Bai Lang Holidays from £643

Hotel was very accommodating to our family. They were being refurbished so many things were brand new in our room but also were not 100% ready for guest. They still allowed our family to stay to avoid the hassle of an additional reservation. I was so appreciative of that. Very friendly and helped direct us to local activities. The location is very busy during rush hour and can be intimidating to navigate so I would not recommend the stay to a family with small children or elderly relatives.

The room and washroom were very small. There were no electrical outlets near the bed and desk. The washroom shower did not drain well and flooded the washroom.

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

Staff are so kind and helpful.

Great value for money hotel. Staff were great and very friendly. Helped me book a tour to Ha Long Bay. Breakfast was nice with plenty of choice. Only downside was there was some construction next door which could be noisy at times.