We stayed in a loft room for 5 nights. Upon check-in the front desk staff wasn't able to find our booking and they suggested that we might have been at the wrong hotel... before adding my first name to the booking search and immediately finding our booking. They were nice enough but made us second guess ourselves.
The room was neat. It was nice to have 2 separate spaces without paying the price for a suite. The spiral staircase is a fun feature but it's difficult to carry luggage up to the bedroom so we would recommend another room type if you have any mobility issues. Bed was comfortable but could have used cozier blankets. Washroom and shower were functional but nothing special. The room was warmer than we expected even with the thermostat turned off and 10C temperatures outside so we didn't get to use the gas fireplace which was one of the features that drew us to the listing.
The pool room was clean and well-maintained. Nice hot tub too. A little bit strange to have to walk outside the front of the building in a swimsuit to get to the pool though. It would have been nice if the stairs down to the pool room from the second floor balcony (where all the guest rooms are located) were open.
Housekeeping was good, however they did end up taking one of our bathing suits (our fault since we left it on the floor wrapped in a towel and front desk staff weren't able to locate it before we left.
Overall decent but we will probably try a different hotel next time we are in Banff.
