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I apologize that you had negative guest experience. We apologize and would like for you to give us another opportunity.
2/10 Terrible
Christopher
24 Mar 2024
Disliked: Staff & service
Made reservation through expedia. Showed up and was told there was no availability at 1230 after standing in line at the property for over an hour and a half. Hotel only had one employee working the front desk and they prioritized customers with Delta missed flight vouchers over customers with reservations.
Christopher
Response from Front desk on 28 Mar 2024
We apologize for the miscommunication with your stay. We apologize that you felt the passengers that arrived first were prioritized.
We apologize that your reservation was cancelled after midnight. The GSR attempted reach you and could not. I hope you can give us the opportunity to serve you again,
2/10 Terrible
John
Travelled with group
24 Mar 2024
Disliked: Amenities
Fire alarm beeped all night and the roof was dirty. Especially the bathroom and floors. I will never book through Expedia again nor make the mistake of staying at a motel 6 Thank
John
Stayed 1 night in Mar 2024
Response from Motel 6 Front Desk on 25 Mar 2024
Thank you for your review, we appreciate your business, Thank you for staying with us, we hope you will give us one more opportunity to serve you again. We apologize for the Fire Alarm.
Please upgrade you facility. I was given a room that had paint peeling off the wall! Water pressure in the shower was low and didn’t get hot. Throw those towels away and get some new ones. The have been used all they can be used. They feel and look like car wash rags. Hope this reaches the right people fast.
Travon
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 20 Mar 2024
Hi Travon, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6
2/10 Terrible
Antoine
8 Mar 2024
Antoine
Stayed 11 nights in Feb 2024
Response from Motel 6 Front Desk on 31 Mar 2024
We apologize that your stay didn't meet expectations. We apologize that we were not made aware of any issues which didn't give us a chance to make things right.
Response from Brand Experience Team on 12 Mar 2024
Hi Devin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
10/10 Excellent
Lopez
2 Mar 2024
Lopez
Stayed 1 night in Mar 2024
Response from Motel 6 Front Desk on 25 Mar 2024
Thank you for your stay,
2/10 Terrible
Madan
1 Mar 2024
Disliked: Cleanliness
Room smelled cigarette even though we had a non-smoking room. The oder was pretty intense. Towels were dirty and very thin.
Madan
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Madan,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
4/10 Poor
Keshia x
28 Feb 2024
Keshia x
Stayed 2 nights in Feb 2024
Response from Motel 6 Front Desk on 25 Mar 2024
Thank you for staying with us, we hope you will give us one more opportunity to serve you again.
It was barely in any condition to sleep in; there were holes in the walls, insect poison powder around the restroom, rusted microwaves, mildew smells, hair braids under the bed, the list goes on. I’ve stayed in a ton of hotels and this one takes the cake (not in a good way though). Normally i love Motel 6 so this was just a sudden surprise to me given the state the rooms were in
Brandon
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
Response from Brand Experience Team on 27 Feb 2024
Hi Star,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
10/10 Excellent
Nyia
16 Feb 2024
A good stay
Nyia
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Nyia,Thank you for the perfect rating!Lilith#Team6
Response from Brand Experience Team on 27 Feb 2024
Hi Kathleen,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
2/10 Terrible
Steven
Business traveller
30 Jan 2024
Disliked: Staff & service
Room was good, but the first shift desk clerk was terrible. She told my mother that she was sick of transferring her calls to my room. I was in an emergency situation and then I had to deal with attitude on top of everything else.
Steven
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Steven,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
6/10 Okay
Ashlee
27 Jan 2024
It was a dece stay my last night there and a pop busted in the hotel and the alarm went off and firemen had to check on the building no one had to evacuate but that was a first for me to witness at an hotel.
Moved to 2 rooms because the smoke alarm in the first room was chirping every 60 seconds. The smell of marijuana was strong in the lobby. The front desk clerks were not very welcoming.
David
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi David,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
Response from Brand Experience Team on 30 Jan 2024
Hi Timothy,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6