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Reviews of WoodSpring Suites Amarillo East I-40

2.5 out of 5
WoodSpring Suites Amarillo East I-40
4601 I-40 E, Amarillo, TX

Reviews

7.0

Good

Rating 10 - Excellent. 157 out of 562 reviews" "
Rating 8 - Good. 162 out of 562 reviews" "
Rating 6 - Okay. 103 out of 562 reviews" "
Rating 4 - Poor. 50 out of 562 reviews" "
Rating 2 - Terrible. 90 out of 562 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay, I was caught off guard with the new deposit request but over all the amount was a decent and afford price.
Stayed 1 night in Apr 2024
Response from ChrisM. on 22 Apr 2024
Joelda, thanks for staying with us again. We appreciate your kind words and great score. We look forward to seeing you again real soon. Safe Travels!

8/10 Good

Aalexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was greay
Stayed 5 nights in Apr 2024
Response from ChrisM. on 14 Apr 2024
Aalexa, thanks for taking the time to share feedback regarding your recent stay. We appreciate the great score and kind words. Please consider staying with us again on your next visit to the Amarillo area. Safe Travels!

2/10 Terrible

Jonathan

Stayed 1 night in Apr 2024
Response from ChrisM on 2 May 2024
Jonathan, I'm sorry we did not provide you with the experience you deserve. We will use your comments to strengthen our team. Thank you and Safe Travels!

2/10 Terrible

Courtney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and within 20 minutes had to check out because we found roaches in the bathroom in the sink. Property manager said expedia would process the refund, still waiting.
Stayed 1 night in Mar 2024
Response from ChrisM. on 25 Mar 2024
Courtney. I'm sorry you had to leave. We found the source of that issue and have had it treated. If you continue to have a problem with your refund, please feel free to reach out to us here at the hotel. We will gladly help you with this. Safe Travels!

10/10 Excellent

Jakkilyn, Slidell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Mar 2024
Response from ChrisM. on 24 Mar 2024
Jakkilyn, thanks for the kind words and great scores. We look forward to seeing you again soon. Safe Travels!

8/10 Good

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from ChrisM. on 11 Mar 2024
Rena, thanks for the kind words and great score. We look forward to seeing you again soon. Safe Travels!

2/10 Terrible

Chris

Disliked: Cleanliness, amenities
The first thing I found upon check-in was used needles a syringes in the kitchen cabinets. 2 evenings later, there was a shooting that echoed through the building. Following that, the SWAT team came through and went to every room. Throughout the rest of the week, there were alot of migrants sitting in the halls and loitering outside. I went outside one day and found a screw had been drilled into the door latch to prevent it from locking. You could hear dogs barking, kids crying, couples fighting, love making and every car door shut and engine start because the walls are so thin. Luckily, I had a bowling elephant who wore tap dancing shoes while pushing furniture across the floor who stayed in the room above me.
Stayed 7 nights in Jan 2024
Response from ChrisM. on 8 Mar 2024
Chris, thanks for taking the time to share your recent stay experience with us. I'm sorry we did live up to your expectations. Please know, we will use your comments to train, learn and prepare our staff to avoid these issues in the future. Safe Travels.

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from ChrisM. on 17 Feb 2024
Ahmad, I'm sorry we didn't meet your expectations. Thanks for taking the time to complete the survey. Safe Travels!

10/10 Excellent

William

Business traveller, Travelled with group
Its very affordable, pretty much safe only had one shooting since I’ve been here but am going to continue to stay longer. Only thing I have a problem with is they only clean the rooms every two weeks.
Stayed 7 nights in Feb 2024
Response from ChrisM. on 12 Feb 2024
William, thanks for taking the time to share your experience at our hotel. The unfortunate incident did not involve any guest and those responsible were quickly caught the same night. We stress the importance to all our guest not to prop and of the exterior doors open and never hold the door for someone you don't know. We pride ourselves on being very secure, but that includes the help of our guest be consistent and following the rules. I'm glad to hear you're staying. Thanks again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for my one night stay!
Stayed 1 night in Jan 2024
Response from ChrisM. on 26 Jan 2024
Jennifer, thanks for taking the time to share your experience at our hotel. I'm glad to hear you were pleased with your stay. We look forward to seeing you again on your next visit to the Amarillo area. Safe Travels!

10/10 Excellent

Gurjinder

Stayed 1 night in Jan 2024
Response from ChrisM. on 24 Mar 2024
Gurjinder, thanks for taking the time to share your stay experience. When in the Amarillo area again, please consider staying with us again. Safe Travels!

6/10 Okay

Floyd

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from ChrisM. on 26 Jan 2024
Floyd, thanks for sharing your recent stay experience at our hotel. We look forward to seeing you again soon. Safe Travels!

8/10 Good

Sidney

Liked: Staff & service, property conditions & facilities
Great service! Comfortable. Going through Expedia the price was wrong. Charged extra at check out. Suggestion - call desk directly.👌
Stayed 5 nights in Jan 2024
Response from ChrisM. on 19 Jan 2024
Sidney, I'm sorry about the extra charge, but yes you are right, it's always better to book directly with the property. We look forward to seeing you again soon. Safe Travels!

10/10 Excellent

Jose jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ChrisM. on 19 Jan 2024
Jose jesus, thank you for taking the time to share your recent stay experience at our hotel. Please consider staying with us again on your next trip to the Amarillo area. Safe Travels!

2/10 Terrible

Dakota

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We left a day early because of the dirty rooms and no clean towels
Stayed 2 nights in Dec 2023
Response from ChrisM. on 10 Jan 2024
Dakota, I'm sorry to hear you left early. Thanks for sharing your comment with us. We'll you these comments to improve in the future. Safe Travels!

10/10 Excellent

Zoraida, Menifee

Liked: Amenities
Stayed 1 night in Jan 2024
Response from ChrisM. on 10 Jan 2024
Zoraida, thanks for the great scores. We appreciate you taking the time to submit this review. We look forward to seeing you again soon.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ChrisM. on 3 Jan 2024
Rodney, thanks for the great review. We appreciate you taking the time to share your recent experience at our hotel. Next time you're in the Amarillo area, please consider staying with us again. Safe Travels!

4/10 Poor

Sharon

Travelled with family
Disliked: Amenities, property conditions & facilities
There were no kitchen towels or utensils in unit
Stayed 1 night in Dec 2023
Response from ChrisM. on 23 Dec 2023
Sharon, thanks for taking the time to share your recent experience at our hotel. Kitchen towels, utensils and cookware are available at the front desk. I'm sorry this wasn't better explained when you checked in. Please consider staying with us on your next visit when visiting the Amarillo area again. Safe Travels!

2/10 Terrible

Clifford, Forsyth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is rife with prostitution, drugs and transients plus someone with a mental condition committed suicide by jumping from the 4th floor window and landed below my room window.
Stayed 1 night in Dec 2023
Response from ChrisM. on 19 Dec 2023
Clifford, thank you sharing your experience at out hotel. We appreciate your feedback. We will share these comments with our staff to better serve our guest. Safe Travels!

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ChrisM. on 11 Dec 2023
Marla, thanks for the great review and scores. We look forward to seeing you again soon. Safe Travels!

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Woodsprings Amarillo
They have a stove but no plates or utensils and the internet was extremely slow
Stayed 4 nights in Dec 2023
Response from ChrisM. on 11 Dec 2023
Kenneth, I'm sorry to hear you had trouble with our internet speed. Plates, pots and all other needed items to prepare meal are available at the front desk. Sorry this wasn't explained. Please consider staying with us again on your next visit to the Amarillo area. Safe Travels!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from ChrisM. on 11 Dec 2023
Thank you for taking the time to share your recent stay experience with us. We appreciate the feedback and look forward to seeing you again soon. Safe Travels!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and smelled good. Easy parking. Easy and fast check in. Loved that it was all key carded and no one could just walk in.
Stayed 1 night in Dec 2023
Response from ChrisM. on 7 Dec 2023
Theresa, thanks for the great score and very kind words regarding our hotel and your stay. Please consider us again on your next visit to the Amarillo area. Safe Travels!

10/10 Excellent

Destinee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Nov 2023
Response from ChrisM. on 30 Nov 2023
Destinee, thanks for the great scores and kind words. We look forward to seeing again real soon. Safe Travels!

10/10 Excellent

Julian

Stayed 1 night in Nov 2023
Response from ChrisM. on 17 Dec 2023
Julian, thanks for the great score and wonderful review. Please consider staying with us again on your next visit to the Amarillo area. Safe Travels!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Good price to spend the night
Stayed 1 night in Nov 2023
Response from ChrisM. on 25 Nov 2023
Ruth, thanks for taking the time to share your recent experience at our hotel. We appreciate the good score and kind words. We look forward to seeing you again soon. Safe Travels!

8/10 Good

Deion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Oct 2023
Response from ChrisM. on 18 Oct 2023
Deion, thanks for the kind words are wonderful scores. We look forward to seeing you again soon. Safe Travels!

4/10 Poor

Javier

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Got what I paid for
The bed was comfortable and the full sized fridge was great but everything else in the room just seemed super cheap. TV didn't work, phones didn't work, didn't have hand towels. Also beds need nightstand on both sides.
Stayed 1 night in Oct 2023
Response from ChrisM. on 11 Oct 2023
Javier, I'm sorry to hear you had problems with your tv and phone service. We will use your comments to improve on our service and hotel. Please consider staying with us again when in the area. Safe Travels!

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ChrisM. on 7 Oct 2023
Anonymous, Thank you Thank you Thank you for the great scores. We hope to see you again real soon.

8/10 Good

Don

This was definitely a "no frills" place but the price and pictures showed that. It was comfortable for a 1 night stay and the price was great! Very friendly staff!
Stayed 1 night in Oct 2023
Response from ChrisM. on 7 Oct 2023
Don, Thank you for taking the time to share your recent experience at our hotel. We're glad you had a comfortable stay at a great price. I really appreciate the kind words regarding our staff. We look forward to seeing you again soon. Safe Travels!

10/10 Excellent

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ChrisM. on 7 Oct 2023
Tamie, thanks for taking the time to leave us a wonderful score. We look forward to seeing you again on your next visit to the Amarillo area. Safe Travels!

8/10 Good

Ann, Launceston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was a suite and was able to cook up a snack
Stayed 1 night in Oct 2023
Response from ChrisM. on 7 Oct 2023
Ann, thanks for taking the time to share your comments regarding your recent stay. I'm glad we were able to provide a suite which allowed you to cook up a snack. Please consider staying with is again on your next visit to the Amarillo area. Safe Travels!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ChrisM. on 4 Oct 2023
Jill, thanks for taking the time to share your recent experience at our hotel. We appreciate the great score. Please consider us on your next visit to the Amarillo area. Safe Travels!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from ChrisM. on 25 Sept 2023
Carrie, thanks for taking the time to share your recent stay experience at our hotel. I appreciate the great score. On your next visit to the Amarillo area, please consider staying with us again. Safe Travels!

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nothing really cause hotel management kicked me out cause of some homeless people was let in at they made to my floor and camped out in front of my room and got the cops called and I wasn't even at my at the time and I asked for the manger of the hotel to speak to me and he wouldn't even talk to me he just took the word of the homeless people over a hotel guess and kicked me out I feel the manger there is very immature and very unprofessional about he handled the situation I feel he should've came to me and asked me about what was going on instead he handled it very poorly
Stayed 7 nights in Sep 2023
Response from ChrisM. on 19 Sept 2023
Michael, I had conversation with the young lady in the room, days prior to your eviction about the traffic/homeless people that were beginning to camp out in front of your room. She assured me she would take care of the situation. It was not. My team is empowered to do what is necessary to take care of the property and its guest, up too and including removing guest when required. Safe Travels!

2/10 Terrible

Thaw

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn't say it was a horrible experience but it wasn't pleasant either.
Stayed 1 night in Sep 2023
Response from ChrisM. on 16 Sept 2023
Ashley, I'm sorry your stay was less than pleasant. Your comments will be shared with our team. Safe Travels!

2/10 Terrible

Chasie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I usually like the hotel but because i guess they had the big boss there they completeky acted like we were totally beneath them and theives because when we had to call the front desk after just being there 20 minutes . I had to drip dry and put on clithes because we had no towels. When having to go down to the office to notify them they told us that there were towels and that we had to have done something with them . Like we stole there towels or something. Then they denied us towels still untill they looked at cameras to see that no towels were taking in earlier thatday by the maid. The most mind blowing part of it all was after seeing they were wrong we never got a apology just some rushed non folded towels. Completely embarrassing and totally unprofessional.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from ChrisM. on 16 Sept 2023
Brian, thanks for the great scores. Please consider staying with us again on your next visit to the Amarillo area. Safe Travels!

2/10 Terrible

Deniese

Business traveller
Disliked: Staff & service
Horrible
I was traveling for business and checked in just a few min before 10 pm. No one was there. I called like 10 times and didn’t feel safe waiting (female) with a bunch of Hispanic males watching so I left!
Stayed 2 nights in Sep 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service
The staff is excellent! The bed, not so much. The mattress felt more like horsehair than pillow top!
Stayed 2 nights in Sep 2023
Response from ChrisM. on 6 Sept 2023
Cindy, thanks for the kind words and great score. We look forward to seeing you again soon. Safe Travels!

6/10 Okay

Jose, Fort Worth

For $50 I wasn’t expecting much. But when the extra blanket in the room had old stains, and the bed wasn’t correctly done and the pillow shams were not on the pillow… well I wasn’t too happy. So 3 stars is more than enough.
Stayed 1 night in Sep 2023
Response from ChrisM. on 6 Sept 2023
Jose, I'm sorry we did not measure up to your expectations. I appreciate you taking the time to share your thoughts. We look forward to seeing you again soon. Safe Travels!

4/10 Poor

Alexander

Stayed 1 night in Aug 2023
Response from ChrisM. on 6 Sept 2023
Alexander, thanks for sharing your experience at our hotel. Please consider staying with us again on your next visit to the area. Safe Travels!

2/10 Terrible

Konny

Disliked: Cleanliness, staff & service, property conditions & facilities
Bought in advance, pictures are deceiving… broken down cars busted glass everywhere when I drove up
Stayed 6 nights in Aug 2023
Response from ChrisM. on 10 Sept 2023
Konny, thanks for taking the time to share your experience at our hotel. Safe Travels!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, & comfort, very clean, best in town!
Seemed like a new place. In great order, very clean, comfortable bed, AC worked, my only complaint is nothing to complain about!
Stayed 1 night in Aug 2023
Response from ChrisM. on 6 Sept 2023
Calvin, thanks for the great scores and kind words regarding your recent stay. We look forward to seeing again soon. Safe Travels!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fast friendly and have wonderful customer service
Stayed 1 night in Aug 2023
Response from ChrisM. on 6 Sept 2023
Marcus, thanks for the kind words and great scores. Please consider staying with us again on your next visit to the Amarillo area. Safe Travels!

2/10 Terrible

antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
sold out no more rooms avelable
Stayed 7 nights in Aug 2023

6/10 Okay

Joshua P

Stayed 2 nights in Aug 2023
Response from ChrisM. on 6 Sept 2023
Joshua P, thank you for sharing your recent experience at our hotel. Please consider staying with us again on your next visit to the area. Safe Travels!

8/10 Good

Tze-Lang

Stayed 1 night in Aug 2023
Response from ChrisM. on 23 Aug 2023
Tze-Lang, thanks for sharing your recent experience at our hotel. Please consider staying with us again on your next visit to the Amarillo area. Safe Travels!