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"We were late getting to Darcy’s after arriving on a late flight into Sydney. Andrew responded to our call to let us know how to get in and was very helpful. Great location, near cafes and restaurants. Room was large with kettle, cups etc. milk pods in the fridge but no tea or coffee. Unfortunately, we were woken up at 5:00am with a group of people talking very loudly right outside our room and doors banging. This went on for about half a hour when I then went out to see what was going on. Bed was large ( 2 singles pushed together) but not very comfortable, quite hard. Ok as a one night stop. "

"Yes"

"Ideal stay for the International airport as it is a"

"The room was only cleaned once during my 4 day stay, minimum amount done, bed wasn't made, the only thing that was done was clean towels every day."

"got what we paid for"

"Low tier accommodation. The room was old, worn, and didn't smell great. Cockroaches found in the bathroom and kitchenette. On the plus side, the location is good and it was cheap. "

"POSITIVES: *Front Desk Jason and the manager’s attitude upon check-in: They were very considerate and helpful. Jason in particular was very apologetic when I had to clean and sweep up all the dirt, lint and hair in the room. See further info below. *Funky ceiling and bed frame ambient lighting that could change colour. *Modern appointments generally *Crisp, clean sheets & towels NEGATIVES: *When I checked-in & saw the room it was extremely dirty. Floors had wads & wads of hair, debris, lint, dirt. Called Jason to come by w/ a vac & he said they didn’t have one!! So, Jason came up w/ a small pan & brush!! Astonishing!! He proceeded to sweep up all the hair & dirt but clearly had never done this before, so I asked to have the pan & brush & I proceeded to go down on my haunches & sweep up all this disgusting hair and dirt at 10:30pm! Exactly what I had to do at another property recently! This is hospitality! Cleanliness is paramount people!! *This room hadn’t been cleaned for a very long time. When Jason left, I continued the process with tissues, it was never-ending, disgusting. *Had to deal w/ a cockroach in the middle of the night as well near the bed! *There were strange particles—looked like dried-up food particles—in the crevice between the wall / bed head!! Vile!! *Stale cigarette smell was exacerbated when the aircon was turned on. *Nil bug screen on window. *The window outlook was like a prison vestibule. *Patio furniture in the room! *Shower alternator didn't work."

"yes"

"I am very disappointed with my experience at this property. Upon check-in, I was informed that I had to pay a certain amount deposit in order to receive the lockbox code. It was unexpected and was not communicated prior to the check-in, I felt so uncomfortable at the time. The cleanliness of the property was also below expectations, although I chose not to make an issue of it at the time. However, upon check-out, I was advised that only partial amount would be refunded, with the remaining allegedly charged for an “upgrade.” This is extremely concerning, as I never requested or agreed to any upgrade. It is unclear what this charge relates to. Overall, this whole experience made me feel very disappointed and uncomfortable. "