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Reviews of Nobile Suites Excelsior Asuncion

3 out of 5
Nobile Suites Excelsior Asuncion
Chile 980 And Manduvira St, Asunción

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 146 reviews" "
Rating 8 - Good. 58 out of 146 reviews" "
Rating 6 - Okay. 13 out of 146 reviews" "
Rating 4 - Poor. 5 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Harry, El Sobrante

Stayed 3 nights in Mar 2024
Response from Emilio on 4 May 2024
Harry, muchas gracias por calificar nuestros servicios. Es muy importante para nosotros. Lo esperamos muy pronto de vuelta.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the place but Saturday night,,,,middle of the night……heard noise coming from the discothequebeside…terrible…however, they gave me another room to finish the night….that was nice
Stayed 3 nights in Mar 2024
Response from Supervisor de Recepción on 25 Mar 2024
Dear Mr Marcel, thank you very much for sharing your opinion with us. We regret what happened and we take note of the fact, we will contact the owners of the nightclub in order to prevent this from happening again. We are glad that by changing rooms you were able to rest.We hope to see you again very soonSincerely, Reception Supervisor

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived very early and was still able to get a room. The breakfast was the best I've ever had at a hotel. Our room was clean, comfortable and a/c was cool. The bar was a nice dpot for a few beers. Swimming pool was clan and refreshing. Great bargain for the price.Entire staff was outstanding
Stayed 4 nights in Nov 2023
Response from Gerencia comercial on 20 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Nov 2023
Response from Gerencia comercial on 10 Nov 2023
Estimada Pamela. Gracias por tomarse el tiempo en compartir su puntaje con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.

10/10 Excellent

Froilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tower one had two elevators and only one was working. The internet signal is bad.
Stayed 5 nights in Oct 2023
Response from Gerencia comercial on 19 Oct 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.Sincerely,

8/10 Good

Araceli, Costa Mesa

Stayed 2 nights in Sep 2023
Response from Gerencia comercial on 28 Oct 2023
Estimada Araceli. Gracias por tomarse el tiempo en compartir su puntaje con nosotros. Esperamos poder pronto tener el placer de tenerla de vuelta en nuestro hotel.

8/10 Good

Rene Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerencia comercial on 7 Sept 2023
Estimado Rene. Gracias por tomarse el tiempo en compartir su puntaje con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my 4th or 5th time at the Excelsior, so obviously I am happy with the cost/when you get. Older hotel, a bit past its prime, but very nice staff, very good breakfast, always enjoy coming back. Plan on coming back.
Stayed 5 nights in May 2023
Response from Gerencia comercial on 24 May 2023
Thank you very much for the preference of always. We hope to always receive you at the hotel.

10/10 Excellent

Seok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the workers was very friendly. Always greeting people with smiles. Only think I would recommend is remodel the bathroom?
Stayed 1 night in Apr 2023
Response from Gerencia comercial on 19 Apr 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Ruben

Liked: Staff & service, amenities
Response from Gerencia comercial on 8 Mar 2023
Sr. Ruben,Muchas gracias por tomarse el tiempo en puntuarnos. Esperamos poder recibirlo nuevamente por el hotel.Atentamente

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have previously stayed and extended my stay several times at the Excelsior, I definitely recommend the place and will come back. The new management is doing a great job improved the place, nicer breakfast buffet, little chocolate at night, wine, etc. But I urge them to be more careful on the checkout… at 08.45 I told them I was checking out, went to have breakfast then at 09.30 take a Uber (which was Bolt) to the airport. The management was very kind to call them - therefore once gone (50 minutes after I checked out) they ask the driver to come back because “I owe them money”… Obviously, this was an error, and they apologized, but it took quite some time. Good thing I had plenty of time for my flight. So again, recommend the hotel, will definitely come back - but PLEASE be more organized.
Response from General Manager on 5 Jan 2023
Dear Mr Uster, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I've to apologize for the incident you've had at checkout time. We're working hard to improve our associate's skills and guest services. I hope you find this changes during your next stay. Sincerely, Emilio Yegros General Manager NSEA

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have previously stayed and extended my stay several times at the Excelsior, I definitely recommend the place and will come back. The new management is doing a great job improved the place, nicer breakfast buffet, little chocolate at night, wine, etc. But I urge them to be more careful on the checkout… at 08.45 I told them I was checking out, went to have breakfast then at 09.30 take a Uber (which was Bolt) to the airport. The management was very kind to call them - therefore once gone (50 minutes after I checked out) they ask the driver to come back because “I owe them money”… Obviously, this was an error, and they apologized, but it took quite some time. Good thing I had plenty of time for my flight. So again, recommend the hotel, will definitely come back - but PLEASE be more organized.
Stayed 4 nights in Dec 2022
Response from General Manager on 5 Jan 2023
Dear Mr Uster, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I've to apologize for the incident you've had at checkout time. We're working hard to improve our associate's skills and guest services. I hope you find this changes during your next stay. Sincerely, Emilio Yegros General Manager NSEA

8/10 Good

Maribel, Dover

Travelled with group
Liked: Cleanliness, staff & service, amenities
Breakfast excellent. Parking excellent Costumer service excellent. Hotel is beautiful but needs improvements and updates with carpets, bathroom and elevator.
Stayed 2 nights in Nov 2022
Response from Reservas on 26 Nov 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Fredy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front end desk Anna súper help full, she went above and beyond to do anything need to be done for us. The other coworker not to much willing to help. But everything went ok, breakfast really good… hotel Litle old,,it can be upgraded and go back to 5 start hotel .
Stayed 1 night in Sep 2022
Response from La Gerencia on 5 Sept 2022
Dear Fredy, thank you for your comments. We look forward to receive you here soon.Regards!

10/10 Excellent

Heather Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was large and located in a good location, which was easy walking distance from many attractions (usually about 15 min or less walking).
Stayed 4 nights in Jul 2022
Response from Commercial Manager on 22 Aug 2022
Thank you for taking a few minuts to leave us your comments, we are sure that it would be very useful for other guests.Best regards!

8/10 Good

Sesharao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Comfortably large room with traditional decor. Condition a little worn out. Close to some of the attractions.
Stayed 2 nights in Dec 2021

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like it so much I extended my stay
Stayed 7 nights in Nov 2021
Response from Luis Ricardo on 13 Dec 2021
We are very happy that you have enjoyed your stay with us.

6/10 Okay

CARLOS

Stayed 2 nights in Jul 2021

8/10 Good

Alro, Edmonto, AB, canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location close to historical centrer city, easy to travel
Stayed 5 nights in Nov 2019
Response from Ines de Prieto / Dpto de Reservas on 3 Dec 2019
Thanks for your appreciation

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Need a little makeover. To old but realy nice structure and excellent attention
Stayed 1 night in Nov 2019
Response from Ines de Prieto / Dpto de Reservas on 7 Nov 2019
Thank for your comment. Its very important for us!

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken nightstand clock they refused to replace. The restaurant serves meat that tastes like horse meat. Window frames with rust. Window view of a wall.
Stayed 4 nights in Mar 2019
Response from Ines de Prieto / Dpto de Reservas on 1 Apr 2019
We sorry that your stay was not the best. Thanks for your comments.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Ines de Prieto / Dpto de Reservas on 1 Apr 2019
Thank you for your appreciation

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to spend weekend.
i wanted a hotel which was central, so i could visit local shops and supermarket and this was perfect with a shopping mall opposite. I wanted a hotel with enough space to be able to sit around a pool or at a bar, or in the lounge, or ever just lay around a LARGE bedroom. This hotel had it all and was very reasonably priced !
Stayed 3 nights in Feb 2019
Response from Ines de Prieto / Dpto de Reservas on 18 Feb 2019
Thanks for your appreciations! we are happy that your stay was pleasant in the hotel.-

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay in Asuncion
It was a really good hotel, I would stay there again. Staff were helpful and friendly.
Stayed 2 nights in Nov 2018
Response from Ines de Prieto / Dpto de Reservas on 10 Dec 2018
Thans for your appreciation! its very important for us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand, older hotel that is centrally located.
This is one of those classic, older and elegant hotels with a huge lobby. The service was great and the room was very nice. The area around the hotel leaves something to be desired, but it's located right next to a small mall and within walking distance from the main attractions of the city. I can't comment on the restaurant as I did not get a change to try it.
Stayed 1 night in Jul 2018
Response from Ines de Prieto / Dpto de Reservas on 31 Jul 2018
Thanks for your appreciation, its very important for us!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place. I have stayed there many times and everybody is great. They always tease me about guarani (the paraguay language)
Stayed 19 nights in May 2018
Response from Ines de Prieto / Dpto de Reservas on 25 Jun 2018
Thanks for your appreciation, its very important for us!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High recommendation
I really love the place...nice pool, very friendly staff. I was taking a private course in Guarani (local paraguayan language), and all the staff had fun trying to teach me. Very difficult language, so lots of fun
Stayed 12 nights in Nov 2017
Thank you for your appreciation. We are glad you enjoyed your stay at the hotel and learned our beloved Guarani language

4/10 Poor

A, Miami, Florida, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing experience.
I have stayed in this hotel 8 years ago. It was great, however, this time we stayed from June 5th to June 17th. and was very disappointing. Carpets in the rooms are old, bed mattresses are terrible, we were staying in room #404 and all of the sudden there was no water in the bath, and then a huge leak in the bathroom ceiling inundating the room and hallways. They moved us to #904, room was unacceptable, then to #504, room was unacceptable, then to #804, room was unacceptable, and then #910. Breakfast the same every day, no variation. Hotel taxis charges you 3 times any regular taxi at the corner. Example: A seven blocks trip they charge 30,000 guaranties, the taxi at the corner charge 10,000 guaranties. This hotel has a good location, but mostly empty. If you bring someone to the breakfast area and he only drinks a cup of coffee they still charge you 55,000 guaranties ($11.00 dollars) for the full breakfast buffet. Good luck if you go there!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy Choice in the Old City Center
Splendid looking hotel Excellent buffet breakfast selection Wifi in room intermittent at best A major reason for selecting the hotel was that the hotel description stated a FREE AIRPORT SHUTTLE --- Hotels.com says FREE airport shuttle - NOT TRUE - airport shuttle cost was $30 each way.

8/10 Good

Daniel, Miami

Liked: Cleanliness
Trip business
Located in a strategic place if you have meetings and want to browse the city.

10/10 Excellent

GlasgowJohn, Buenos Aires / Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back at the Excelsior
I first stayed here 30 years ago . At that time it was the only 5 star in town. Now it has a bit of competition . For first time visitors make sure you want to be downtown - ask your associates in Paraguay where they are, and book accordingly. I wanted to be in the old part of town and although I ahvent stayed here for about 8 years , iwas pleased with the choice. the staff were as always excellent . The breakfast buffet was substantial and a great start to the day . I also had dinner in the Italian restaurant and thought it was great value. Thw wifi has al,so improved since the last time I stayed . All in all a great stay and great value.

10/10 Excellent

eloy, florida, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice. great value .....
Old hotel, prerty nice Food is amazing even free breakfast is delicious .. neighborhood is not nice , but is safe. Mall in front of the hotel. highly recommended .... nice sweet people Pretty good deal for the money .. You cant fail with this hotel ....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent. But they didn't wake me up in the morning.

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un estilo clásico muy bien conservado!!!
Stayed 1 night in Apr 2024
Response from Emilio on 15 Apr 2024
Raul, gracias por calificar nuestros servicios. Es muy importante para nosotros. Estamos muy contentos que haya tenido una experiencia memorable. Lo esperamos de vuelta muy pronto.

8/10 Good

Stephan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Gutes und reichhaltiges Frühstück. Das Personal ist überall sehr freundlich und hilfsbereit.
Stayed 4 nights in Feb 2024
Response from Emilio on 26 Feb 2024
Estimado Stephan, muchas gracias por los comentarios. Son muy importantes para nosotros. Nos pone muy contento, que haya disfrutado su estadía. Lo esperamos muy pronto de vuelta.

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen precio, relativamente buena ubicación en el centro. El desayuno estuvo impecable, así como también la atención de los funcionarios. También disfrutamos mucho la piscina. Solo el gym necesita una actualización.
Stayed 1 night in Feb 2024
Response from Emilio on 12 Feb 2024
Walter, muchas gracias por la calificación y los comentarios. Son muy importantes para nosotros.Nos alegra que haya podido pasar una experiencia agradable con nosotros. En cuanto al Gym, está contemplado en un plan de mejoras.Lo esperamos muy pronto de vuelta.

10/10 Excellent

Lucy

Travelled with family
Muy limpio y tranquilo
Stayed 2 nights in Feb 2024
Response from Emilio on 8 Feb 2024
Lucy, muchas gracias por la calificación y los comentarios. Son muy importantes para nosotros. Nos complace que haya disfrutado su estadía. La esperamos muy pronto de vuelta

4/10 Poor

JOAO

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ruim
Hotel já teve o seu glamour, agora precisa de revitalização, necessário retirar ou trocar carpetes do quarto, vazamentos na teto do banheiro, válvula sanitária com problemas, frigobar vazando, limpeza horrível, café da manhã ruim, falta qualidade no que oferecem, serviço de quarto péssimo, restaurante deixa a desejar, ponto positivo, funcionários educados e atenciosos.
Stayed 3 nights in Feb 2024
Response from Emilio on 8 Feb 2024
Joao, gracias por los comentarios. Son muy importantes para nosotros. Lamentamos que no haya tenido una buena experiencia en nuestras instalaciones. Estamos en un momento de renovación de varios de los puntos citados. Esperamos tenerlos listos para su próxima llegada.

6/10 Okay

GRAZIOLI, Blandas

Stayed 3 nights in Dec 2023
Response from Emilio on 27 Dec 2023
Muchas gracias por calificar nuestros servicios. Es muy importante para nosotros. Lo esperamos muy pronto de vuelta.

10/10 Excellent

BRUNO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Emilio on 26 Dec 2023
Bruno, muchas gracias por calificar nuestros servicios. Es muy importante para nosotros. Te esperamos muy pronto de vuelta.

8/10 Good

RONNIE

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Emilio on 21 Dec 2023
Ronnie, muchas gracias por la calificación. Es muy importante para nosotros. Lo esperamos muy pronto de vuelta.

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusto mucho las instalaciones
Stayed 2 nights in Dec 2023
Response from Emilio on 16 Dec 2023
Fernando, muchas gracias por calificar nuestros servicios. Te esperamos muy pronto de vuelta.

10/10 Excellent

Nelly Teresita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muito estratégico, a recepção muito bom, os quartos amplos, café da manhã incrível...podían cuidar un pouco mais da manutenção dos quartos.
Stayed 1 night in Dec 2023
Response from Emilio on 12 Dec 2023
Muito obrigada Nelly pelos comentarios. É muito importante para nós. Temos um projeto de melhoramento dos quartos para este ano que comenca. Esperamos seu retorno sempre.

8/10 Good

mankyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 좋습니다..
Stayed 4 nights in Dec 2023
Response from Emilio on 11 Dec 2023
Muchas gracias por calificar nuestros. Es muy importante para nosotros. Esperamos su visita, muy pronto de vuelta.

8/10 Good

Thomas

Liked: Staff & service
- gute Lage - gutes Frühstück - tolle Lobby - altes Badezimmer das Müffelt - Preis/Leistung stimmt
Stayed 3 nights in Nov 2023
Response from Gerencia comercial on 27 Nov 2023
Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gerencia comercial on 17 Nov 2023
Muchas Gracias por su puntaje positivo de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.

10/10 Excellent

Adriane

Stayed 1 night in Nov 2023
Response from Supervisor de Recepción on 17 Nov 2023
Estimada Sra Adriana, agradecemos sinceramente por tomarse el tiempo para calificar nuestros servicios.Será un placer recibirla nuevamente!

10/10 Excellent

Félix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 5 nights in Nov 2023
Response from Supervisor de Recepción on 15 Nov 2023
Estimado Sr Felix, muchas gracias por dedicar el tiempo para calificar nuestros servicios! Esperamos recibirlo de nuevo muy pronto.

10/10 Excellent

Dayana Constanza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Supervisor de Recepción on 15 Nov 2023
Estimada Sra Dayana, muchas gracias por la optima calificación. Estamos encantados que haya disfrutado su estadía en nuestra unidad!!Esperamos recibirla de nuevo muy pronto.

6/10 Okay

Jose, David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Desayuno buffet excelente, personal de hotel ameno y diligente, infraestructura necesita remodelación, proceso de admisión demora mucho.
Stayed 5 nights in Oct 2023
Response from Gerencia comercial on 28 Oct 2023
Buenas, estimado Sr. Jose. Gracias por tomarse el tiempo en compartir su comentario con nosotros, tomamos nota sobre lo indicado, y tenga por seguro que estamos trabajando en ella. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.