SO/ Auckland

Property class: 5 and above

Choose dates to view prices

Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a Swedish massage at So/ Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business centre.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is £144
includes taxes & fees
15 Nov - 16 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Loft Suite, Club Signature Access, 1 King Bed

A large bed with a geometric headboard, two bedside tables with lamps, and a patterned wall.

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Studio, 1 King Bed

Room

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, 2 Single Beds (Collection)

A modern hotel room with a large bed, a sitting area, a bathroom with a bathtub, and a large mirror.

Twin Room, 2 Single Beds (Collection)

10.0 out of 10
Exceptional
(1 review)
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

A hotel room with a bed, a TV, a large window with a city view, and a curtain.

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 473 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed (Collection)

A modern hotel room with a large bed, a red accent wall, a TV, and a bathroom with a glass shower.

Room, 1 King Bed (Collection)

9.2 out of 10
Wonderful
(25 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for 1 King Bed (Collection Accessible)

A hotel room with a large bed, a desk, a chair, a piano, and a window with curtains.

1 King Bed (Collection Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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Hotel Indigo Auckland by IHG

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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.6 out of 10, Exceptional, 306 reviews
The price is £101
includes taxes & fees
1 Nov - 2 Nov
Hotel Indigo Auckland by IHG
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About the area

Located in Auckland Central Business District, a neighbourhood in Auckland, SO/ Auckland is near a train station. Queens Wharf and Auckland Ferry Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mount Eden and Takapuna Beach. Travelling with kids? Make time for Auckland Zoo, or enjoy an event or a match at Spark Arena.
Map
67 Customs Street East, Auckland, CBD, 1010

What's nearby

  • A marina with boats, a bridge, and a city skyline in the background.
    Princes Wharf
    5 min walk - 0.3 miles
  • A historic building with a tall tower and a clock, surrounded by lush green trees.
    University of Auckland
    5 min walk - 0.3 miles
  • A city skyline with a prominent tower, various buildings, and a waterfront.
    Sky Tower
    9 min walk - 0.5 miles
  • A cityscape with a prominent tower, traffic lights, and buildings.
    SkyCity Casino
    9 min walk - 0.5 miles
  • Spark Arena
    10 min walk - 0.5 miles

Getting around

  • Waitematā Station
    2 min walk
  • The Strand Station
    15 min walk
  • Auckland (AKL-Auckland Intl.)
    30 min drive

Restaurants

  • King Made Noodles 金味德牛肉拉面
    2 min walk
  • Daily Bread — Britomart
    1 min walk
  • The White Lady
    1 min walk
  • Angus Steak House
    3 min walk
  • Ortolana
    2 min walk

About this property

SO/ Auckland

  • Luxury family-friendly hotel near Auckland Ferry Terminal
  • Located close to Princes Wharf and Sky Tower, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a Swedish massage at So/ Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Free in-room WiFi is available to all guests, along with a 24-hour health club and a 24-hour business centre.
  • Additional perks include:
    • An indoor pool
    • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
    • An electric car charging station, babysitting (surcharge) and luggage storage
    • Free newspapers, 5 meeting rooms and concierge services
  • Room features
  • All 130 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • Highchairs, baby baths and childcare services
    • Rainfall showers, separate baths/showers and hairdryers
    • 49-inch Smart TVs with streaming services and digital channels
    • Wardrobes/cupboards, recycling and fridges

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at SO/ Auckland on 15 Nov 2026 start from £144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of Auckland Ferry Terminal, University of Auckland and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Waitematā Station is only a 2-minute walk and The Strand Station is 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

SO/ Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 238 out of 348 reviews
Rating 8 - Good. 58 out of 348 reviews
Rating 6 - Okay. 32 out of 348 reviews
Rating 4 - Poor. 8 out of 348 reviews
Rating 2 - Terrible. 12 out of 348 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and great amenities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, staff were very helpful. Breakfast options were fantastic!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely room & helpful staff - nothing was a problem
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Was fine. Staff were helpful. Rooms were a bit tired, not well maintained. Was ok for the price.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was novel , some great shops nearby and the breakfast was excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms! Quiet and comfortable. The staff were very helpful and friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic central hotel close to all sights in Auckland CBD and to transport links.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the view were wonderful. The location of the hotel is ideal for enjoying shopping, fine dining and the Auckland waterfront. The indoor pool was a much appreciated amenity.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the S/O very much. The staff was most helpful, clean and well appointed rooms, excellent dining, nice rooftop bar with an excellent view. We really enjoyed our stay!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience overall fantastic. Location to Britomart area and other amenities is awesome. Staff so friendly. My room was awesome. Roof top bar great to sip a beverage and take in the views. Will be back.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Room was beautiful and staff where great
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Wonderful staff, great studio
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff took care of a problem immediately with the in room safe. The soaking tub was amazing!!!!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean, friendly staff, very boujee
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! They were able to arrange our early check in and room upgrade. We had a lovely soaking tub. The breakfast buffet has good quality food and a vast variety of foods and juices as well as a barista. The location is convenient to the port, shopping and local transportation.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
it was a great room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place in a great location! Staff was great.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
fantastic room
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful property with great staff, definitely staying here again!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and excellent staff
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, staff were so friendly and helpful definitely staying again
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff and the swimming pool
Stayed 1 night in Feb 2024