Good points: staff were friendly and helpful, breakfast was good, very good location (next to the station and the town centre).
Bad points: When I arrived, the mattress needed replacing, there were a couple of large dead bugs stuck to the wall above my bed which housekeeping did not clean, and the air conditioning in my room made a loud clicking noise which meant that I couldn't sleep.
The hotel changed my mattress, cleaned the bugs (once I asked them to), and gave me earplugs for the noise (which didn't make a big difference). The staff tried to help me, but it was quite frustrating to have all of these problems in the first place.
In particular, the housekeeping staff needs to do a more thorough job, as I did not find the rooms very clean.
This was definitely not good enough to be a 4 star hotel, and overall was quite stressful considering all the problems.
Nonetheless it wasn't an awful experience, and as mentioned above, the staff did try their best to help.