First room given, bed broken upon entry and the the room booked. Reception moved to room booked, very poor state of cleanliness, strong smell of cigarette smell upon entry for a non smoking room, hand printed on mirrors, hand wash bottle empty, handles dirty and shower room hairs on walls, in shower, hand marks on walls, shower door dirty from previous non wiped down grim, cleaner dies not wear a mask or face shield. Cleaner advised cigarette smell was her chemicals. Room had sticker to say disinfected, but very poor state of cleaning. Reception not interested, so went back to room to take photos to show Jay at reception. Not impressed on either two rooms.