Ancient Thira

We were very disappointed with our stay and ultimately decided to check out after the first night and book another hotel for the remainder of our trip. One of the biggest challenges was parking. The designated parking area is located in an extremely busy part of town, requiring a long walk with luggage before reaching the hotel. Upon arrival, guests are then faced with multiple flights of stairs, making the check-in experience especially difficult. The amenities also fell far short of expectations. The pool is extremely small—much smaller than the photos suggest—and not what one would expect from a property advertised as a four-star hotel. The bathroom was the most concerning aspect of our stay. It had a strong, unpleasant odor, and there was visible mold, which made it feel unclean and poorly maintained. To be fair, the staff was friendly, courteous, and welcoming throughout our brief stay, and the views are beautiful. Unfortunately, those were the only highlights. Based on our experience, this property does not meet the standards typically associated with a four-star hotel. While the location and views have potential, the condition of the facilities and the overall guest experience fell well below expectations.

Great location, clean hotel.

I was very disappointed with my stay at the Grand Ambassador in Akrotiri, Santorini. This hotel advertises itself as a 5-star property, but my experience did not reflect that standard. The room had an ants problem. I reported it to the staff and the manager, but nothing was done to resolve the issue during my stay. It's unacceptable to ignore a basic cleanliness concern like this. Though they cleaned everyday but it never took care of the ants. They needed to hire a company and spray the property. The hotel also advertises king-size beds, but the bed in my room was actually a queen, which was misleading. The manager argued it was a king and send someone else to measure. Come to find out the bed IS a queen size. He stated that he order king size and thats what he received. I paid for a king size bed not a queen. He didnt bother of trying to find another room or make it right. In addition, several fixtures in the room were outdated or in poor condition, making the room feel poorly maintained. The property was amazing with a beautiful panoramic view. The floor staff was super friendly. For a hotel that is advertising to be 5 stars, I expected much better service, maintenance, and honesty . Unfortunately, my experience fell far short of those expectations, and I would not recommend staying here unless these issues are addressed.