Balatero Port

There was a leakage in the sink, there was a room that is locked, I think it was for some storage but not sure why it was locked, the place was beautiful, the checking in takes longer but I like the place and their pool,

This is my second stay/review of the property. My first 3 nights stay, the staff were great, helpful and professional However, my second stay was not as good because when I was calling the front desk/reception nobody was answering the phone it took awhile for some to pick up. I was looking for my belt that I left the first time I checked in. The person who answered the phone said she’ll find out and call me back but she never did. I called the operator instead and spoke to a certain Harley, I think that’s his name and he was the one who was able to help/found the belt I was looking for. The guy from the housekeeping brought it up to my room. I was glad and thankful. However, I/we had the same problem with the room service food we ordered, it was not very good. Again, I’m suggesting for a new Chef.

Everything was great especially the spacious suite. The view was spectacular. Staff were very helpful and friendly. Breakfast buffet was excellent. The only negative thing was the tv… you all need to update to a smart television. That’s why the 4 stars.