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Reviews of Henriette Stadthotel Vienna

4 out of 5
Henriette Stadthotel Vienna
Praterstrasse 44-46, Vienna, Vienna

Reviews

9.4

Exceptional

Rating 10 - Excellent. 735 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 19 out of 1002 reviews" "
Rating 4 - Poor. 2 out of 1002 reviews" "
Rating 2 - Terrible. 4 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked out fine and the reason for that was member Bettina. She welcomed us with a glass of elderberry juice, explained everything about the hotel and gave us directions to important places to visit. Her upbeat and congenial personality made our stay so enjoyable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really good stay here. Good location. 25 minute walk into the city centre, or a metro stop immediately outside, which got us there in about 10 minutes. Also a 10 minute walk to Pratepark, which our 2 teenagers absolutely loved, and we loved that you paid to go on rides rather than a huge entrance fee. Hotel was very clean, our room was huge (we had a family suite), very clean and spacious. And to echo nearly every other review, the breakfast was brilliant. Great staff and service.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ursula

Travelled with family
The staff was extremely helpful and friendly, nice clean room and excellent breakfast. Very pleasant stay and easy reach from the town center. Plenty of good restaurants near it.
Stayed 2 nights in Feb 2024
Response from -The Henriette Stadthotel Team on 26 Feb 2024
ohhhh you just enjoyed the time :) That is just good to see hope to see you soon again

10/10 Excellent

Quintin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Vienna
This was one of the best hotels I have stayed in for a long time. The room was spacious and very comfortable. The staff were pleasant and thoughtful. All together an excellent 5 day stay.
Stayed 1 night in Jan 2024
Response from -The Henriette Stadthotel Team on 6 Feb 2024
Ohhhh Quintiiiin! :) Thank you so much for your wonderful feedback! It's fantastic to know that you like our rooms and our lovely staff If you ever find yourself in Vienna again, we would be honored to welcome you back to Stadthotel.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed at the Stadthotel, and I have loved both times. They are a family run hotel, but whilst this could have a negative impact due to disorganisation, I’ve got to say the hotel is very well run, but with an added freshness caused by its ethos. I am not in Vienna very much, but if I do come back I will totally be going back there if possible.
Response from -The Henriette Stadthotel Team on 6 Feb 2024
Hiiii Alan!! Thank you so much for your lovely review and for choosing to stay with us at Stadthotel once again! We're thrilled to hear that you enjoyed your time with us and appreciated the unique atmosphere of our family-run establishment. It's wonderful to know that our efforts to maintain organization and infuse our hotel with a fresh ethos have not gone unnoticed. If your travels bring you back to Vienna, we would be absolutely delighted to welcome you back.

10/10 Excellent

Mustafa, ISTANBUL

Liked: Cleanliness, amenities, property conditions & facilities
We stayed there with our son, 8 years old. Location is very convenient. There ate plenty of restaurants near by and Billa supermarket. U1 line is 200 meters away. From airport to hitel took 35 minutes with teain. You can easily walk the city center from the hotel. The breakfast was great. Allmost all the products are organic. And the variety of food was really good. Staff at the reception desk and at the rastaurant was very helpful. Overall, we really loved the hotel. Prefer family suits at the 7th floor if you stay with your kids.
Stayed 3 nights in Dec 2023
Response from -The Henriette Stadthotel Team on 22 Jan 2024
ohhhhh Mr. B!! We are yooo happy that you just felt good here with your family thank you sooo much for that great review! and yess! You are right, the 7th floor is the best for the view, but also the other rooms do have there characters ;) hihiSee you sooon and all the best :)

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel: would highly recommend
Extremely clean and pleasant hotel in an excellent location with access to the underground about 5 meters from the hotel. Staff all extremely helpful and lovely. Breakfast was excellent with all produce sourced locally. Good options for vegans too.
Stayed 4 nights in Dec 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
ohhhh woooow! Just thank youuu!! We are sooo happy that you just had a lovely time here . Maybe we see us next time ;)

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for six nights in November of 2023. I recommend it for: the excellent location; proximity to transit; pleasant and helpful staff; clean, spacious, very reasonably priced, well-appointed rooms; the nice selection of reasonably priced wine, beer and water in the in-room fridge; the richly varied, very fresh, high-quality breakfast items, many of which were local sourced and/or organic; the somehow cozy-yet-spacious, well-lit breakfast room; but I mostly love it for the fact that they saved my bacon big-time when my booking was one night short of what it needed to be and they were fully booked. This was totally my fault, but they came through with a two bedroom apartment (for less than what my traveling companion and I were paying for our two rooms!) in a neighboring building, even moving my luggage there for me, with, of course, nary a thing lost, damaged (or even not-neatly folded) and put away just as one might. Imagine how such a blunder as mine could blow your last vacation day completely out of the water and send you spiraling deep down into bummerville and then imagine your hotel riding to rescue without you having to lift a finger. You would love them forever and tell anyone who would listen that it is the place to stay. Lord, I love these people for all of that and give them and their lovely hotel my unqualified and highest recommendation. Long live the Henriette Stadt Hotel, says I.
Response from Your Henriette Stadthotel Team on 4 Jan 2024
ohhh woooow James! it was just a pleasure! We are sooo thankfull to have so lovely guests like you :) We can't wait to see you soon! All the best :)

10/10 Excellent

Roy Emil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NC
Stayed 8 nights in Sep 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
thank youuu Roy

10/10 Excellent

MARK, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is convenient to the train transport with only about 5 minute walks. There are coffee shops nearby and convenient stores. The breakfast is superb, with different healthy fresh juices. The staff are very nice and polite. Highly recommend this place.
Response from -The Henriette Stadthotel Team on 27 Dec 2023
ohhhh what a pleasure :) sooo happy that you have been here and enjoyed the time hopefully you tried out aso our really good friend restaurants around the hotel :) hope to see you again and all the best in the meantime :)

8/10 Good

Maria Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
Thank you Maria Anne :)

10/10 Excellent

Stuart Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, with very good connection to the train stations, both over ground and the metro. The hotel, was superb, with a welcome drink when you arrived, tea, coffee, prosecco. The rooms are a very good size and you hear nothing from outside on the street. Everything you need in the rooms, including a kettle, tea ( no coffee, so bring your own if you want it), bottled water and some chocolate. Breakfast is a superb continental feast. The majority of the food is organic and locally sourced. Beautiful breads, alpine cheeses, cold meat, freshly squeezed veg shots, yogurt, cereals, nuts, seeds, fruit, pancakes, jams, 4 different homemade cakes and so much more. There is also coffee and numerous different teas ( herbal also) and hot chocolate. The staff are very pleasant and will direct you to the best restaurants, coffee shops, Christmas markets. The hotels commitment to sustainability is outstanding and should be applauded. We would absolutely come back here. Thank you Henrietta Stadthotel and everyone involved in the running of it.
Stayed 3 nights in Dec 2023
Response from Your Henriette Stadthotel Team on 4 Jan 2024
ohhh wow Stuart! :) What a good day an this review made it even better ! Thank you soooo much!!!Hopefully we see us again. And just ask for the coffe at the reception ;) we will make one for you there and you can take it with you in the room :) Just that everything will be perfect :)

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. Just a ten minute walk to the cathedral and the old town. The breakfast room is quite small, so best to avoid the busy times. Food was good.
Stayed 3 nights in Dec 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
Thanks Julie! :) Good to see you enjoyed the location of our Henriette :) And thanks for that review :) Oh yess... this thing with the breakfast room - we are working on it :) but good that you enjoyed it !

10/10 Excellent

Dermot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , excellent facilities and staff Transport is so easy with U 1 stop 100 yards from the hotel
Stayed 7 nights in Nov 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
Hey Dermot! You say it! We also love the U1 in front of the Hotel :) Great that you wnjoyed it :) Thank you for this great review! All the best!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The buffet breakfast had a great and tasty selrction.
Stayed 2 nights in Nov 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
ohhh thank youuuuu Suzanne Happy to had you with us! :)

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Amazing staff, very welcoming and accommodating. Spotlessly clean and a wide variety for breakfast. The location was excellent with the underground right on the door step. Easy for trips back to for shopping drops. Will definitely stay here again and would recommend.
Stayed 2 nights in Nov 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
Luuuucy! Just thank you!! :) Thats just great that you just enjoyed our place and yess!! We will be happy to see you again! All the best in the meantime :)

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The staff was friendly and helpful. The room was large and comfortable with luxurious bedding. Breakfast was excellent with most things made in house from organic local ingredients including honey harvested from hives on the hotel’s roof. A major underground station is across the street. I definitely would stay there again.
Stayed 7 nights in Nov 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
ohhh! and we would love to see you again! :)we love our honey tooo and we just get hungry, when we read about the breakfast :) Thank you sooo much and all the best in the meantime!

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recently spent 2 weeks at this hotel and had a very enjoyable stay. I got a room on the 2nd floor -courtyard facing which is what you want as there is a major construction going on the Praterstrasse so very noisy. Room size was great. nice to have a balcony too. wish there had been a microwave and kitchenette but I made it work. lots of closet space and a coat/shoe area was a pleasant surprise and useful. I liked being on the 2nd floor which is also where the breakfast room is so very convenient to walk there in my slippers. would be great to even have a microwave in this space so one can warm up any take out food later on in the day. Also I would recommend bringing your own wash cloth as they do not supply any. I will be back for my next visit next year! staff all exceptional, helpful, friendly and personable.
Stayed 13 nights in Nov 2023
Response from -The Henriette Stadthotel Team on 4 Jan 2024
Thank youuu Caroline! So happy to had you here! Good to see that you enjoed the stay with us the thing with the microvawe ...next time, just ask us. :) We do have microwaves.. so we would be more then happy to warm food up for you :)And yesss... the bathrobe is not that common here. But thank you for the tip :)hope to see you soon!!

8/10 Good

Wuqiang, Sale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in good condition. Its location is convenient to walk to city centre. The breakfast is good. There is no dinner in this hotel. However, there are a number of restaurants very near to the hotel, which are pretty good.
Stayed 5 nights in Oct 2023
Response from Giudi & Henriette Team on 19 Nov 2023
Thank you so much for your kind feedback!We are looking forward to welcoming you soon again in our hotel! Kind viennese regardsGiudi & Henriette Team

10/10 Excellent

Magnolia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for almost a week and loved it. The breakfast was really good and all the staff I met were great. The location right next to the train and within walking distance to a way bigger station was super convenient. Would definitely stay again.
Stayed 5 nights in Sep 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Thank you for your stay Magnolia We aare happy to hear, that you enjoyed the time here :)All the best and hopefully we see us againKind regards

10/10 Excellent

Nichole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was such a find! The staff are all so incredible and the breakfast was beautiful. My room was a good size and also had a balcony. The location is great and it’s very walkable. I’ll definitely be back here!
Stayed 1 night in Oct 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Great! That sound like a awesome holiday We are thankful to be a part of it Thank you and hopefully we see us soon :)Kind regards

10/10 Excellent

Oddbjorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Great Thanks :)

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many little touches. Very green ethos -bees on the roof for honey, home made jam. Eggs decorated. Little pressie as I left. Very pleasant short stay.
Stayed 1 night in Oct 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Ohhhh Thank you sooo much. That you see our lovely detaily makes our day. Great! All the best and hopefully we see us again Kind regards

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect. Very clean room and exceptional breakfast. I am gluten free and they baked fresh goods for me every morning. The hotel is across the U1 train making it a very convenient location. The staff was very friendly and helpful. We would love to stay again and we will definitely recommend it. Don’t hesitate and book this hotel!
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Wooooow Thats great :) Nice that you enjoyed the stayyes, we love it, that you got everything you wanted also at the breakfast :) Thaaaaaank youuu and yess! We would love to see you again :)

10/10 Excellent

Sarah

Stayed 2 nights in Sep 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Thank you :)

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel conveniently located next to metro for access to city. Superior room clean, good size and quiet as requested. Staff very friendly and helpful. Breakfast OK but no hot options without extra charge. Similar disappointment that everything in room including bottled water extra charge.
Stayed 4 nights in Sep 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
HI there :)First of all, thank you for your stay and your honest opinion. We aork on us self and thats why these reviews are important for us. We work out a few new things and yes, the extra bottles in the room are for charge. But the tap water ist great... and the extra costs for the eggs are asked because we give our best with the homemade things and we do have sooo many things on the buffet (we are sorry if you had to less :o just ask maybe for your wishes...we alwys try our best to make wishes come true ) and we think these eggs are a special and our small luxus... :)Hopefully you enjoyed your stay anyway with the room, staff and how you said the perfect location :)All the best and maybe we see us next time :)Kind regards

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious comfortable bedrooms. Excellent breakfast. Helpful and friendly staff U-Bahn station a few yards away.
Stayed 5 nights in Sep 2023
Response from Your Henriette Stadthotel Team on 5 Nov 2023
Hi there :) That sound great yes yes. the Metro station is such a great thing :) and the breakfast helps to get ready for the perfect day :) Thank you sooo much for your stay and the really good review. Maybe we see us next time :)kind regards and all the Best

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service
We had a wonderful 3 night stay at the Henrietta hotel. The room was comfortable and the breakfast was outstanding. We highly recommend it.
Stayed 3 nights in Sep 2023
Response from - The Henriette Stadthotel Team on 19 Sept 2023
We really like that you had such a good time here. Nice that you were also with us during the beautiful time in Vienna :) In the meantime we wish you all the best and maybe see you next time :)Thank you!

10/10 Excellent

Dragan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious. Beds very comfortable. Breakfast is a special treat - variety and taste are outstanding. The best part for us was the location so close to the downtown.
Stayed 5 nights in Aug 2023
Response from - The Henriette Stadthotel Team on 19 Sept 2023
oh yes. we can really show off a bit with the location. It's nice that you see it the same way. Thanks for the great review! We are glad that you felt so comfortable.Maybe we will see each other again :)

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very nice and helpful. The hotel is great, large rooms, clean, comfy beds. The best was the breakfast! Do not miss it, it was amazing! Lots of options for everyone. The hotel is about a 5 min walk from the centre of Vienna.
Stayed 3 nights in Jul 2023
Response from - The Henriette Stadthotel Team on 25 Jul 2023
Oh thank Lorraine for that great review It's good to hear that you enjoyed the stay with us and that you had a nice time in Vienna :)An yess!- with our breakfast you surely had more energy for exploring the city. :) Hopefully we will see us another time ;) all the best for you!

10/10 Excellent

Shraddha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from -The Henriette City Hotel Team on 17 Jul 2023
We are really happy to see that you had a great time with us. All the best and maybe see you next time. :)

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and appreciated the overall sentiment of sustainibility. Nice big room and nice staff. Breakfast was good, but not as phenomenal as I expected from previous reviews. Wish there would have been a message from the hotel prior to our arrival as there was construction that made it seem like we could not drive up to drop off our luggage. I had to find parking farther away and ask for more info on how to get there. Initially we were quite warm at night and couldn't get our thermostat below 22C. After inquiring, we found out it had been locked there and had to request the ability to turn it down another degree. Could not get the tv to work and requested someone check it while we were out, but upon return it still did not turn on.
Stayed 2 nights in Jul 2023
Response from -The Henriette City Hotel Team on 17 Jul 2023
Thank you for the super review! We are really happy that you have been with us! :)So bad, that the journey did not go as planned. We have informed our guests in advance regarding the by car. But unfortunately this did not work with all portals, because some contacts were not available. It's a pity that you didn't find the breakfast as incredibly tasty as other guests. The homemade cake, the fresh vegetable juices, the homemade granola and the delicious homemade porridge, which is reinvented every season. Maybe next time there will be something for you ;) Precisely because of sustainability, which you have already mentioned, we have deliberately blocked our rooms to 22C. But on request, we are happy to unlock them for cooler temperatures. :)That the Tv was not immediately repaired we regret. But we hope you still had a nice stay and maybe we will see each other again :)

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Wonderful breakfast. There was construction going on in July 2023, so the road was closed and it was noisy during the day. But I highly recommend this hotel!
Stayed 3 nights in Jul 2023
Response from Veronika and the Henriette Team on 14 Jul 2023
Dear Karen,Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed our hotel's great location and had a wonderful breakfast experience. We apologize for any inconvenience caused by the construction happening during your stay. We understand that this could have affected your overall experience.We would love to have you back as our guest in the future and provide you with an even better experience. Please do not hesitate to contact us directly if you have any further questions or if there is anything else we can assist you with.Thank you again for choosing our hotel and recommending us!Warm regards,Veronika and the Henriette Team

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
air conditioner was not working
Stayed 2 nights in Jun 2023
Response from Veronika and the Henriette Team on 3 Jul 2023
Dear Guest,Thank you for sharing your feedback regarding the air conditioner in your room. We apologize for any inconvenience this may have caused during your stay. Our team is committed to ensuring a comfortable and enjoyable experience for all our guests, and we take maintenance issues seriously.In situations like these, we encourage our guests to contact our front desk immediately so that we can promptly address any concerns. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,Veronika and the Henriette Team

10/10 Excellent

Soon Heng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very clean and spacious room. Very friendly staff. I thoroughly enjoyed my stay here.
Stayed 3 nights in Jun 2023
Response from Henriette City Hotel Team on 22 Jun 2023
Hi there!Soooo good to read that. Thank you for staying with us. We are happy that you enjoyed your stay! Hope to see you soon. All the best :)

10/10 Excellent

Peter, Surrey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here. The breakfast was especially notable. The staff was great. Also appreciated the honesty bar.
Stayed 4 nights in May 2023
Response from Veronika and the Henriette Team on 8 Jun 2023
Dear Peter,Thank you for your kind words. We take special pride in our breakfast with our regionally sourced produce. And we are delighted to hear that you enjoyed it as well. Our team strives to provide excellent service, and we appreciate your kind words about their efforts.Great to hear that you appreciated our honesty bar. It's designed to provide convenience and flexibility for our guests, allowing them to enjoy a selection of beverages at their leisure.Thank you again for your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,Veronika and the Henriette Team

10/10 Excellent

Yvonne

Stayed 1 night in May 2023
Response from Veronika and the Henriette Team on 26 May 2023
Dear Yvonne, Thank you for your perfect rating! Is there is anything specific you want to highlight or any feedback that you would like to share with us? Your feedback helps us continuously improve our services and enhance the overall guest experience.Warm Regards,Veronika and the Henriette Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms good, Service good, nothing special BUT the breakfast is from heaven!!!
Stayed 5 nights in May 2023
Response from Veronika and the Henriette Team on 26 May 2023
Hello Martin, Thank you for taking the time to leave a review of your recent stay with us. May I ask what would have turned the service into something special in your opinion? We are always looking for ways to improve so your feedback would be greatly appreciated. Thank for choosing our hotel, and we look forward to welcoming you back in the future. Should you have any specific suggestions or preferences for your next visit, please feel free to reach out to us. We would be delighted to assist in making your stay even more memorable.Warm regards,Veronika and the Henriette Team

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean, comfortable hotel, with helpful service. Situated just 20 mins walk from the main centre. We had a fab stay.
Stayed 2 nights in May 2023
Response from Veronika and the Henriette Team on 26 May 2023
Dear Indra,Thank you for your lovely review! We are thrilled to hear that you found our hotel clean and comfortable during your stay. It's also great to know that our team made a positive impression on you.What locations did you visit in our area? We have some awesome cafes and restaurants here. It was our pleasure to have you as our guest, and we are delighted that you had a fabulous stay with us. We look forward to welcoming you back for another memorable experience in the future.Best regards,Veronika and the Henriette Team

10/10 Excellent

Ivy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco-conscious & organic breakfast
It was spacious, quiet, close to the subway station, I love that it is eco-conscious, and the best part was the delicious buffet breakfast! They produce their own honey on the hotel rooftop and they pride themselves in their homemade food which is almost all organic. The staff were also very helpful and kind. Small personal gestures really added something special to the hotel.
Stayed 3 nights in Apr 2023
Response from Henriette City Hotel Team on 21 Jun 2023
Hi Ivy :) Thank you for this suuuuper review. good to hear you enjoyed your stay. And we really love to to know that you appreciate our products. Great, that you felt the Henriette vibe :) Let see us next time :)

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Apr 2023
Response from Henriette City Hotel Team on 21 Jun 2023
Hi Richard! So good to hear that! Thank you! All the best and maybe we see us again here in vienna :)

10/10 Excellent

Jeff

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Veronika and the Henriette Team on 26 May 2023
Hello Jeff, Thank you for your perfect rating! Is there anything specific you want to highlight or any feedback that you would like to share? Your feedback helps us continuously improve our services and enhance the overall guest experience.Warm Regards,Veronika and the Henriette Team

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean, walkable to most sites. Exterior/lobby dated but rooms comfortable. Recommend.
Stayed 1 night in Apr 2023
Response from Veronika and the Henriette Team on 1 Aug 2023
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our staff and found our hotel to be clean and comfortable. Our team takes great pride in providing excellent service to our guests, and we're delighted that you had a positive encounter.We appreciate your feedback regarding the exterior and lobby, and we're continually working to improve our facilities to ensure a memorable stay for all our guests. Rest assured that we are taking your comments into consideration for future enhancements.We genuinely value your recommendation, and we would be delighted to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Safe travels, and until we meet again!

10/10 Excellent

Mendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
Excellent location (meters from the subway entrance). very clean, Very helpful and pleasant staff. Very good and varied breakfast. (I would add a variety of vegetables salad...).
Stayed 4 nights in Apr 2023
Response from Veronika and the Henriette Team on 12 Jul 2023
Dear valued guest,Thank you for your wonderful review of our hotel! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us.We couldn't agree more about our excellent location. Being just meters away from the subway entrance makes it incredibly convenient for our guests to explore the city. We're glad you found it beneficial.Maintaining cleanliness is one of our top priorities, so we're delighted that you found our hotel to be very clean. Our housekeeping team takes great pride in their work, ensuring that our guests have a comfortable and spotless environment throughout their stay.Our staff members are the heart and soul of our hotel, and we're thrilled to hear that they provided you with helpful and pleasant service. We strive to go above and beyond to make our guests feel welcome and well taken care of.We're also glad that you enjoyed our very good and varied breakfast. Your suggestion to add a variety of vegetable salad to our breakfast options is greatly appreciated. We constantly review and enhance our offerings based on guest feedback, so your input is invaluable. We'll certainly take your suggestion into consideration to further enrich our breakfast menu.Once again, we truly appreciate your positive feedback. Should you plan another visit to our beautiful city, we would be thrilled to welcome you back to our hotel. If there is anything else we can assist you with, please don't hesitate to let us know.Warm regards,

10/10 Excellent

C.J.

Stayed 1 night in Mar 2023
Response from -The Henriette Stadthotel Team on 27 Dec 2023
wooow :) Just thank you! Hope to see you again :)

10/10 Excellent

Sama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area breakfast and staff
Stayed 6 nights in Feb 2023
Response from Henriette Stadthotel on 9 Mar 2023
Dear Sama,thank you for taking the time to give us such a positive feedback! It's been a pleasure having you with us.Kind regards,

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little gem of a hotel. It's family run but it's also efficient. It means they are very interested in the "personal touch", and the staff are friendly but also do their jobs well. I loved the hand written welcome note. The eggs in the dining area have little hand decorated pictures and messages on them. I was given a departure gift. The staff are invariably efficient, but are also human. All the rooms are numbered, but also individually named. The rooms are beautifully furnished, and have both soft and firm pillows! (One of my bugbears in hotels is they often only have soft pillows). I also saw they were in the process of refreshing a room whilst I was there, so I assume they work hard to keep the rooms looking great. There is an underground station right outside the entrance. It is very handy for Prater. It's also about a 40 minute walk to Stephansplatz. All in all, a really good location. The only things that I found a little disappointing were the shower - which wasn't thermostatic and so could fluctuate a little, and it would have been nice to have a box of tissues in the room provided by the hotel. It was very, very cold during the trip and runny noses were prevalent at the time... :D One other slight concern is they have only a single lift. This broke down on my final day and trekking up from the breakfast room to the 7th floor wasn't fun... If I return to Vienna, I will definitely be looking at this hotel first.
Stayed 4 nights in Jan 2023
Response from Henriette Stadthotel on 14 Feb 2023
Dear Alan,thank you very much for taking your time to write this honest and detailed feedback! The owners were more than happy to read this words and all of the staff members too!You're always welcome in our Henriette and we're looking forward to see you aroung anytime soon.Kind regards of ViennaHenriette Stadthotel

10/10 Excellent

Bindesh K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Breakfast, location, amenities, staff, cleanliness, spacious, comfort.
Response from Henriette Stadthotel on 14 Feb 2023
Dear Bindesh K,thank you for this phenomenal rating! We're happy to see that all your expectations were fulfilled.Kind regards of ViennaHenriette Stadthotel

8/10 Good

Katie

Stayed 3 nights in Dec 2022
Response from -The Henriette Stadthotel Team on 27 Dec 2023
Thanks for the feedback and the honesty :) We really appreciate if our guests say us how to become better :) Next time we hopefully have the chance to make the stay just perfect. Just let us know how we can do it better for you :) We try really our best. Hope to see you soon! All the best!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Definitely will stay again. Location is great and food is amazing.
Stayed 5 nights in Dec 2022
Response from Veronika and the Henriette Team on 12 Jul 2023
Dear valued guest,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had an excellent stay and that you enjoyed our convenient location and amazing food.At our hotel, we strive to provide a comfortable and enjoyable experience for all our guests, and we are thrilled to know that we met your expectations. We take great pride in our prime location, which offers easy access to nearby attractions such as Prater, Alte Donau, Neue Donau, and Stephansdom.Our culinary team is dedicated to creating delicious and memorable dining experiences, and we are thrilled that you found our food to be amazing. We believe that great food enhances the overall stay, and we are glad to have delivered on that aspect.We truly appreciate your recommendation, and we would be absolutely delighted to welcome you back for another memorable stay. Please do not hesitate to reach out to us if there is anything we can assist you with in the future.Warm regards