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Reviews of Ramada by Wyndham Anchorage

2.5 out of 5
Ramada by Wyndham Anchorage
115 East 3rd Ave, Anchorage, AK

Reviews

5.8
Rating 10 - Excellent. 144 out of 1010 reviews" "
Rating 8 - Good. 232 out of 1010 reviews" "
Rating 6 - Okay. 205 out of 1010 reviews" "
Rating 4 - Poor. 215 out of 1010 reviews" "
Rating 2 - Terrible. 214 out of 1010 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms were not ready when we arrived - so we’re able to leave our luggage. When we returned, we still waited almost 2 hours for our rooms. Would definitely not recommend.
Stayed 1 night in May 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Close to rail station. With a shuttle servics
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Close to Alaska RR station shuttle train station.
Stayed 1 night in May 2024

4/10 Poor

Lisa

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Armond

Stayed 1 night in May 2024

10/10 Excellent

Rogie

Business traveller
Great stay
Stayed 1 night in May 2024

10/10 Excellent

Adam, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 1 night in May 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
I have not been taken care of and almost put on streets for there mistake
Stayed 1 night in May 2024

2/10 Terrible

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Like every building in anchorage, you can hear everything your neighbors are doing, and mine were partying all night. No sleep, horrible time.
Stayed 1 night in May 2024

2/10 Terrible

Deidra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter was exposed to bed bug bites. The rooms weren’t cleaned when we got there. After about 20 minutes with the staff trying to find a decent room,they finally put us in a room where my daughter was bitten by bed bugs. Also noisy rowdy guests. Staff trying to enter the room without announcing themselves. It was a horrifying experience. Having to take my daughter to the ER in the middle of the night because I could to figure out what was causing the itching and bumps. Would never go back there again!!!
Stayed 2 nights in May 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jimbo

Disliked: Cleanliness
Ok
Stayed 1 night in May 2024

2/10 Terrible

Ina

As soon as I checked in I got a room that wasn’t clean and the beds were messy. They gave us a different room yet at 6 and 9am staff knocking on the door to clean it up! I asked why they even bothering when check out is at 11am!!! Couldn’t sleep in and just felt rushed!!
Stayed 1 night in May 2024

8/10 Good

Rolly

Stayed 2 nights in Apr 2024

10/10 Excellent

Cora

Stayed 1 night in May 2024

4/10 Poor

Rome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertized w/breakfast …. No breakfast served. Just coffee…false advertisement. Should get some credit back. Will not recommend.
Stayed 1 night in Apr 2024
Response from Lola on 25 Apr 2024
Rome,We want to apologize for the experience that you received while staying at the Ramada. Here at Ramada we strive to exceed your expectations and we hope that you would consider staying with us again so we can better serve you.

10/10 Excellent

Alicia

Liked: Amenities
Front desk was very helpful. Breakfast didn’t have waffles. Room was comfortable.
Stayed 1 night in Apr 2024
Response from Lola on 18 Apr 2024
Alicia,Thank you for the wonderful review and hope to see you again soon.

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wasn’t bad, but I’ve had better. Looked like they were in the middle of a remodel. Electric outlet in bathroom didn’t work. Other than that, it was clean and tidy. Good for the price.
Stayed 1 night in Apr 2024
Response from Lola on 18 Apr 2024
Benjamin,Thank you for the wonderful review. We are in the middle of remodeling we should be up and ready here in a few days. Thank you and hopefully we will see you again soon.

2/10 Terrible

Kaelene, Ketchikan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody answered phones, nobody was there, no service at all. Looked rundown drug den style with broken windows and boarded up. No news at all that the place was closed or anything! Felt super unsafe just driving up. They took my reservation but never told me the place wasnt actually running! Super upset just stayed there within the year only for it to not be running its very ominous and unsafe feeling...i dont recommend this place anymore at all. Called the desk and yet nobody answered but when called to make reservations they answered...it doesnt make sense.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Rikki-Lee

Disliked: Staff & service, property conditions & facilities
Staff were rude and unhelpful. Included breakfast but that ‘just wasn’t available’ with no explanation. Toilets blocked, TV didn’t work, door didn’t close properly, heater wouldn’t turn down. Overall very rundown and unwelcoming.
Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
Dear Rikki-Lee ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

4/10 Poor

Maria

Stayed 1 night in Aug 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First the shuttle was supposed to pick me up at the airport and that didn’t happen led to a $30.00 cab fare. No towels or soap. Unable to sign on WiFi. No remote for television and one supplied didn’t work! I made 3 trips down to the front desk and still didn’t have issues resolved. Would not recommend.
Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
Dear Kimberly,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had an uncomfortable experience with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is disgusting. I wouldn't have made it a night if I could've offereded to stay anywhere else in anchorage.
Stayed 3 nights in Nov 2023
Response from Management on 16 Jan 2024
Dear ,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
Parking lot has not been plowed properly, and since snow melted and froze again, it’s an icy parking lot. The toilet flushing mechanism fell apart, and the tv needed repair. Also I had booked a room with a jacuzzi, but had to move to a different option since the owners decided to come in and take the room from me. I tried to discuss my issues with that, but was quickly dismissed. I live in town, and wanted a couple days get away, but I won’t be coming back.
Stayed 2 nights in Nov 2023
Response from Management on 16 Jan 2024
Dear Charles,Thank you for taking the time to tell us about your experience at Ramada by Wyndham Anchorage Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had an uncomfortable experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Ana

6/10 Okay

Victoria

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The doors to the rooms were very difficult to open. Lose and took multiple tries for the door to open and even then you had to force it a little. The first time they put me in had a broken extra security latch. There was a fee for early check in which I was okay with paying because I was 2 hours early but then it took a half an hour to check me in and then I had to change rooms so the fee wasn't worth it.
Stayed 1 night in Nov 2023

2/10 Terrible

Diane

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude customer serivce
Stayed 1 night in Nov 2023

4/10 Poor

Margaret

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakdown of communications at front desk. resturant closed during Covid, did not re-open, not updated on site. It was a reason we had chosen this property. Overheard maintenance worker say he couldn't keep working without being paid. Low staff moral. Noisey with jets and trains. Bathroom taps leaking. Place needs an upgrade!
Stayed 3 nights in Jul 2023

6/10 Okay

Arthur

Liked: Cleanliness
Disliked: Staff & service
We had a delay flight arrival in Ted Stevens Anchorage International Airport Oct.06,2023 11:37pm. And upon arrival at the hotel early morning our checking completed before 3:00am of Oct.07,2023. The black lady at the front desk let us wait for less 2 hours, looking at computer screen, sit n stand and walk in the lobby and returned to the front desk, walked back n forth. Other guest walking by between 1:00am-3:00am told us your still here at the lobby. My wife was already sleeping at lobby chair for a long wait. If there's cctv at the lobby by Oct 07 2023 of early morning. The review is justified complained.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Salim

Stayed 1 night in Nov 2023

8/10 Good

Desiree

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Ousman

Liked: Cleanliness, property conditions & facilities
It’s alright I asked a little assistance nobody shows up… otherwise the property is clean and safe
Stayed 1 night in Oct 2023

8/10 Good

SARAHANNE, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023

4/10 Poor

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Ryan

Business traveller
Disliked: Staff & service
I booked a room and paid in full online. When I arrived at 9pm to check in I was notified that there was nobody to check me in until midnight. I explained to the only guy there "the driver" that my room was prepaid and that I just got off the graveyard shift that morning and been up all day. He made several calls, went on face book and finally found somebody to walk him through the check in process. I really appreciate this guy's effort to get me some sleep but it shouldn't have been necessary. How can a hotel run with no staff at the desk? I will never stay here again.
Stayed 1 night in Oct 2023

2/10 Terrible

Joshua

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jeremy

Stayed 1 night in Oct 2023

2/10 Terrible

Doreen

Disliked: Cleanliness, staff & service, property conditions & facilities
I would recommend that no one stay here. The only positive about it is that you can walk to anywhere you want to go downtown.
Stayed 4 nights in Oct 2023

6/10 Okay

Evelyn

Stayed 1 night in Oct 2023

4/10 Poor

Tom

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No maid service the entire stay, room door very hard to close
Stayed 3 nights in Oct 2023

10/10 Excellent

Karl S

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Susan

Stayed 1 night in Oct 2023

10/10 Excellent

Savannah

Stayed 1 night in Oct 2023

4/10 Poor

Erika

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Place seemed really dated and not cared for
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are nice clean safe to stay
Stayed 2 nights in Oct 2023

2/10 Terrible

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
Not worth it!
Stayed 2 nights in Oct 2023

10/10 Excellent

Marcellus

Stayed 1 night in Oct 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023