"We had a wonderful room, the lady who checked us in was extremely kind. We enjoyed having the concierge downstairs who took our suitcases and allowed us to roam around London until our room was ready. The restaurants were OK. The service was terrible at the steakhouse, but much better at the sushi restaurant.
The location of this hotel was perfect. We were close to Big Bend, the tower of London, right off Westminster Bridge. Absolutely loved this place.
You do need to make a reservation to use the pool, which is understandable but not very customary where we're from but easy enough to do. The little sauna is great, and we loved the new gym. The spa was closed while we were there, but hopefully it will be open the next time we visit, maybe in a year.
Our room was very clean, almost surprisingly so. We were very grateful everything worked, as far as water, faucets, and lights (we've had problems everywhere we've travelled and thankfully there weren't any issues here.
We loved the liveliness of the lobby w a zillion conference attendees.
There were also a convenient amount of elevators so we never had to wait very long for one.
We can't recommend this hotel enough. We were so grateful to find you guys.
Thanks so much for having us.
P.s. The view from the sushi restaurant was wonderful. 🇬🇧"
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