1. Patio doors was broken and did not lock, this was accessible via the 3 children’s room, technicians came to fix temporary but this was insecure.
2. TV very aerial communications and volumes down.
3. Telephone was blocked had to ask for it to be unblocked.
4. Host or entertainers was NOT engaging as enough compared to rival hotel (Liberty Hotels Lara). We went to shows within the hotel had to leave in 15 minutes, most of the conversation was in foreign not enough in English.
Apart from this, other hotel staff was extremely friendly and kept on working hard to keep guest happy by checking on guest m, offering refreshments and most importantly consistency in cleaning. 2 waiters Omar & Yousef was stood out as we saw them work tirelessly and consistency throughout, this made my family and children’s really comfortable.
Thank You Delphin Diva, hope to use you again.