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Otter Hotel

4.0 star property

Choose dates to view prices

Banff Centre for Arts and Creativity is located near Otter Hotel, which provides a fireplace in reception, a gym and 2 hot tubs. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is £165
includes taxes & fees
12 Apr - 13 Apr

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
Coffee/tea maker
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King | In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

Highlights

Air conditioning
Fridge
TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Located in Uptown District, a neighbourhood in Banff, Otter Hotel is in the mountains and in a national park. Banff Gondola and Sunshine Village are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Victoria Glacier and Banff Park Museum are also worth visiting. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park which includes a lake or waterhole, mountains and railway items
    Banff National Park
    1 min walk - 0.0 miles
  • Banff_VictoriaGlacier_553248621532864053_05
    Victoria Glacier
    6 min walk - 0.4 miles
  • Iconic Morant's Curve, Banff National Park, Alberta Canada
    Banff National Park Information Centre
    16 min walk - 0.9 miles
  • Banff_BanffNationsLuxtonMuseum_6072227_06
    Banff Lake Louise Tourism Bureau
    18 min walk - 1.0 mile
  • EyeEm Custom Shoots Q4 2018
    Banff Centre for Arts and Creativity
    18 min walk - 1.0 mile

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • A&W Canada
    2 min walk
  • The Canadian Brewhouse
    17 min walk
  • The Old Spaghetti Factory
    18 min walk
  • Good Earth Coffeehouse
    16 min walk
  • Evelyn's Coffee Bar
    19 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self-parking
  • An electric car charging station, smoke-free property and luggage storage
  • A lift, a 24-hour front desk and multilingual staff
Room features
All 174 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with hairdryers
  • 50-inch TVs with cable channels
  • Fridges, electric kettles and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Otter Hotel?

As of 15 Mar 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 12 Apr 2026 start from £165, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Otter Hotel?

Self-parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Otter Hotel?

Checkout is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mile (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mile (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1248 out of 1567 reviews
Rating 8 - Good. 208 out of 1567 reviews
Rating 6 - Okay. 77 out of 1567 reviews
Rating 4 - Poor. 17 out of 1567 reviews
Rating 2 - Terrible. 17 out of 1567 reviews

Reviews

8/10 Good

Hope

Liked: Cleanliness, amenities, property conditions & facilities
Accommodations were clean and staff pleasant.
Stayed 1 night in Feb 2026

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Clean room Lots of amenities Good location Easy to get to town Great food
Stayed 1 night in Jan 2026

10/10 Excellent

Baraa

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience food is great
Stayed 1 night in Jan 2026

10/10 Excellent

Amrit

Liked: Cleanliness, amenities, property conditions & facilities
Good service and good hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Elijah

Liked: Cleanliness, amenities
The staff were so friendly! Very clean hotel, the pools are absolutely amazing!
Stayed 2 nights in Feb 2026

10/10 Excellent

Lauryn

Liked: Cleanliness, amenities, property conditions & facilities
The hot pools are unbeatable and our room was cleaned daily with fresh towels and complimentary tea delivered to our room
Stayed 4 nights in Feb 2026

8/10 Good

Mutlu

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff , clean rooms.
Stayed 1 night in Dec 2025

8/10 Good

Melanie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel loved the hot pools
Stayed 2 nights in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic hotel with great amenities. The rooftop hot tub was great, beds were comfortable, and the coffee was also delicious. Would recommend staying here.
Stayed 1 night in Jan 2026

10/10 Excellent

Keara

Liked: Cleanliness, amenities, property conditions & facilities
Great room and service from staff!
Stayed 3 nights in Jan 2026

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
The room, amenities and location are perfect! Check in and check out was easy.
Stayed 1 night in Jan 2026

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Hot pools are great room was clean and modern, coffee setup unique definitely would stay again. We enjoyed the resultants at both properties
Stayed 4 nights in Feb 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, good location.
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas Foster

Liked: Cleanliness, amenities, property conditions & facilities
Was very functional very clean, staff were super nice and respectful helpful kind a little bit out of town but I enjoyed the walk. Definitely recommend beautiful place to stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was perfect. The heated pools and sauna were incredible after a long day snowboarding. Banff is the best and Hotel Otter makes you feel at home
Stayed 4 nights in Jan 2026

10/10 Excellent

Kellie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is gorgeous! Rooms are nice and spacious, very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Easy access to downtown and transportation provided! Hot tub and other amenities were great!
Stayed 3 nights in Jan 2026

10/10 Excellent

Karen Kayle

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is really pristine, check-in was fast and smooth.
Stayed 1 night in Jan 2026

10/10 Excellent

Alessia

Liked: Cleanliness, amenities
amazing restaurant, clean room, amazing views & loved the hot tub!
Stayed 3 nights in Jan 2026

10/10 Excellent

Travis

Clean rooms, staff were extremely helpfully met the owner super down to Earth wonderful guy. Hot pool was super relaxing!
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice outdoor hot tubs, steam room and sauna.
Stayed 1 night in Jan 2026

10/10 Excellent

Chase

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great room and vibes
Stayed 4 nights in Jan 2026

10/10 Excellent

Jevonnie

Liked: Cleanliness, amenities, property conditions & facilities
spotless & very accommodating. loved this hotel so much
Stayed 3 nights in Jan 2026

10/10 Excellent

Khushdeep

Liked: Cleanliness, amenities, property conditions & facilities
Clean room quick check in and awesome view. it has everything you looking for.
view from room
Stayed 1 night in Feb 2026

10/10 Excellent

Kristel

Liked: Cleanliness, amenities, property conditions & facilities
Everything we had asked the staff for they accommodated.
Stayed 1 night in Jan 2026