Search Castles in Auckley

"Poor WiFi, additional charges for parking even it's not shown in the booking site."

"Easy to locate, it’s a new hotel so everything is fresh. The room was comfortable and clean. Breakfast was good with lots of options. "

"Property was clean and functional but it was very thrifty with its amenities. Ie Tiniest bar of soap could not get the heating to go up past 19 degrees. Overall it was good value and that’s probably why."

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Nice friendly staff the room was nice basic breakfast the dinner was average free carparking nice swimming pool and spa was cold not heating up sauna and steam room was working. "

"The Hotel was lovely and clean the bed was very comfortable and I really appreciated the way the staff helped me with any queries x"

"Beautiful hotel on a very convenient location near the motorway. The staff is amazing, shout out to Chloe. She went above and beyond to make the stay stress free. Breakfast is excellent and the rooms very comfortable and clean. Thank you Chloe and colleagues "

"Rooms are well appointed and clean with comfortable, large beds. The quality of food at breakfast was good, but hotel was very busy and there were not enough staff on to keep the breakfast buffet replenished and clear tables, and seating was at a premium. A little chaotic. The hotel is undergoing refurbishment and so these issues may well resolve. There is a car park which is run privately and you have to pay for. It’s not really large enough for a hotel of that size."

"Clean, great location, plenty of parking, stay regularly"