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Indoor spa bath
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
View from Room
UNESCO Sustainable Property

Sofitel Auckland Viaduct Harbour

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationViaduct Harbour5 min walk
    Popular LocationSky Tower10 min walk
    Popular LocationAuckland Ferry Terminal14 min walk
    AirportAuckland (AKL-Auckland Intl.)31 min drive

Choose dates to view prices

Luxury Room, 1 King Bed, Business Lounge Access, Marina View

4.8/5 guest room rating
  • 398 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

Luxury Room, 1 King Bed, Balcony, View

5/5 guest room rating
  • 624 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Luxury Room, 1 King Bed, View

4.8/5 guest room rating
  • 484 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Business Lounge Access

4.2/5 guest room rating
  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed, Business Lounge Access, View

  • 678 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, City View

4.4/5 guest room rating
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

About this area

Auckland

Located in Auckland, Sofitel Auckland Viaduct Harbour is in the business district and on the waterfront. Aotea Centre and Auckland War Memorial Museum are cultural highlights, and travellers looking to shop may want to visit Queen Street Shopping District and Sylvia Park. Travelling with kids? Don't miss Auckland Zoo and Kelly Tarlton's Underwater World. Sailing, surfing/boogie boarding and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Auckland travel guideOpens in a new window
View in a map
Map
Popular Location

What's nearby

  • Viaduct Harbour - 5 min walk
  • New Zealand National Maritime Museum - 10 min walk
  • SkyCity Casino - 10 min walk
  • Sky Tower - 10 min walk
  • Auckland Ferry Terminal - 14 min walk

Getting around

  • Auckland Britomart Station - 14 min walk
  • Auckland (AKL-Auckland Intl.) - 31 min drive

Restaurants

  • Lava Dining — 1 min walk
  • 21 Viaduct Cafe — 1 min walk
  • Grand Harbour Chinese Restaurant - 4 min walk
  • Muddy Farmer - 6 min walk
  • Sixteen Tun - 6 min walk

About this property

Sofitel Auckland Viaduct Harbour

Family-friendly Auckland hotel in Auckland Central Business District, walk to Viaduct Harbour
This smoke-free hotel features a marina, a full-service spa and a restaurant. WiFi in public areas is free. Other amenities include an indoor pool, a fitness centre and a bar/lounge. All 82 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Free wired Internet and 24-hour room service are standard, as are LED TVs with satellite channels.
Sofitel Auckland Viaduct Harbour offers 82 forms of accommodation with iPod docking stations and minibars. A pillow menu is available. 48-inch LED televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 45 per day)
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 40 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Hot tub

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (5380 square feet)

Outdoors

  • Marina on site
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 48-inch LED TV
  • iPod dock
  • Films for purchase
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for NZD 80.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 40 per person (approximately)
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 45 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Can I cancel my reservation for free at Sofitel Auckland Viaduct Harbour and receive a full refund?
Yes, Sofitel Auckland Viaduct Harbour offers free cancellation on select room rates, because flexibility matters! Please refer to Sofitel Auckland Viaduct Harbour cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sofitel Auckland Viaduct Harbour?
As of 13 Apr 2021, prices found for a 1-night stay for 2 adults at Sofitel Auckland Viaduct Harbour on 18 Apr 2021 start from £179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sofitel Auckland Viaduct Harbour have a pool?
Yes, this property has an indoor pool.
Is Sofitel Auckland Viaduct Harbour pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sofitel Auckland Viaduct Harbour?
Valet parking is available for NZD 45 per day.
What time is check-in at Sofitel Auckland Viaduct Harbour?
Check-in is from 2 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Sofitel Auckland Viaduct Harbour?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary).
Does Sofitel Auckland Viaduct Harbour provide a shuttle to the airport?
Yes, there's an airport shuttle that runs at scheduled times. A fee of NZD 42 per person applies.
Where is Sofitel Auckland Viaduct Harbour located?
This family-friendly Auckland hotel is located on the waterfront, within a 15-minute walk of Viaduct Harbour, Sky Tower and Princes Wharf. Auckland Ferry Terminal and SkyCity Casino are also within 15 minutes. Auckland Britomart Station is 14 minutes by foot.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 727 out of 994 reviews
5 - Excellent 73%
Rating 4 - Good. 209 out of 994 reviews
4 - Good 21%
Rating 3 - Okay. 39 out of 994 reviews
3 - Okay 4%
Rating 2 - Poor. 12 out of 994 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 994 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was luxurious very close to the viaduct. We will definitely be returning.
Stayed 1 night in Apr 2021

5/5 Excellent

Stayed 2 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown and on the Harbour. Short walk to most interesting city areas. Very good cafe with interesting crepes.
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, check in very helpful receptionist ... no problems in organising a hotel similar to one we were interested which was booked out ... so recommended another similar. Recommend booking for breakfast? As not buffet and waited 30min. Before table available. Service in breakfast restaurant could be better however amazing breakfast and choice selection.... all in all would be happy to make a special occasion stay again ...
Stayed 1 night in Jan 2021

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