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Reviews of Casa Luxe Hotel and Resident

2.5 out of 5
Casa Luxe Hotel and Resident
145 Soi Ratchadaphisek 36, Lane 19-1, Chatuchak, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Bed might be hard for many people.
Stayed 2 nights in Nov 2023

8/10 Good

Somyos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap to stay there. Very friendly and helpful staff. Nice to have washing machines available. A bit remote for using public transport and definitely not walkable. However the Grab app solved that problem.
Stayed 8 nights in Nov 2023
Response from CASA LUXE HOTEL on 14 Nov 2023
Thank you for coming sir.

6/10 Okay

Uma Mageswary

Travelled with partner
There is no breakfast served so we have to walk 5mins to the shops for food.
Stayed 1 night in Nov 2023

10/10 Excellent

Peerawee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but terrible location
This is clean nice comfortable hotel room but the location is one of if not the worst in Bangkok. It takes at least 15 minutes to walk out to the nearest convenience store. 4 different drivers got lost and couldn't find the hotel when I am on my way home. The location on their Google Map is not updated properly. The hotel should do more to bring in a tuktuk or at least offer better signages around the areaa few hundred metre leading up to the hotel. I got lost in the taxi for 30 minute. It can be very dangerous at night especially for a girl. I will not go back to stay at this hotel again.
Stayed 1 night in Nov 2023
Response from CASA LUXE HOTEL on 6 Nov 2023
Thank you for your comment and we are sorry to hear about your bad experience getting lost. Unfortunately many of flagged taxi drivers in Bangkok still are not familiar with using Google map or GPS system. We would highly recommend customers to use taxi app, such Grab and Lineman instead. As mention in hotel description, we are located in an alley which may not convenient for those who do not drive, but very good for drivers as we have many parking space which is considered difficult to find in this area.

10/10 Excellent

rosiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big family room
Stayed 1 night in Oct 2023

8/10 Good

Nikiyja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great
Response from Suttida on 2 Jul 2023
Thank you for staying with us.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at a great price
I had a very comfortable stay. It seemed like it was a newly built hotel. The hotel and the rooms are very clean. The neighborhood is very quiet and safe. The staffs are very nice also.
Stayed 1 night in May 2023
Response from Front Office on 2 Jul 2023
Thank you for staying with us. The hotel is already 3 years old, we pride ourselves to provide clean comfortable room with reasonable price for our guests to rest comfortably.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Office on 2 Jul 2023
Thank you for 10 out of 10 score! Perfect score Most satisfy customer which means a lot to us.

10/10 Excellent

Myat Kaung

Liked: Cleanliness, property conditions & facilities, room comfort
The staff are friendly and helpful. The only thing is the location of the hotel is far away from the nearest MRT station. You will have to use a motorcycle ferry or a taxi. Apart from that I am verry happy with the service I received. Many Thanks.
Stayed 2 nights in Dec 2022
Response from Front Office on 8 Feb 2023
Thank you for staying with us. We are proud to provide comfortable room with reasonable price.

10/10 Excellent

Reiko

Stayed 7 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in a lively neighbourhood
Our group stayed for 10 days as part of our volunteering trip to Bangkok. The staff made us welcome and helped with lots of local things that we required i.e. taxis (use Grab), and food. We really appreciated their helpfulness and that they spoke English. The only concern we had was the policy regarding putting marks on towels and linen. It seems that it is very important that guests take extra care with keeping everything clean. Fair enough. I spoke to management about the notes that we all received and encouraged them to speak to guests about the problems. It was a pleasant conversation and good understandings were made. PS - this isn't a typical tourist location :D
Stayed 1 night in Oct 2019
Response from Suttida on 29 Oct 2019
Thank you for staying with us. We pride ourselves to provide clean and comfortable guestrooms. All room are designed to have balcony and airy layout to ensure that light and natural air can come into the room. Unlike hotels in this area, we have many parking area which is just onsite. However as we are not located in the touristic area, we do not recommend those who want to do sightseeing of Bangkok to stay here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was pretty nice. Bedroom was ok snd clean for the price., personnel were very helpful too. Good place to stay if you want to save money.
Stayed 1 night in Jul 2019
Response from Chu on 1 Aug 2019
Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night check inn was available.
Stayed 1 night in May 2019
Response from Belle on 7 May 2019
Thank you for staying with us. Our front desk opens 24 hours and although we are located not near public transportation, our front desk can get safe taxi for you via mobile application "Grab", so we can monitor that your transfer is smooth. If you want to experience Bangkok like locals, a motorcycle taxi stand is just next to hotel.

6/10 Okay

K

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I'll start with the positive, I will say this is a new hotel, clean, good value. The other reviews seems suspicious to me, noting it is quiet. It is off the beaten path which is a plus minus. I actually already submitted this review , so now I wonder where it went, since it was not so positive. The price is certainly right, but our taxi and the other one circled the tiny Ali for half an hour, the name does not match exactly, sign outside 2 Expedia. If your in dire need of rest, you better be a very sound sleeper or have ear plugs, the hallway and doors, then Maids talking and laughing, during afternoon outside my room, shattered my jet-lagged sleep. Most of the staff does not understand English at all. Trying to walk anywhere to find as example BTS or non junk food Western style, is absolutely dangerous. I have been in Thailand and number of times so I am no inexperienced tourist at all. Well this place is clean and decent, it is not easily accessible, and I would suggest they offer a golf cart shuttle or something to help their guess safely get around.
Stayed 2 nights in Jan 2019
Response from Belle on 10 Feb 2019
Thank you for taking time to give us comment. We are still relatively new, some signage outside the property is still not perfect, we will certainly improve on it. As we are not located in a touristic area, there are not many western food around the property. However the famous shopping malls "Central Lad Praow', "Central Rama9" and "Union Mall" are within 10 min drive and have many western style fast food such as KFC, McDonald and restaurants to choose from.

10/10 Excellent

Chu, Rotterdam, the Netherlands

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were family of 3, so we request to add an extra bed for our child. They can add extra bed with fee of 400B and it solves our problem as our child is only 4 years old. The property is in a quiet area, but it suits us as we usually use taxi via Grab Taxi app service. The price is good and it is close to our friend's place. They also have many parking space.
Stayed 2 nights in Jan 2019
Response from Belle on 14 Jan 2019
Thank you for staying with us. We now provide option to add extra bed in Double Room only for convenience of family with young children or people who want to stay together.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Belle on 12 Jan 2019
Thank you for staying with us

10/10 Excellent

Mee, Nonthaburi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brand new and have a lot of parking space. The room is very big and have very good function (long desk to put stuff and work with notebook as they have lan outlet and free strong wifi). Full size fridge, big closet, kettle to boil water and hair dryer include in this price, I think it is very good value. Although the location seems to be in alley, but can give you good night sleep as it is more quiet. With a short walk from the back gate, it ll lead you into a small night market area and a grocery store is just located at the next building.
Stayed 1 night in Jan 2019
Response from Belle on 8 Jan 2019
Thank you for staying with us. We now have added extra parking lot next to the hotel for 20 cars.

10/10 Excellent

Nanami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても清潔で快適なホテルでした。スタッフの対応も良かったです!ありがとうございました!
Stayed 1 night in Mar 2024

10/10 Excellent

Fatna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre et au calme mais un peu loin du centre.
Stayed 1 night in Nov 2023

10/10 Excellent

part

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this clean hotel.thank you.
Stayed 1 night in Aug 2023
Response from CASA LUXE HOTEL on 24 Aug 2023
Thank you for choosing Casa Luxe Hotel and Resident.

10/10 Excellent

Apichart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
gepflegtes Hotel an etwas ungünstiger Lage.
Das Preis-Leistungsverhältnis bei diesem Hotel ist gut. Das Hotel liegt an einer etwas abgelegenen Lage; nicht einmal die Taxifahrer vom Standort Chatuchak fanden es auf anhieb. Am Zimmer ist nichts auszusetzten. Es war sauber und neuwertig eingerichtet. Schade dass kein Frühstücksmöglichkeit bestand. Das Personal ist sehr hilfsbereit. Der Chatuchack Markt ist zu weit entfernt. Will man diesen besuchen bieten sich bessere Hotels an.
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Front office on 12 Dec 2019
Thank you for staying with us. Many guests love our comfortable and modern rooms. Although we are located in a residential area, we have many easy parking space which is good for those who have cars.

8/10 Good

Chalearmpol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Suttida on 19 Sept 2019
Thank you for staying with us. We see that our guest room is comfortable by providing clean, spacious and good smell in all guests room. All room comes with complete toiletry, free wifi, free drinking water and free inroom coffee with electronic kettle.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Entretien
Belle hotel dommage qu'il ne soit pas bien entretenu.
Stayed 1 night in Feb 2019
Response from Belle on 25 Feb 2019
thank you for staying with us. We are newly open and still improving many aspect of the hotel. Right now we have add pillows in room to ensure max comfortable.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
สะอาดดี รร ใหม่ แต่ถึงเที่ยงปุบตัดไฟในห้องคือข้อเสีย ต้องโทรไปแจ้งทาง รร ก็จะเปิดให้ โดยรวมห้องสะอาดใหม่ ราคาไม่แพง
Stayed 1 night in Feb 2019
Response from Belle on 11 Feb 2019
ขอบคุณที่เลือกพักกับเรา ทางโรงแรมเราเพิ่งเปิดใหม่ และใช้ระบบอัตโนมัติในการทำงาน ลูกค้าจึงต้องแจ้งก่อนเพื่อการบริการที่ต่อเนื่อง ในเรื่องความทันสมัย เรามีทั้ง wifi และ LAN ฟรี ซึ่งเราต่อสัญญาณแรงเพื่อให้ลูกค้าเล่นเน๊ต ดูหนัง เล่นเกมส์ได้ไม่สะดุด พร้อม smart TV รุ่นล่าสุดด้วย

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值的大房間
曼谷飯店價格比起亞洲幾個國際大都市本來就很具競爭力,但Casa Luxe房間大到真的讓我覺得物超所值,電視、冰箱、吹風機一樣都沒少。剛修建好才開業的飯店,嶄新舒服,房間超大。我和朋友兩人一間 twin bed room,即使兩人行李都打開也完全不擁擠。飯店樓下就是Taxi Motor站。20泰銖就可以搭到最近的地鐵站Lat Phrao,不然搭計程車到Siam也大概200泰銖25分鐘。我覺得住越久越划算。 飯店是位於住宅區裡,所以很安靜也很安全,附近沒有便利商店是個缺點,但是比較於房間的舒適與寬,我完全可以接受!
Stayed 1 night in Jan 2019
Response from Belle on 10 Jan 2019
感谢您的批评和建议, 实际上在我们酒店附近有一个小便利店,它位于停车场旁边的公寓的一楼, 此外,酒店背面还有一些餐馆和一个小型夜市,距离酒店约有6-7分钟的路程。因为我们是新开的, 我们将按照您的批评,为客人制作附近的地图。这样他们就可以去附近的当地餐馆和商店。再次感谢您的意见和建议。