Ban Pong Holidays from £763

Back again. Never disappoints. Even new guests i spoke to loved it

The property itself is great. Modern lobby and modern rooms. I stayed in an Akara Deluxe suite which had a large king size bed, bath and separate toilet room. The bed was comfortable. The shower had excellent pressure. The TV was very difficult to get working and logged into any streaming services. Minibar was well stocked and reasonably priced. The pool and pool area were good and clean. The barracuda rooftop bar was very nice and again well priced. Buffet breakfast had good choice. Some issues that were poor were that the bed linen and towels definitely were not changed everyday despite the room being asked to be made up. Staff appeared more preoccupied with their mobile phones than opening doors for guests. You were able to smoke drugs on the rooftop bar also which was not ideal. Staff members also had a very poor grasp of English as when asked if we could book afternoon tea 4 times (also showing a photo of the afternoon tea) we would not get through to them. The hotel is 5 star rated however, I would not agree it is. Other than the above issues, it was a comfortable stay however, I would try somewhere else in Bangkok if I were returning.

Ms. Eek upgraded our room to 58th floor and Ms. Oum were very nice and friendly assisting us with top skills services. Ms. Oum (hotel guess relations officer) surprised us with chef homemade chocolate and macarons set for our Songkran Thai New Year upon our arrival. I always stayed at the hotel for the past few years now. All staffs were super friendly and top service skills. Loved the services, amazing breakfast options, pool and all the rooftop atmosphere was beyond amazing. The only thing I would say though this time stayed. It was a lot of pigeons in the buffet, food, and the pool areas. It was a little gross out due to pigeons in the dining area. We chose to sat inside this time due to prior pigeons experience outdoor. Also we stayed in the Suite 2 bedrooms on the 58th floor. I would say the laundry and dryer machines needed upgrades. Those were the couple things I would say improvement. Other than that I will always visit Lebua as our Bangkok hotel visit as our priority as well as vip guess.

They allowed me to check in early. That was very nice

Great location hotel not far from everything but tucked away in a quiet area

Great hotel with superb views from restaurant. Good pool and really nice spa