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Reviews of Pasefika Inn

2.5 out of 5
Pasefika Inn
Matautu Street, Apia

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 79 reviews" "
Rating 8 - Good. 23 out of 79 reviews" "
Rating 6 - Okay. 21 out of 79 reviews" "
Rating 4 - Poor. 13 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

6.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

VAIOLA, AUCK NZ

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was really handy, environment was unique and was able to meet with the owner of the property. There is no TV or Radio in the rooms
Stayed 4 nights in Sep 2019
Response from Staff and Management on 3 Oct 2019
Thank you Vaiola for staying with us and taking the time to send in your review. We hope to see you again when you are back here in Samoa for a visit. Faafetai lava.

10/10 Excellent

Ianise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very comfortable and staff on point!
Stayed 3 nights in Aug 2019
Response from Staff & Management of Pasefika Inn 🌺 on 25 Aug 2019
Thank you for staying with us Ianise. We hope to see you again next time you are back here in Samoa. Faafetai lava.

10/10 Excellent

J m o

Liked: Staff & service, property conditions & facilities, room comfort
Love samoa
Excellent service provided, great breakfast, rooms are pretty standard but it’s clean and tidy.. The staff were amazing and assisted us on our stay and supportive during our tatau thank you once again
Stayed 19 nights in Apr 2019
Response from Pasefika Inn Staff on 7 May 2019
Thank you for staying with us and taking time to give us your positive review. You both look awesome with your tatau and malu. Have a good week and God Bless. From the Pasefika Inn Staff.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Pasefika Inn Staff on 30 Apr 2019
Thank you for staying with us and thank you for taking the time out to give us a Review.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty room and facilities the pool etc outside was nice but the tiles were sharp and kids cut themselves a lot. Staff friendly, poor breakfast
Stayed 2 nights in Apr 2019
Response from Pasefika Inn Staff on 26 Apr 2019
Thank you for your review.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Noy up to internation level. Should provide tea & coffee in the room at least.
Stayed 3 nights in Jan 2019
Response from Pasefika Inn Staff on 3 Feb 2019
Thank you for your review.

10/10 Excellent

Anthony Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good old fashion Samoa comfort.
I enjoyed the Pasefika Inn, the staff were extremely helpful and polite. I guess it was off season or rainy season, so not many residents. I hope many guests will choose Pasefika.
Stayed 2 nights in Oct 2018
Response from Pasefika Inn Staff on 24 Oct 2018
Thank you very much Anthony for your review. Trust you enjoyed your time in Samoa. We look forward to seeing you again when you come back to our shores. Fa'afetai.

6/10 Okay

Lyndsey, Canada

Liked: Staff & service
Good location-
Within walking distance of all you need in Apia. Pool and outdoor area were lovely. Rooms were outdated and dark, but were expected. Has A/C. Staff were very friendly. Breakfast was great!
Stayed 1 night in Sep 2018
Response from Pasefika Inn Staff on 9 Oct 2018
Thank you Lindsey for your review and thank you for staying with us.

10/10 Excellent

Ronnie, Syney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff and Exceptional service.
The Pasefika is very handy, Its location is ideal as it is close to the main city, some very good eateries/restaurants and also shops. I had 3 teenage kids with me on the trip and they loved their stay because of the staff and the venue.
Stayed 8 nights in Sep 2018
Response from Pasefika Inn Staff on 30 Sept 2018
Thank you very much Ronnie and family. It was pleasure hosting you and your children. We hope to see you soon. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Pasefika Inn Staff on 28 Aug 2018
Thank you for your review.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel is in great location. Breakfast is excellent. Room quality is ok. Staff are polite and helpful, and changed room to suit me upon check in. Good for 1-2 night stay.
Stayed 2 nights in Aug 2018
Response from Staff Pasefika Inn on 27 Aug 2018
Thank you for staying with us.

4/10 Poor

Brent

Old and rundown
Rooms are dirty and old with ants. The only redeeming features are the pool and staff
Stayed 3 nights in Aug 2018
Response from Staff Pasefika Inn on 26 Aug 2018
Thank you for your review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures on website need to be updated, room are very dated. Dark throughout hallway also floors are very dusty.
Stayed 5 nights in Jun 2018
Response from Pasefika Inn Staff on 22 Jul 2018
Thank you for your review.

6/10 Okay

Moses, New Zealand

Liked: Cleanliness, staff & service
Staff are very friendly enjoy their companion. We love the lady that served our breakfast and does the service for our room. She's the best and humble
Stayed 5 nights in May 2018
Response from Pasefika Inn Staff on 6 Jun 2018
Fa'afetai Moses for your review. We appreciate you making time to let us know. We will definitely let Melania know about this. Thank you for staying with us.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Taumafai
Could’ve been cleaner the floor was dirty when I flushed the toilet the water came out, the bathroom door couldn’t slid it close it was Jammed..
Stayed 1 night in Jun 2018
Response from Pasefika Inn Staff on 5 Jun 2018
Faafetai lava for your review. We will look into this.

8/10 Good

Vaituliao, QUeensland Australia

Liked: Staff & service, room comfort
Staff is very friendly and helpful. Its a bit like back packing but more comfortable. If you are looking to save $$ for shopping and rental cars then this is the place to be. We enjoyed that there was a takeaway 2 doors down, Mini supermarket next door and car hire 2 doors over. Awesome aircon!!
Stayed 4 nights in May 2018
Response from Staff of Pasefika Inn on 24 May 2018
Thank you for your beautiful review. We hope to see you again when you come back to Apia.

10/10 Excellent

Fuatino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Pasefika Inn Staff on 16 Jan 2018
Faafetai lava for your review. We hope to see you again when you visit our friendly shores.

10/10 Excellent

Tuifuisaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Samoa boy.
Our stay at this hotel was fabulous. The staff was very nice and wonderful even the owners (the very nice Lady )took the time to sit with us at breakfast to talk about Samoa and its tradition. To us that was an honor.We spent 5 nights here and it was worth every penny.
Stayed 7 nights in Dec 2017
Response from Pasefika Inn Staff on 10 Jan 2018
Thank you Tuifuisaa for your review :). We are very happy you enjoyed your stay with us. We look forward to seeing you again next time you visit our shores. All the best for 2018.

10/10 Excellent

Valerie , Auckland, NZ

Liked: Staff & service
Friendly and helpful staff, close to all amenities
My husband and I stayed for 3 nights. Location is great - there's a shop just outside the inn, an ice cream and food bar just next door that's open late, an atm there as well, a taxi stand and laundry right across the road, and great restaurants like Paddles just around the corner that you can walk to. The room size is adequate with a double bed and single. As it is a very old building, it shows in the room layout and decor. It needs a lot of work and maybe an upgrade would make it a little more appealing to the eye. However, it is comfortable and for the price you pay it is great value, so not much more to complain about there!! The staff there are the best I have encountered in Samoa!!!! They are almost like family by the time you leave. They make sure your stay is comfortable and are continuously asking if everything is OK with your stay. Both my husband and I would look forward to breakfast every morning as the staff serving you make it that much more enjoyable. A simple brekkie of Koko alaisa, toast, pawpaw, coconut, yellow buns and a hot cuppa are just what you need to start the day. On our last night our air conditioning started to play up and being 6 months pregnant I could not handle the heat. The lovely staff moved us to another vacant room right away! Overall we both experienced superior service for a budget hotel. The 5 star rating is for its friendly staff, location and value for money. We definitely enjoyed our stay and wouldn't mind coming back.
Stayed 3 nights in Jan 2018
Response from Pasefika Inn Staff on 6 Jan 2018
Thank you Valerie for staying with us. We look forward in seeing you back again soon. Our staff definitely appreciate you sharing your review. All the best for 2018.

10/10 Excellent

Winnie Foua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff are friendly, private pool area away from public view. breakfast served on time , yummie koko laisa and fresh fruits, bananas, pawpaw,coconut. enjoyed our stay at Pasefika Inn, would book again in the near future. close to town, cafe,restaurants. no hassles with bookings
Stayed 9 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for families!
Perfect Location. Our room was Dirty, Floor wasnt swept and had a few roaches in bathroom. 2 Adults, 3 children and they gave us 1 toilet roll. No towels supplied until I asked the third time. Loud crowd outside our windows party up until late. We booked for 4 nights but due to condition etc we checked out ater 1 night and went to a cleaner hotel as I have an infant son who is crawling.. Only recommend to couples but not families with young toddlers.
Stayed 4 nights in Jul 2017

6/10 Okay

Mrs. Graeme, Ottoville, American Samoa

Liked: Staff & service
Disliked: Room comfort
Good price for an overnight stay.
Stayed here overnight as we were traveling from New Zealand to American Samoa. We were in room 6. The bathroom door did open fully and that is because the toilet was right behind the door. Think it had been hit a few times as whole toilet moved. Could not turn the hot tap on in the hand basin Faucet seemed to be stuck. Looked like toilet paper had been thrown up onto the shelf above the toilet. The double bed had been made using twin size sheets (just lucky that there was only one person in that bed or it would have been a fight for bedding). No remote for the AC and so the room got quite cold overnight. The staff were very friendly and welcoming.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is great. In the city. No room service. No new towels or sheets. Aircon was not so great and loud. Asked for a shuttle and told it would have a sign saying pasefika inn but it didnt. My wife and I will not be staying here again
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to all town amenities
Friendly staff Had worst room so noisey all night Facilities rather basic nice pool area
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its the staff that makes it worthwhile
Thank you Marie and the team for such great service. Always with a smile and always welcoming. Will definately see you next time. Keep up the great work.
Stayed 1 night in Jun 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Caring Staff
DRMelo Loved this place. The staff here was SO KIND & helpful. I ended up catching some kind of cold, but the staff helped me a lot & directed me to the correct assistance to get better. I enjoyed my time here, its unfortunate I didnt get to experience more of Samoa cus I was sick, lol. Oh well, at least I know the staff here were very helpful & loving. I also felt very safe here.
Stayed 6 nights in May 2017

8/10 Good

Tamas, Wellington

Liked: Staff & service, property conditions & facilities, room comfort
Good location close to Apia city. The staff is really nice and helpful. Had some issues with paying by card.

6/10 Okay

Uelese

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated Hotel
The hotel is very dated, the rooms were definitely more older then the photos we saw online.Overall hotel needs a renovation and upgrade.Prime location just the condition of the hotel needs a big improvement.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but uncomfortable rooms
Good location, swimming pool good, but single beds were bad just a thin mattress on hard wood slats. No tea or coffee making available in the room, felt quite dirty. Breakfast good but parking a bit of a squeeze. Shops are in close proximity and ATM money machine right next door.

4/10 Poor

Pepe

Disliked: Cleanliness, property conditions & facilities, room comfort
definitely....NO FRILLS
Check-in ok. Staff friendly, but hotel very run-down and rooms were dirty. Fridge didn't work, hot water took ages and no pressure. Not even close to the photos on the website.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good services of staffs

10/10 Excellent

Verified traveller

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ambrose

Liked: Staff & service, property conditions & facilities, room comfort
Weekend Getaway
For the value, it was a great place to stop and go. Beds were comfy, there was hot water and light breakfast serving only coffee for breakfast. For non- coffee drinkers there was no other option unless you bring your own desired drink. For us that just needed a place to rest, shower and move on to the next adventure, it worked out great.

6/10 Okay

Martin, Brisbane

Liked: Staff & service
Backpacker feel, good for one night stays.
Older hotel, has a feel like a cheaper backpacker place. Good enough for one night stay relatively near the airport (still 40 minutes drive), but I would not stay for longer, there are nicer places available on the island.

8/10 Good

Bowie, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent cheap hotel close to town
Beautiful affordable hotel. Lovely staff. Breakfast included, walk into town, taxi stand and laundry across the street. Supermarket/bakery next door. beautiful pool and fale in the back all for a very affordable price.

8/10 Good

David, Whangarei, NZ

Liked: Staff & service, property conditions & facilities, room comfort
Great option in Apia
Great comfortable rooms, with friendly and helpful staff. Nice pool.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
You get what you pay for
Overall a budget hotel with matching facilities, service and comforts. Run down but location is ok - especially close to nightlife (don't worry you can't hear it). Staff were a mixture. Some totally into it, customer oriented and willing to help. Others were quite rude (stressed). One was both (the tempest). Rooms are all upstairs with no elevator so not great for disabled access. I would only recommend to travellers who don't mind roughing it a bit (it's not a slum or anything).
Thank you for taking the time out for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Could have been better
Mosquitos and Sandflies love eating me, so although the Air conditioning worked well, the window netting had a few holes and the a glass slat was missing. I got eatten a lot.The Staff were fantastic. The WiFi I paid for did not work.

8/10 Good

Jason, Canada

Liked: Cleanliness, staff & service, room comfort
Great budget choice in Apia
Great hotel in a good central location. Clean and simple rooms, friendly staff, nice pool.

6/10 Okay

Jan, New Zealand

Liked: Staff & service
Close to the marina and shop right next door
I travellled alone, the hotel was very basic, cool on a hot day, close to everything, great base, quick taxis, shop next door that exchanges money into tala, water was cold in showers in the morning but warm at night....lovely kitchen staff and receptionists.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Pasefika Inn
My stay at the Pasefika Inn was a good stay the hotel was in a great location because it was close to the local shops and town it was also convenient because it was close to friend's and family! The only disappointing things about staying at the Pasefika Inn was that the staff weren't over friendly and when we booked in the lady that took us to our room started to gossip about other staff! And all our taps in our bathroom sink where both broken so we couldn't use it! Also our air conditioner was broken and would always stay on max and 21 derrges because there was no remote control to change the temperature of the room!
Response from Pasefika Inn Staff on 12 Jul 2016
Thank you for your review. We are sorry you went through this. It is our intention to make our guests stay as comfortable as we could. We will work on what you have mentioned. Thank you for your time and comments.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Pasefika Inn Staff on 12 Jul 2016
We are glad you were happy with some of the services but we apologize for what you experienced when you were staying with us. We will work to make our service and rooms better. Faafetai lava.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Pasefika Inn Staff on 3 Jul 2016
Thank you for your review..

6/10 Okay

Maria, New Zealand

Liked: Staff & service
Friendly, safe & great for families
If you are arriving to the Inn at night time, the gate will be closed. Either the security guard will pop out and open it for you, or if no one is forthcoming right away you can slide it open to get inside. If you have prearranged with staff about your arrival details, reception will remain open until you arrive no matter what time you touch down. We arrived about 9.30pm and were greeted by staff who were friendly and welcoming. Check-in was a breeze & staff helped us with our bags which was very kind - as the rooms are upstairs. The Inn has a 24 hour security guard and a fully locked gate where we could park our rental van which made us feel safe. The rooms provided were pre-air conditioned and tidy on our arrival which was perfect. Our party was big so the rooms catered to our needs in terms of size and bedding. The bathrooms were sufficient, a little grimy in places & could be improved by way of new shower curtains, bathroom mat & hand towels, but was OK as we just stayed for one night. Breakfast was included & served at 7.30am buffet style. We had fresh fruit & bread (toaster available), traditional cocoa rice, pancakes, & tea or coffee which was lovely and eating area was nice. The pool area is open at 7am, and is beautifully kept, swimming at that time of morning with the hot temperatures was heaven for the kids. Check out was quick and easy. Thanks again to the staff at the Inn. We will definitely be staying here again & will be recommending to family & friends.
Response from Pasefika Inn Staff on 3 Jul 2016
Thank you for taking the time out to write your review.

4/10 Poor

Ashleigh, Auckland, New Zealand

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated hotel but very central
We arrived very late at night after getting severely lost trying to drive from the airport through Apia to find this hotel. When we arrived the staff were waiting for us which was lovely. The room we stayed in was not all that clean (dirty in the corners of the bathroom) and the air conditioner made clunking noises all night! Though we were glad for the cool air, I didn't sleep much at all as it was very loud and made me jump everytime. The breakfast was very basic just some fruit and toast with spagetti. Because I am gluten free and anticipated there being not a lot of gluten free food, I brought my own bread and they were happy to toast it for me. Over all the staff were lovely but the general vibe of the hotel is rather run down and very dated. With an upgrade to the facilities, they would have a great hotel as the location is very good and the staff are very obliging.
Response from Pasefika Inn Staff on 3 Jul 2016
Thank you for your review.

8/10 Good

Misty, Auckland

Great affordable accommodation for a large family of 7. Pool facility perfect for all ages from our 3yr old to our 16yr old and many in between :)
Response from Pasefika Inn Staff on 3 Jul 2016
We are happy your group enjoyed our pool. Thank you for staying with us.

6/10 Okay

Annie, F

Liked: Cleanliness, staff & service, room comfort
It was nice
Our stay was very good our only concerns were the bathrooms, they weren't the best I would say. And also the parking, it wasn't big enough not was it safe I guess because of how small it was. But other than that everything else was lovely.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Budget is right
Checked in late due to weather delay however contacted hotel prior to arrival for a lift (which wasn't there or left? no apology) - Upside of no-show: later found it was charge was pricey, cheaper to taxi. Poor receptionist wasn't expecting us. Sadly hilarious as my sister (who arrived in Samoa earlier that day) left a message for us on our arrival. So she put us four in a room with six single-beds. We were told it would be sorted in the morning. Next morning we were advised correct room sorted for the four of us by our return in the evening. Went upstairs that evening to find only a double bed & one single. The single beds are foam mattress' on hard wooden slats (like school camp). They moved in another single bed. Cleaning staff were lovely but had to request new towels or sheet changes. Floor was dirty. NOTE: No cleaning on Sunday. Breakfast= spaghetti on toast 4 of 8 days. Other days pancakes x2 and Koko-rice and boiled egg. Toast, coconut, papaya, good variety of spreads, and tea / coffee were a constant. Staff were polite but we dd have to ask for things to be done. One TV room. Shared kitchen facilities on 2nd floor (Electric kettle & microwave). Pool was lovely (but be careful slippery when wet). Communication between staff needs improving. I called one evening to see if my wife was still at the hotel (i was with family). Reception advised she'd just left. 40min later after she hadn't arrived (6min taxi ride/35min walk) called again. Oh, they said-she was in our room.