Lobby sitting area
Check availability

Reviews of Travel Inn

2 out of 5
Travel Inn
720 GAMBELL STREET, Anchorage, AK

Reviews

4.2
Rating 10 - Excellent. 3 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 10 out of 38 reviews" "
Rating 2 - Terrible. 18 out of 38 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Russ

Travelled with family
Don’t even consider this place. When we reached this place, we kept on driving. Horrible looking place in a nasty, unsafe looking area of the city. This could possibly be the worst place in Anchorage. It was worth our health and safety to lose our money and stay elsewhere.
Stayed 1 night in Sep 2023

2/10 Terrible

Benjamin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No soap in the bathroom. No wifi in the room. TV channels were extremely limited. Right next to highway.
Stayed 1 night in Aug 2023

4/10 Poor

Denise

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hot water took a long time to get going. Very limited television channels. Not even local channels.
Stayed 4 nights in Aug 2023

4/10 Poor

Yiuchun

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No internet contrary to description when booking
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right price for the right place
This hotel was as advertised and appropriately priced for Anchorage. I slept comfortable and felt safe. I stayed 2 nights.
Stayed 2 nights in Aug 2023

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most horrible place I have ever seen
The place (I won’t even call it the hotel) was in a very rough area of town. It was dilapidated and appeared to be abandoned. there were no other guests at the time I arrived. Their idea of security was a gate with an orange cone blocking the stairway. It seems as if they were only a few rooms available upstairs over the street. I was not about to drag my luggage up two flights of stairs. it was very disconcerting, and quite honestly for a single woman, scary. I was honestly afraid to even go see the room. The only people walking in the neighborhood were of questionable character, and again very scary for me. I chose to cancel the reservation and was told that I would be charged for the entire cost of the rooms. But was then told that for a $50 cash payment, the clerk would make sure that my card was not charged. While that may have been their policy, it was very sketchy as it was the clerk, and I was not about to hand anyone any cash. I thought that Hotels.com at least vetted the business operators. It includes on its website. There is no phone number to speak with someone at Hotels.com about this and going through the virtual agent and a live agent did absolutely no good because the agent ended the chat while I was typing a long answer to his question. I had already spent an hour and a half miss and it wasn’t worth ruining my vacation by spending any more time. In 50 years of traveling, this was honestly the worst of the worst of the worst experiences.
Stayed 1 night in Aug 2023
Response from Kisang, manager on 8 Aug 2023
We didn't charge you anything including no show fees, and you did not even bother looking at the rooms itself when we offered that. So there shouldn't be anything you should complain about

2/10 Terrible

Avri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t even inspect the room. I canceled and left due to the conditions. I was going to sleep in my car in Walmart parking lot before staying there.
Stayed 2 nights in Jul 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kisang, manager on 5 Aug 2023
Thank you very much for your kind words.We will again to our best to meet all your expectations!Have a wonderful day!

2/10 Terrible

Kaitlyn

Stayed 1 night in Jul 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The area is drug infested. The rooms has an odor to the room from previous dirty guests. The property allows indigent people living in the back half. We did not stay at all. Lost one day.
Stayed 2 nights in Jul 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of horror
The place was filthy and loud people yelling the hotel slamming things around very disappointed and way way overpriced for what it was
Stayed 1 night in Jul 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

10/10 Excellent

Cecilio

Liked: Cleanliness, staff & service, property conditions & facilities
For the price and time of year, it is a nice option for your budget....
Stayed 5 nights in Jun 2023
Response from Kisang, manager on 5 Aug 2023
Thank you for your kind words!We will do our best again to meet all your expectations.Have a wonderful day!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, room comfort
Dirty, Dirty, Dirty
Nothing was clean. It did not appear that the sheets had been changed, There were body impressions on the sheets when we pulled back the top cover. We went to the office to get clean sheets, and were give different sheets, they were not folded simply wadded up so there was no telling if they were clean or dirt. No toilet paper and was told by the night manager he could not give out any toilet paper. The sink had razer stubble and the tub had soap build up where one sits the soap and shampoo bottles. Dirty, Dirty, Dirty. Oh yes and most of this hotel is for long stays not overnight stays.
Stayed 2 nights in Jun 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

4/10 Poor

Tom

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The desk manager was very nice, but the room was not clean, hair on tub and sink, mug on top of microwave was dirty. The quilt covering for the bed was folded and sitting on the pillows, making me wonder if the bedding had been changed or not. We were exhausted otherwise we would have went elsewhere. The price of the room was reasonable compared to the larger hotels.
Stayed 1 night in Jun 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

2/10 Terrible

Rick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Filthy, not safe at all
Stayed 7 nights in Jun 2023
Response from Kisang, manager on 5 Aug 2023
Sorry we couldn't meet your expectations this time.We will do our best to meet your expectations next time.Have a wonderful day!

8/10 Good

Joerg

Business traveller
Liked: Cleanliness, staff & service
It is an aging motel that has a major renovation backlog. Best prop for a road movie. Bedding and bathroom were clean!
Stayed 1 night in Jun 2023
Response from Kisang, manager on 5 Aug 2023
Thank you for your kind words!We will do our best to meet all your expectations next time again!Have a wonderful day!

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me
Last resort or very tight budget. My wife wiped down the tub before she would take a shower. No blanket for the bed. Just a comforter.
Stayed 1 night in Jun 2023
Response from Manager on 9 Jun 2023
We are sorry for your experience. We will make sure to address all the areas that you have pointed to us. Have a great evening!

2/10 Terrible

cathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ramshackled and needs a complete overhaul Did not feel safe here.
Stayed 2 nights in May 2023
Response from Kisang, manager on 1 Jun 2023
Sorry we did not make you happy. Hopefully we will do much better next time for you.Have a wonderful rest of your day!

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Ryan

Liked: Cleanliness, staff & service
This place does long-term stays, so half of it seemed like a ghetto; people sitting outside all day smoking, and cats running around. The room was decent, and the employees were very helpful. I just kind of felt like I was in a slum. It did motivate me to get out and explore Anchorage. HBO and cable was a good plus
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude Staff, would not honor my Expedia reservation and the room had a bug infestation. Spend more and bypass this location. I wish I did!
Stayed 1 night in Aug 2019

6/10 Okay

Maurice

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a few blocks from downtown & grocery store. Keesan and his staff were very attentive and made sure i had everything needed during my 4 night stay.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay!!
I would not recommend this place to anyone! RUNN!!! Evening about this place was terrible - very disappointed. This is not a hotel. There are long term residents that live there, only handful rooms are used as "hotel". Disgusting sticky floors, stains on everything (sheets,pillows,chair cushion) front door didn't close properly, no tables or counter space to keep your stuff - very old and over used towels... I wish I had spent extra money for a clean, safe and comfortable stay. (Fyi this place was not cheap either)
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Cancelled diue to traveling on the road. Dod more research while traveling. Travel inn name changed. Very run down motel
Stayed 1 night in Jun 2019
Response from KC on 2 Aug 2019
You probably didn’t see the room. If you did, then you wouldn’t have been disappointed. We are sorry in any ways.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Outside of hotel didn't look good but the rooms where nice
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Will Not Stay Again.
Hotel is close to the downtown area, which was nice for my work. The check in process was quick but I felt like I came in at the wrong time; the check in clerk seemed to have other things more important to do. Then he walked me to my room, which wasn’t bad but still a bit strange, being a single girl. The room looked like an Ikea college dorm room with pool side table and chairs; but I felt safe enough to sleep there. The lock to the front door wasn’t working right. The lock kept getting stuck, so at night I put some items in front of my door as a precaution. The bathroom had no hand soap and no counter space; had to keep my items on the floor/back of toilet while getting ready. After a few hours in the room, a smell started forming; finally found it was coming from the mattress/pillow. I can’t even describe the smell....just repulsive. I ended up sleeping ontop of my clothes and not using any blankets to sleep with. Will not be staying here ever again, just wasn’t a functional space with some other negative aspects during my stay.
Stayed 2 nights in Aug 2018

4/10 Poor

Katherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outside of hotel is really rundown but inside room have recently had remodels. Room was pretty clean equipped with mini fridge and microwave. Overall, this was even disappointing for a budget hotel.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Although less expensive than nearby hotels, I wish I had spent the extra money for a clean, comfortable experience. My room was quite dirty (used soap bar in the shower, etc.), there was no washcloth or internet, the small fridge was running loudly all night...overall, it was an okay place to sleep but I would not recommend it to future guests.
Stayed 4 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Terrible neighborhood
Scary and unsafe neighborhood; long time residents live in the hotel; room was nice and clean, but, very noisy at night. Walls are paper thin and you can hear all of the cars on the highway.
Stayed 3 nights in Jun 2017

4/10 Poor

Cynthia, Colorado Springs

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Changed our mind
We decided not to stay at this run down looking motel. There wasn't a top sheet on the bed; just a bottom sheet, which had 3 hairs on it. There weren't pillow cases; just zippered pillow protectors. The staff was friendly but the whole thing was disappointing!
Stayed 1 night in Jun 2017

2/10 Terrible

Christine, Leeds

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
This is not a hotel. It's long-term rental stays for low earners with a couple of rooms for tourists. There's no maid service, so beds not made and towels not changed. The free wifi is so weak it won't connect. It's in a poor area, lots of down and outs etc. There was even a man passed out on the parking area floor. It's only redeeming feature was a very friendly and helpful manager. Expedia you should be ashamed selling this as a legitimate place to stay.
Stayed 3 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flea and bed bug ragged piece of filthy excrement.
Was scared for our lives to stay there. Most of it is a long term stay in a depressed part of town. People walking around so filthy their children should be taken to foster homes. The photo is extremely deceiving. They repaired a couple rooms and took pictures of it. SHOULD NOT BE ALLOWED TO ADVERTISE ON EXPEDIA.
Stayed 1 night in Jun 2017

8/10 Good

Etuale

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Hans Peter

Stayed 2 nights in Jul 2023