Front of property – evening/night

Reviews of My Place Hotel - Amarillo West/ Medical Center, TX

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1003 reviews" "
Rating 8 - Good. 197 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 38 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darcy R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Steve P. on 14 May 2024
Thanks for staying with us, Darcy! We're glad your visit was great and hope to see you again soon. Have a terrific day!

10/10 Excellent

Shawna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and the rooms were up to date with nice furnishings. There was a nice kitchenette with a full size refrigerator, microwave, 2 burner stove and full size coffee pot. There were a good amount of plugins and a beautiful bathroom with quality towels and washclothes. Even with the quality the price of the room was very reasonable. The staff was very friendly and helpful. If I needed lodging in that area again that would be my first choice.
Stayed 2 nights in May 2024
Response from Steve P. on 13 May 2024
Thank you so much, Shawna! We're glad you enjoyed your stay and had everything you needed. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had late check in after midnight. The staff was friendly and quick to respond. The biggest recommendation i can give is the there were no "perfumes", or other scents in the room. I am highly allergic to all artificial scents and usually wind up with headaches. NOT HERE. I had an easy sleep and and had no headache when i woke up. will definitely stay here again.
Stayed 2 nights in May 2024
Response from Steve P. on 13 May 2024
We're so glad you enjoyed your stay and appreciate your kind words, Patricia! We work hard to make sure our guests have an excellent experience. We can't wait to see you again and hope you have a terrific week!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful surprise, convenient and very quiet.
Stayed 1 night in May 2024
Response from Steve P. on 13 May 2024
We're full of wonderful surprises, Kevin, and we are so glad you enjoyed your stay. We work hard for our guests and hope to see you again soon. Travel safely, and have a wonderful week!

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, close to a couple decent restaurants
Stayed 3 nights in May 2024
Response from Steve P. on 12 May 2024
Thanks for staying at My Place, Timothy! We're glad you enjoyed your visit and hope to see you again very soon. Travel safely, and have a wonderful week!

4/10 Poor

Barry

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I would say this is more of a motel not a hotel.
Stayed 1 night in Apr 2024
Response from Steve P. on 7 May 2024
We appreciate your feedback, Barry. We are always working to improve our guest experience and will use your feedback to help us do just that. Travel safely, and have a wonderful day!

10/10 Excellent

John, Martinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 1 night in May 2024
Response from Steve P. on 6 May 2024
Thanks, John! We're glad your visit was great and hope to see you again soon. Have a great week!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. Nice recliner and kitchen with coffee machine
Stayed 1 night in Apr 2024
Response from Steve P. on 1 May 2024
We're glad you enjoyed your stay, John! We work hard to make our guests comfortable and have everything they need. Travel safely, and we'll see you soon!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location surrounding other hotels. Good price for a hotel allowing pets. Room neat & clean but could use an update on the recliner. Ice maker didn’t work & toilet backed up. Maintenance responsive to problem within 5 minutes of it being reported. I will stay here again.
Stayed 2 nights in Apr 2024
Response from Steve P. on 1 May 2024
Thanks for staying at My Place, Brian! We're glad you enjoyed your visit and appreciate your patience regarding those issues. Our maintenance team is the best and very responsive to the needs of our guests. We hope you had a great trip and can't wait to see you again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for a clean, newer property.
Stayed 1 night in Apr 2024
Response from Steve P. on 30 Apr 2024
Thanks, Matthew! We're glad your visit was great and hope to see you again. Travel safely, and have a wonderful day!

10/10 Excellent

pete

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad here. Clean room and nice people
Stayed 1 night in Apr 2024
Response from Steve P. on 28 Apr 2024
Thanks, Pete! We're glad you enjoyed your stay and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quited, nice for the price, I only would like that the place have breakfast either way coffe was available all day. Pretty clean room and bathroom
Stayed 1 night in Apr 2024
Response from Steve P. on 21 Apr 2024
Thanks, Jose! We're glad you enjoyed your stay and appreciate your feedback. Travel safely, and have a wonderful week!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to dining
Stayed 1 night in Apr 2024
Response from Steve P. on 21 Apr 2024
Thanks for staying with us, James! We're glad you found our location convenient and appreciate your kind review. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

David, Wylie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel and it’s definitely a good one, especially if you’re on a budget. No free breakfast is offered which translates to a cheaper overall fee, which is fine with me. Staff is always nice and friendly, and the hotel rooms are clean and spacious, and even come with a kitchenette and decent sized fridge. Close to restaurants, the highway, and gas stations, but still far enough away from the noise, and the area seems pretty safe. Highly recommend!
Stayed 1 night in Mar 2024
Response from Steve P. on 19 Apr 2024
Thanks for your kind words, David! We're glad you enjoyed your stay and really appreciate your feedback. We always work hard to make sure our guests have a great experience. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

TRACY, decatur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady Shara was great. She told us about the area and all the great places to eat. The room was super clean and room was quiet. I will definitely stay here again and tell everyone coming through Amarillo that this is the place to stay.
Stayed 2 nights in Apr 2024
Response from Steve P. on 19 Apr 2024
Thanks, Tracy! We're glad our team took excellent care of you and appreciate your kind words. Travel safely, and we'll see you next time you're in town!

10/10 Excellent

nancy

Stayed 1 night in Apr 2024
Response from Steve P. on 18 Apr 2024
Thanks for staying at My Place, Nancy! We're glad everything was great and hope to see you again soon. Travel safely, and have a great day!

2/10 Terrible

Cole

Stayed 1 night in Apr 2024
Response from Steve P. on 18 Apr 2024
Cole, thank you for staying with us. We truly value your feedback and are always working to improve our guest experience. We hope you had a great trip and will come back to visit us anytime you're in town. We'd love another opportunity to host you!

8/10 Good

Steve

Very good value
Stayed 1 night in Apr 2024
Response from Steve P. on 15 Apr 2024
Thanks for staying with us, Steve! We're glad your visit was great and hope to see you again soon. Travel safely, and have a wonderful day!

10/10 Excellent

Ramona

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never heard of My Place Hotels, but it was a pleasant surprise. Friendly staff, nice & clean place. The room itself was quite a surprise. It had a regular size fridge & an actual stove top. The bathroom was nice & roomy, & most importantly, the bed was very comfortable. We will definitely be back!
Stayed 1 night in Apr 2024
Response from Steve P. on 14 Apr 2024
We're glad you found us, Ramona! We work hard to make sure our guests are comfortable and have a wonderful experience when they stay with us. Travel safely, and we'll see you again soon!

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Steve P. on 30 Apr 2024
Thanks for staying at My Place, John! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Janis

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great amenities and the price is right!
Stayed 1 night in Apr 2024
Response from Steve P. on 5 Apr 2024
Thanks, Janis! We're glad you enjoyed your visit and hope you'll come back to stay with us anytime you're in town. Travel safely, and we'll see you soon!

10/10 Excellent

Leigh

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose My Place when staying in Amarillo and have stayed several times over the past five years. The staff is always welcoming and professional. The rooms are spotless and are well outfitted. They welcome my little dog and have a reasonable pet policy. I highly recommend My Place Hotel in Amarillo.
Stayed 1 night in Apr 2024
Response from Steve P. on 6 Apr 2024
Thank you so much, Leigh! We're so glad your visits have all been great, and we truly appreciate your kind words. It's important for us to know how we are doing. Travel safely, and we'll see you next time you're in Amarillo!

10/10 Excellent

Robi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was very nice and accommodating.
Stayed 1 night in Apr 2024
Response from Steve P. on 4 Apr 2024
Thanks, Robi! Everyone on our team works hard to make sure our guests feel welcome and have a terrific stay. We appreciate your kind words and hope to see you again soon. Travel safely!

10/10 Excellent

Walt

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to make our stay very enjoyable.
Stayed 1 night in Apr 2024
Response from Steve P. on 4 Apr 2024
That's great to hear, Walt! Our team is the best and works hard to make sure guests always have a terrific experience. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All this perfect
Stayed 1 night in Mar 2024
Response from Steve P. on 26 Mar 2024
Thanks, Domingo! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Amenities
Very friendly and helpful front desk staff
Stayed 1 night in Mar 2024
Response from Steve P. on 24 Mar 2024
Thanks, Samantha! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Janet

Travelled with family
Lady had a great personality.
Stayed 1 night in Mar 2024
Response from Steve P. on 24 Mar 2024
Thanks, Janet! Our team is the best and always goes above and beyond for our guests. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to access, room was very nice. Beds were very comfortable. Would stay here again!
Stayed 1 night in Mar 2024
Response from Steve P. on 24 Mar 2024
Thanks, Jill! We're glad your visit was good and truly appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Britney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homey and clean!!!
Stayed 1 night in Mar 2024
Response from Steve P. on 19 Mar 2024
Thanks, Britney! We want all of our guests to be comfortable and feel right at home. Travel safely, and we'll see you the next time you're in town!

4/10 Poor

Christian

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve P. on 18 Mar 2024
Thanks for staying at My Place, Christian. We appreciate your feedback and are always working to better serve our guests. Travel safely, and please keep us in mind anytime you're in town. We'd love another opportunity to host you!

10/10 Excellent

Barbara

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Room set up conveniently and comfortable
Stayed 1 night in Mar 2024
Response from Steve P. on 16 Mar 2024
Thanks for your feedback, Barbara! We're glad your stay was good and hope to see you again soon. Travel safely, and have a terrific weekend!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Great place when traveling with pets.
Stayed 1 night in Mar 2024
Response from Steve P. on 17 Mar 2024
Thanks, Allison! We're glad your stay was great and hope you'll come back to visit us anytime you're in town. Travel safely, and have a wonderful week!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price. No frills, clean and friendly. Plus it has a small kitchen setup in the room. Super good deal. Highly recommend. Will definitely be staying here again next time we’re in town.
Response from Steve P. on 16 Mar 2024
Thanks, David! We're glad you enjoyed your visit and found My Place to be a great value! We work hard to keep our prices low while providing our guests an excellent experience. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities
All good, the only can complain the carpet. Overall all good.
Stayed 1 night in Mar 2024
Response from Steve P. on 12 Mar 2024
Thanks for staying at My Place, Nelson! We're glad your stay was good and appreciate your feedback. We are always working to make sure our guests get the best. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Alexandria

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful desk staff
Stayed 1 night in Mar 2024
Response from Steve P. on 11 Mar 2024
Thanks for staying with us, Alexandria! We're glad your visit was good and appreciate your kind words regarding our team. We hope you had a great trip and will come back to visit us anytime you're in town!

8/10 Good

Bridget, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Steve P. on 11 Mar 2024
Thanks, Bridget! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Rizza

Liked: Cleanliness, staff & service, property conditions & facilities
love it!
Stayed 1 night in Mar 2024
Response from Steve P. on 12 Mar 2024
Thanks, Rizza! We're glad you enjoyed your visit and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve P. on 9 Mar 2024
Thanks for staying with us, Kathy! We're glad your visit was great and hope to see you again soon. Have a great weekend!

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super awesome staff!
Stayed 3 nights in Feb 2024
Response from Steve P. on 7 Mar 2024
Thanks, Pamela! Our team is the best and always goes above and beyond for our guests. We're glad your stay was great and hope to see you again soon!

10/10 Excellent

Kristi

Travelled with group
Liked: Amenities, property conditions & facilities
property was easy to get in and out, clean, spacious rooms. Would recommend
Stayed 1 night in Feb 2024
Response from Steve P. on 6 Mar 2024
Thank you for staying at My Place, Kristi! We're glad you enjoyed your visit and appreciate your kind review. Travel safely, and we'll see you the next time you're in town!

6/10 Okay

Bonnie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Steve P. on 6 Mar 2024
Thanks for staying at My Place, Bonnie. We appreciate your feedback and are always working to improve our guest experience. We hope you had a safe trip and will come back to visit us anytime you're in town!

10/10 Excellent

Paloma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful place. It is not about how fancy it is but how clean, safe and comfortable. The full kitchenette is a great plus.
Stayed 1 night in Mar 2024
Response from Steve P. on 4 Mar 2024
Thank you so much, Paloma! We're glad you felt safe and comfortable. Those are our top two priorities. Travel safely, and we'll see you the next time you're in town!

2/10 Terrible

Stacie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I don't know how this place has such a good rating. Tiny rooms, tiny shower, tiny bathroom, no breakfast and coffee was terrible. Just a notch above motel 6.
Response from Steve P. on 4 Mar 2024
We're sorry to hear you didn't enjoy your visit, Stacie. Most of our guests love staying at My Place! Our rooms are large, and we work hard to make sure our hotel is always clean and welcoming. We hope you'll give us another try in the future!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times and it has been consistently well kept. Large rooms with small kitchenettes available at a good rate
Stayed 1 night in Feb 2024
Response from Steve P. on 27 Feb 2024
Thanks, Carol! We're glad all of your visits have been great and appreciate your feedback. We work hard to ensure our guests always have a wonderful experience. Travel safely, and we'll see you soon!

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 3 nights in Feb 2024
Response from Steve P. on 23 Feb 2024
Thanks for staying at My Place, Pamela! Our team is the best and always goes above and beyond for our guests. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from Steve P. on 21 Mar 2024
Thanks for staying at My Place, Tom! We're glad you enjoyed your visit and hope you'll come back to see us anytime you're in town. Safe travels!

10/10 Excellent

Natalie Sanfilippo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and pleasant. Property very clean. Room was spacious and clean.
Stayed 1 night in Feb 2024
Response from Steve P. on 18 Feb 2024
Thanks, Natalie! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you again soon!

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Very clean.
Stayed 1 night in Feb 2024
Response from Steve P. on 16 Feb 2024
Thanks, Josh! Our team always goes above and beyond to ensure our guests have a terrific experience. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Andrew

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Highly recommend.
Stayed 1 night in Feb 2024
Response from Steve P. on 16 Feb 2024
Thanks, Andrew! We're glad you enjoyed your stay and appreciate your recommendation. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and awesome staff
Stayed 7 nights in Feb 2024
Response from Steve P. on 16 Feb 2024
We're so glad you were comfortable, Pamela! We work hard to ensure our guests always have a first-class experience when they stay at My Place. Travel safely, and we'll see you the next time you're in town!