5 nights in Apr 2023

10/10 Excellent

Allison J.

Liked: Cleanliness
Our stay
This property has and absolute wonderful view of the mountains! As well as being one of the best places we have stayed by far! We look forward to coming back soon!
Stayed 2 nights in Mar 2023

10/10 Excellent

Kristina O.

Liked: Cleanliness
Beautiful!
Sugartop was a wonderful place to stay! Comfortable, beautiful, great amenities! Our trip was so easy, enjoyable, and fun! We'd love to return!
Stayed 4 nights in Mar 2023

10/10 Excellent

Brent T.

Liked: Cleanliness
We were blown away by the view
The place was clean. It had everything we needed. The view was awesome.
Stayed 3 nights in Feb 2023

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Dawn F.

Liked: Cleanliness
Great location
We loved our stay!! Only downfall was not having direct access to our vechicle. Shuttle not so fun in the cold weather
Stayed 2 nights in Feb 2023

10/10 Excellent

Lisa N., Nashville,TN

Liked: Cleanliness
Great experience!
Great value. Highly recommend. Shuttle service was prompt and easy to use. Exceeded our expectations. Great host communication.
Stayed 2 nights in Feb 2023

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Due to year of construction, the dryer vents into the room rather than through an exterior vent. This caused a high level of humidity in the rooms and noise when drying clothes. Cooking utensils were acceptable, but older. However, the age of the condo was communicated in the listing and as such, the price was appropriate and entirely fair. Host was exceptional with communication both before and during our stay. Pool was excellent and a great break after skiing.

8/10 Good

Jessi P.

Liked: Cleanliness
Comfortable stay with a great view of the slopes!
This condo was very clean, cozy and had everything we needed for a weekend ski trip. We cooked breakfast both mornings and all of the kitchen items we needed were available. There is a resort policy of no ski’s in the building, and the guest parking lot is a short shuttle ride down the road, so just factor in some time to make the stop to your car before and after skiing if your taking the village bus down to sugar.
Stayed 2 nights in Jan 2023

10/10 Excellent

Chris C.

Liked: Cleanliness
Second time staying here
Loved it just as much this time as I did last time. Lots of space, very clean. Huge comfortable beds. The kitchen is very well-stocked. I love this place.
Stayed 4 nights in Jan 2023

10/10 Excellent

Inna A.

Liked: Cleanliness
Cozy / kid friendly
We stayed here for 3 nights. Everything was clean and working. Has a washer and dryer ! Has a crockpot ! Very kid friendly. Lots of video games. Balcony is above the pool roof , we felt very safe and didn’t worry about a child walking out onto the balcony. Plenty of clean bedding ! Only 7 forks in the entire kitchen . I felt like I was washing them forks all day long. One thing I learned over the years , if you cook bring your own knife . Other than that , our stay was perfect !
Stayed 3 nights in Jan 2023

10/10 Excellent

Laurie H.

Liked: Cleanliness
Granddaughter ski trip
Definitely more than we expected,,, watch skiers from balcony,, cozy fireplace, hot tub, pool & sauna on property,, we will definitely be back..
Stayed 3 nights in Jan 2023

10/10 Excellent

Victor S.

Liked: Cleanliness
Awesome Stay
Mike was incredible in keeping us up to date on our stay!! Place was very clean and easy to enjoy! View was breath taking as well!! Would highly recommend!!
Stayed 4 nights in Dec 2022

10/10 Excellent

Jonathan F.

Liked: Cleanliness
Great place at a great price
Will definitely be coming back
Stayed 4 nights in Nov 2022

10/10 Excellent

Heather B.

Liked: Cleanliness
Nice place
This property was actually nicer than expected, very clean and plenty of room.
Stayed 3 nights in Nov 2022

10/10 Excellent

Tessa S.

Liked: Cleanliness
Weekend getaway
We were a family of six [3 adults and 3 kids (ages 7 and 8)] staying for a long weekend. The condo was perfect. Very clean. Our host was super responsive for any questions that I had. It was my first VRBO stay and Mr. Delphias made it super easy and nice. I definitely wouldn't hesitate to book his condo again. 😊
Stayed 3 nights in Oct 2022

4/10 Poor

reginald c.

Liked: Cleanliness
should not have rented
These units should not have rented during construction. Made it hard to get into the building and the noise was nearly constant. We also had a water leak
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness
Nice!
This condo was very clean and comfortable with lots of cozy blankets and candles around. Great value for the price!
Stayed 3 nights in Oct 2022

10/10 Excellent

Nathan C.

Wonderful
Nice experience . Place was clean .
Stayed 3 nights in Oct 2022

10/10 Excellent

Cathie T.

Liked: Cleanliness
SugarTop Condo
The accommodations exceeded our expectations. The property manager responded quickly and was always very helpful and courteous. The staff at SugarTop was always available and just the interaction with them made our experience more enjoyable. I would highly recommend SugarTop to anyone just wanting to get away for a few days of relaxation.
Stayed 3 nights in Oct 2022

10/10 Excellent

Dina B.

Liked: Cleanliness
Vacay on Top
The location was great. We were celebrating our anniversary but Ian wanted to join in. He was not welcome, so we scurried around hiking in some great spots, had dinner and then came back for a soak in the hot tub. Next morning we went out for coffee and shopped in Boone and then Banner Elk. And had lunch at the Old Hampton Store. Very cute. We left when the storm arrived. Overall the place was clean, the owner was responsive and the management was pleasant. Great stay and would very much do it again. Thanks!!
Stayed 2 nights in Sep 2022

10/10 Excellent

Barbara M.

Liked: Cleanliness
Great place and accommodations!
Great experience and would recommend.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness
Our hearts are full
I brought my girlfriend out for the weekend with the intent to propose. This unit was clean, cozy, and just simply felt like home. I can't reccomend this place enough. It exceeded my expectations.
Stayed 3 nights in Sep 2022

10/10 Excellent

Judy J., -

Liked: Cleanliness
Clean and comfortable! Had everything we needed for a great stay!
Excellent!
Stayed 2 nights in Aug 2022

10/10 Excellent

Bridget B.

Liked: Cleanliness
As advertised
We did not spend a lot of time in the condo, but found it relaxing when we were there. There was plenty of space and the staff on site supporting the condos were very nice and accommodating. We will be back!
Stayed 3 nights in Jul 2022

10/10 Excellent

Katie H.

Liked: Cleanliness
Fantastic time & amazing view!
My family and I had such a great time staying here! The condo was cozy and comfy, with beautiful views! We enjoyed the pool and the shuttle service was Johnny on the spot! Communication with the owners was great as well! Highly recommend!
Stayed 2 nights in Jul 2022