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SO/ Auckland

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Choose dates to view prices

Photo gallery for SO/ Auckland

2 bars/lounges, rooftop bar
Indoor pool
Exterior
Exterior
Daily buffet breakfast (NZD 49 per person)
Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a deep-tissue massage at So/ Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business centre and a sauna. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Parking available
The current price is £123
includes taxes & fees
28 Sept - 29 Sept

Room options

Check availability for these dates

Tonight

Sept 14 - Sept 15
Check availability for tonight Sept 14 - Sept 15

Tomorrow

Sept 15 - Sept 16
Check availability for tomorrow Sept 15 - Sept 16
Available filters for rooms
Showing 12 of 12 rooms

View all photos for 1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible) | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed (Collection Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed (Collection)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

1 bedroom, premium bedding, minibar, in-room safe

Twin Room, 2 Single Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 356 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 473 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio King

1 bedroom, premium bedding, minibar, in-room safe

Studio King

  • Sleeps 2

View all photos for Collection Twin

1 bedroom, premium bedding, minibar, in-room safe

Collection Twin

  • Sleeps 2

View all photos for LOFT SUITE, Club Signature Access, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

LOFT SUITE, Club Signature Access, 1 King Bed

  • Sleeps 2

View all photos for Collection

1 bedroom, premium bedding, minibar, in-room safe

Collection

  • Sleeps 2

View all photos for Collection Accessible, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Collection Accessible, 1 King Bed

  • Sleeps 2

View all photos for Atelier Suite

1 bedroom, premium bedding, minibar, in-room safe

Atelier Suite

  • Sleeps 2

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About the area

Located in Auckland Central Business District, a neighbourhood in Auckland, SO/ Auckland is near a train station. Queens Wharf and Auckland Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Queen Street Shopping District and Princes Wharf. Travelling with kids? Make time for Auckland Zoo, or enjoy an event or a match at Spark Arena.
Visit our Auckland travel guideOpens in a new window
Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.1 miles
  • Princes Wharf - 5 min walk - 0.3 miles
  • Auckland Ferry Terminal - 5 min walk - 0.3 miles
  • Sky Tower - 9 min walk - 0.5 miles
  • SkyCity Casino - 9 min walk - 0.5 miles

Getting around

  • Auckland Britomart Station - 2 min walk
  • Gaunt Street Tram Stop - 16 min walk
  • Auckland (AKL-Auckland Intl.) - 28 min drive

Restaurants

  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪The White Lady - ‬2 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Kingi - ‬1 min walk
  • ‪St Pierre's Sushi + Bento Bowl - ‬1 min walk

About this property

SO/ Auckland

Luxury eco-certified hotel near University of Auckland
Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a deep-tissue massage at So/ Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business centre and a sauna. Guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge) and massage treatment rooms
  • A front desk safe, multilingual staff and wedding services
Room features
All 130 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Highchairs, baby baths and childcare services
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, separate baths/showers and hairdryers
  • 49-inch Smart TVs with streaming services and digital channels
  • Wardrobes/cupboards, fridges and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Harbour Society
  • Hi So
  • Javalab
  • Mixo

Things to do

  • 24-hour health club
  • Full-service spa
  • Indoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Baby bath
  • High chair
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,382 square feet of conference space

Outdoors

  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 100.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Valet parking fee: NZD 65 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of 14 Sept 2025, prices found for a 1-night stay for 2 adults at SO/ Auckland on 28 Sept 2025 start from £122.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of University of Auckland, Auckland Ferry Terminal and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk and Gaunt Street Tram Stop is 16 minutes.

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