Search Hotels by Mantra in Balmoral Ridge from £149

"Rooms far smaller than the photos portray. Oven is ancient from the 70s and required matches to light the gas as the starters don’t work. (Have never even seen an oven this old) It’s 2026, this should be more modern for how much you’re charging at nearly $300 per night. Had to make the kids beds as they don’t do it - For $300 there are far better options! TV didn’t work at first and remote cover kept falling apart, couch was filthy. Saucepan was so tiny and a lack of kitchen amenities. Wouldn’t stay here again."

"Stayed here for a special occasion weekend away recently, but what a rip-off! The resort was extremely run-down both inside and out. The 'beach lagoon' was unswimmable due to being full of thick and foul smelling weed. The room quality was old and basic with the king bed being just two beds pushed together with a VERY uncomfortable ridge in between. We ate both in the bistro area and in the main restaurant, where staff were friendly overall, though they appeared slightly embarrassed by the obviously poor value for money and unbelievably long wait times for the food. We paid $34 for a cheese platter, which arrived with 6 crackers, a strawberry, 1/2 slice of dried apple, 5 apricots, a tiny sliver each of cheddar and soft cheese, and some relish, which in total, left 2/3 of the platter empty! This Novotel is definitely nowhere near 5-star, and as a local, I will never return. They charge a 5-star price but deliver more of a dodgy caravan park vibe. When I realised I had left my brand new togs behind in the room after we had vacated, I called the hotel, who promised someone from housekeeping would investigate and call me back that day. After 4 phone calls over the following 2 weeks with the same promises but no call-backs, I gave up. Very grim service I'd say. The only saving grace was the lovely American gentleman Maitre D, and the wait staff, and if I were them, I'd take my amazing customer service skills somewhere that deserves them."

"All was well"

"This was by far the cleanest most beautiful apartment that we have ever stayed in and we travel for work and leisure a lot. The staff communication was beyond excellent. There was a shopping centre within arms reach and plenty of places for take out or eat in . I would highly recommend this property. "

"Loved it! We will be back "

"Overall we enjoyed our stay, with our 2 young children. Apartment was larger then excepted, with a full kitchen, dinning room, lounge and laundry. Apartment is in need of some minor repairs and feels dated and needing of a revamp. Pool over looking the golf was great Free onsite undercover parking included in our booking was a bonus If we are staying in the area again we would look to book here again "

"Staff were lovely, ocean view was amazing. Great place to stay, I would recommend for everyone. "

"No we didn't have a water a bit disappointed "

"Ours was a very basic motel room. No biscuits to have with cuppa. "