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Reviews of Residence Inn Amarillo by Marriott

3 out of 5
Residence Inn Amarillo by Marriott
6700 Interstate 40 West, Amarillo, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 288 reviews" "
Rating 8 - Good. 88 out of 288 reviews" "
Rating 6 - Okay. 25 out of 288 reviews" "
Rating 4 - Poor. 24 out of 288 reviews" "
Rating 2 - Terrible. 17 out of 288 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Studio, it was the best room ever. Roomy with everything you need. Would not hesitate to book again, esp for multiple nights.
Stayed 1 night in Apr 2024

4/10 Poor

Christopher, Denver

Disliked: Cleanliness, amenities, property conditions & facilities
Ac did not work well in the room
Stayed 1 night in Apr 2024

10/10 Excellent

Muntasser, Lubbock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2024

8/10 Good

Juan

Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, easy access off I40 & plenty of parking. Was a little disappointed that the automatic front doors were not working so they had to be pushed open. Check in was easy & the room was clean & comfortable. Plenty of local restaurants to choose from & the free breakfast is a great touch for family's on the go.
Stayed 1 night in Jan 2024

8/10 Good

Nicolet

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Sharon

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Bed uncomfortable. Bathroom old and didn’t drain. Toilet didn’t flush. The noise from outside kept us away. Rooms need updating and remodeling.
Stayed 1 night in Dec 2023

6/10 Okay

Hunter

Liked: Staff & service
Smell out side and the hot tub is not full working
Stayed 4 nights in Dec 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond assisting us with our aging parent.
Stayed 1 night in Dec 2023

10/10 Excellent

David Mac

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expect from Residence Inn
Stayed 1 night in Nov 2023

10/10 Excellent

Dorian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't let the clanky front doors deceive you. The hotel is actually quite nice. Rooms are large,
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Great Suite hotel
Glad to find a hotel with 2 bedroom suites and a kitchen to cook in. Location is perfect off I-40. Pets allowed! Only complaint is the carpet needs to be replaced as there were several places where it was taped down to avoid tripping!!! Not safe!
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, very clean, recommend ashtray or cigarette butt disposal. Front entrance hard to locate. Read my previous review for more details.
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was great! Christy who checked our rowdy family, myself included, was very friendly, welcoming & even shared in our laughter. The Hotel was very clean & offered plenty of conveniences. Trying to find the main entrance to this Hotel is not so easy. Very small entrance door from the parking lot. Our room was very clean both bedrooms had bathrooms that were stocked well. The pullout bed was not very comfortable. There was plenty of room for all 7 of us while visiting and slept 4 of us well. There should be some type of ashtray or cigarette disposal near the side entrance doors. The area around these doors are completely littered with cigarette butts everywhere. Having a smoking section with a few chairs maybe a table and a disposal for butts would make things a lot nicer. Otherwise great place.
Stayed 1 night in Sep 2023

8/10 Good

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place ask for room cleaning
The hotel is convenient and the staff were very friendly. The room was spacious. My only complaint was that they do not automatically clean your room - you have to request that they clean it. We did not know and expected the room to be cleaned. Just know to ask that your room be cleaned if you stay more than one night.
Stayed 2 nights in Sep 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed was great. But the carpet had stains and was toren.
Stayed 1 night in Aug 2023

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Sean

Disliked: Staff & service, property conditions & facilities
The staff are never at the desk. Keys must be reprogrammed multiple times per day. The 2 room suite had 1 small air conditioner that could not even cool down the bedroom. The kitchen/sitting room was about 100 degrees, the bedroom about 85 (with the small A/C running non-stop for 3 days. The cleaning staff were always friendly. The hotel should be embarrassed to have their name associated with this property. The fact that Residence Inn approves of this, shows their lack of concern for the clients. Should have been knocked down and replaced years ago.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love that it was a two bedroom and two bathrooms
Stayed 1 night in Jun 2023

10/10 Excellent

Ashtien

Stayed 1 night in Jun 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Rigoberto

Stayed 1 night in Jun 2023

4/10 Poor

Mandy

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I stayed here several years ago with my husband and five kids and it was very clean and nice. We stayed here again because of that last experience, plus it’s one of few places with accommodations for large families. That said, I was very disappointed. The ac did not work. Staff knew, evidenced by the two boxed fans left for us. The fan in one of the bathrooms did not work. The desk was broken and made to look like it wasn’t. There were several other little things that all piled up to the realization this place is desperate for some attention and updates. We were able to stay in the room but if another hotel had a two room suite available I would have taken it.
Stayed 3 nights in Jun 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff Justine a winner!
Driving all day from Austin, we were ready for a stop. Residence Inn was easily accessible, near restaurants and good reviews. Our suite of 2 bedrooms, kitchen and living area was perfect for 3 adults and a german shepherd dog. Only issue was AC wasn't functioning properly. Called for service and Justine came immediately to check on the unit and offered alternative to move to 2 separate rooms if the AC didn't kick on. We decided not to move and Justine provided 2 portable fans. The fans helped along with open windows ; thankful it was cool outside! With fans circulating air, it became comfortable for the night. Next morning, manager on duty offered apologies and took off the pet fee ($50) for the AC issue...NICE!
Stayed 1 night in Jun 2023

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. Had some dents in the fridge and one shower was missing handle
Stayed 1 night in May 2023

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool and hot tub were not working. Side doors could not read room cards. Iverall, hotel not very clean.
Stayed 1 night in May 2023

8/10 Good

MITSUHIRO, West Lafayette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Shane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was amazing! The best customer service experience from a hotel that my family experience in a long time. The manager Christy was great. My son left his IPad in the hotel room and they kept for him until we could pick it up. Definitely will return to this hotel when we come back to Amarillo.
Stayed 1 night in Mar 2023

4/10 Poor

Sandra

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. This hotel is worn out, lots of furniture broken or had gauges. Shower was so old and disgusting I chose to forego a shower. Some dishes in the cupboard had food remnants. This was a pit stop for one night, but this hotel should not be associated with the Marriott brand.
Stayed 1 night in Mar 2023

6/10 Okay

Chris

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (shower/tub) was extremely dirty with rusty tiles and ring around the tub. There was unrecognized stains on the bed covers, the sink was dirty and the couch had obvious spots and stain’s looked extremely worn down. The towels smelled of cigarette smoke. The outside door to the hotel was broken allowed outsiders to enter without a hotel key. Horrible place!!!
Stayed 1 night in Feb 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fireplace is awesome
Loved this place. Perfect for a small family vacation!
Stayed 2 nights in Dec 2022

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2022

8/10 Good

Gloria

Stayed 1 night in Dec 2022

4/10 Poor

Steve

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I was given a key that did not unlock my assigned room. After notifying the front desk, I was given a key that worked. The key unlocked an occupied room. I was given a new room with a chirping fire detector and a pilot light that would not go out in the fireplace.
Stayed 1 night in Dec 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities
It was good stay
Stayed 2 nights in Nov 2022

8/10 Good

Jubel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only com
Stayed 1 night in Sep 2022

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quiet stay.
Hotel was in a good location. Furniture needs updating. Drawers in rooms had broken drawers. Latch in our room coming off. Missing screws and loose. Hotel was quiet.
Stayed 2 nights in Sep 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and bed, very clean and well-kept.
Stayed 1 night in Sep 2022

10/10 Excellent

Erica

Stayed 1 night in Aug 2022

10/10 Excellent

Jennifer, Las Vegas

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff were friendly and accommodating with our needs of traveling with multiple pets. Stayed in room with two bedrooms. Nice a roomy.
Stayed 1 night in Jul 2022

6/10 Okay

Mark, Walls

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient to shopping, restaurants. Luggage Cart falling apart, broken hottub, broken ice machine, toilet needs to be reseated, shelves at sink falling off wall, worn out carpet/flooring. Hotel not being properly maintained. Not worth the price!
Stayed 1 night in Jul 2022

8/10 Good

Kebra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family and pets
Love staying here. It’s not the fanciest hotel, but it’s perfect for a small family and those traveling with pets. Stayed here before and will definitely choose this location again.
Stayed 1 night in Jul 2022

2/10 Terrible

Zallee

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great. Two bedroom two bathroom was perfect. Staff was very friendly. Breakfast was on the weak side. Building is older but very clean. Beds were comfortable.
Stayed 1 night in May 2022

10/10 Excellent

Linda Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Wonderful! Think we have found our new favorite!
Stayed 1 night in May 2022

8/10 Good

Nathan

Stayed 1 night in May 2022

8/10 Good

David, Lovell

Stayed 1 night in Apr 2022