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Reviews of Hotel Gran Claustre Restaurant & Spa

4 out of 5
Hotel Gran Claustre Restaurant & Spa
Carrer del Cup, 2, Altafulla

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 125 reviews" "
Rating 8 - Good. 49 out of 125 reviews" "
Rating 6 - Okay. 13 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 3 out of 125 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Lo pasamos muy bien
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. It’s a boutique hotel, and we were traveling with our 10 year old daughter. The hotel catered for all our needs, from great food to the spa and swimming pool, and proximity to the beach (10 min walk). Really enjoyed that it was authentic, catering for Spanish as well as international guests. The history hill top town is quiet, with a good few bars and restaurants. In Altafulla, most places do close between 1-5pm… it’s great, exactly the way it should be.
Stayed 4 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful luxurious retreat
I had my third and fourth stays in Gran Claustre recently. It is an outstanding small and luxurious hotel, with excellent staff and food, in a beautiful setting. Great rooms, spotlessly clean and very good beds and linen. I recommend it.
Stayed 2 nights in May 2023

8/10 Good

M Elena

Liked: Property conditions & facilities, room comfort
Splendid place, horrendous breakfast
A wonderful place but with a shockinglly poor breakfast, which does not match the quality elsewhere. Substandard food quality and bad service -do not book breakfast at this hotel.
Stayed 6 nights in Aug 2022

10/10 Excellent

Delinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, as is the area around it. Very walkable with access to shops, restaurants, beach, sites. Occasionally, trash was seen around the property. Overall, we had an excellent experience. The staff was kind, the breakfast was generous and fresh. Our room was nicely cleaned each day for two weeks.
Stayed 14 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot, friendly staff, great location
Stayed 2 nights in Nov 2021

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place located inside the old town with tapas / wine places in the direct vicinity
Stayed 1 night in May 2021

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular en todos los sentidos
El lobby, el spa, la ubicación, la suite...todo mucho más de lo esperado! Volveremos cuando reabran el otro edificio después del COVID! El desayuno también acabo siendo la guinda del pastel!
Stayed 1 night in Feb 2021

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was hard to find by car since sat nav did not work nearby, not hotels fault.
Stayed 1 night in Feb 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic and beautiful area
Check-in was as expected quick and friendly. The room was comfortable. Tricky getting in to shower as it had fixed door, when switching on the shower you get covered in cold water before it reaches temp. did not eat at the restaurant as it opened at 8:30 pm and i tend to eat around 6:30 pm.
Stayed 2 nights in Jan 2020

8/10 Good

Pushpinder, India

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is little bit far from the main Street.So, sometime it is difficult to reach the hotel without the Taxi or personal vehicle. Good Part is that Hotel is made in traditional style & it's Good for Stay. In front of Hotel, there is a park where you can walk anytime.
Stayed 3 nights in Nov 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed here recently for a wedding. Fantastic hotel! Rooms are so spacious and nicely decorated! Beds were very comfortable. Great choice for breakfast the next morning.
Stayed 1 night in Nov 2019

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace/courtyard bar was great. Old town setting lovely. Staff really nice.
Stayed 3 nights in Aug 2019

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Maria dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

6/10 Okay

Nathan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice room- check services though.
We booked this hotel for the spa and terrace restaurant for our one year anniversary. I emailed the hotel after booking to reserve spa time and got no response. When we arrived we were told the spa was closed for renovations and the terrace restaurant is only open from mid June- these things were not flagged on the website.
Stayed 1 night in May 2019

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, room comfort
Beautiful building in a great location.
Beautiful building - the local area was also charming - though we were out of season in May and not all the restaurants were open. The hotel has some dark rooms so if light is important to you then request a room with more light. The hotel accommodated all our requests and the staff were very pleasant. The only negative comment would be that the hotel now needs some refurbishment of the rooms - to keep the hotel at the top of its game - the rooms are feeling a little tired.
Stayed 4 nights in May 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay
Good hotel, comfortable stay and quiet night sleep. Friendly staff and good facilities. Didn't use the spa or on-site restaurant but pool area good.
Stayed 3 nights in May 2019

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The castle
The Hotel was lovely ,perhaps the bathroom need a little attention ,little the mastic round the bath but om the whole a good hotel. Breakfast included and was very good
Stayed 1 night in Mar 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop.
Overnight stop on the way to Barcelona. Parking was easy and reception very welcoming. Unfortunately due to the season very few restaurants open on a Tuesday evening. Lovely hotel, didn't use the spa, the only downside was that the internet was down when we arrived.
Stayed 1 night in Dec 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and quaint
We went over to Altafula for a wedding, cute hotel, 15 minutes walk downhill to the beach, amazing venue, feels very spanish and cultural
Stayed 4 nights in Aug 2018

8/10 Good

Antoni, London

Liked: Cleanliness, staff & service
Lovely hotel in the heart of the old town
Despite needing a kick of paint in a few spots, the hotel was a perfect base for a long weekend away for a friend’s wedding. The staff were pleasant and the surroundings beautiful, especially the courtyard dining area. The rooms were pleasant if unspectacular, but comfortable none the less.
Stayed 3 nights in Aug 2018

10/10 Excellent

Sue, North Wales

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Super place to stay
Fantastic place, in the heart of the old town. Peaceful and quiet with friendly, helpful staff. Rooms good sized, well equipped & comfortable. Easy walk down to the beach area & lovely to stroll the lanes around the castle in the evening. Would highly recommend to anyone looking for a relaxing break & will definitely be back!
Stayed 7 nights in Jun 2018

4/10 Poor

pauline, warwick

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No bar Outdoor pool was covered no outside seating area apart from a few bucket chairs in very small are behind reception. Lighting in bathroom too bright . Lovely location but not comfortable for longer stay unless you use Spa facilities. My view was a brick wall Staff were excellent Coffee was from a machine using pods never managed a good hot cup
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Great
Stayed 1 night in Nov 2017

10/10 Excellent

matt, leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quite hotel
Great food Friendly staff excellent views from room. But no kettle etc in room. Could not change money ? Location great for old town but long walk down to beach.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable but beginning to feel a little tired.
Pleasant hotel, but room facilities beginning to feel a little tired. Bathroom and shower adequate but slightly tatty, sink plug did not work, AC set at fixed value and completely inadequate for the season. Lovely location though.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

Dmitry

Stayed 4 nights in Jul 2017

6/10 Okay

Bill, Washinton Statw

Liked: Cleanliness, room comfort
Nice hotel, Spa Not Really
Beautiful room and most staff were warm and warm. An easy walk to the beach. An adult oriented hotel. The hot spa is large pool and the water iwas not hot. No towels in the spa room. You have to pay extra to use the spa area. I had a massage that scored 3/10. Baby soft fingers that rested often. I expressed my concern regarding the whimpy massage and was told that everyone else liked it....so what. No apology and no offer to make it right for the customer. Curious that they require you to wear underwear for a massage. I don't care because I am n the modest side. I have never been told that before. She also did not ask me if I had any areas she could focus on. I would not return.
Stayed 1 night in Jul 2017

10/10 Excellent

Zulyn, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great hotel.
Stayed 1 night in Dec 2023
Response from Equipo Gran Claustre on 11 Feb 2024
Gracias por dedicar tiempo en escribir su opinión. Nos alegra saber que han disfrutado de la experiencia y esperamos verlos pronto nuevamenteAtentamente,

8/10 Good

Katarina

Stayed 2 nights in Sep 2023

10/10 Excellent

Mari

Travelled with partner
Liked: Amenities
Sería mucho pedir, pero aprovechar la piscina exterior preciosa, con agua templada
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Mejorable
Un hotel al que le falta una pequeña reforma. La habitación está anticuada, la ducha podría mejorar, mobiliario antiguo, fuerte olor a humedad. El desayuno aceptable, tiene un buffet escaso.
Stayed 1 night in Aug 2023

8/10 Good

Ricardo

Stayed 1 night in Aug 2023

10/10 Excellent

Elisa

Stayed 1 night in Aug 2023

4/10 Poor

Arturo

Disliked: Staff & service, property conditions & facilities
Habitación desactualizada, bastante incómoda porque la bañera y la mampara estaban muy viejas, el agua del labavo se salía y encharcaba el suelo por culpa de su diseño inadecuado. Faltaban elementos de cortesía como geles, champú y lo que había estaba en malas condiciones. Y además en el circuito de aguas del spa no funcionaban algunas instalaciones. Mala experiencia tratandose además de una habitación de clase superior. No volveré
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal de recepcion y servicio desayunos excelente. Lo recomiendo,esta a la altura de sus 4 estrellas.
Stayed 2 nights in Aug 2023

10/10 Excellent

Yoann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Gonzalo Nadal

….
Stayed 1 night in Jul 2023

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha sido todo muy agradable y relajado
Stayed 2 nights in Jul 2023

2/10 Terrible

Michelle

Stayed 5 nights in Jul 2023

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super godt!
Vi har tidligere boet på Gran Claustre og ville gerne tilbage. Det er en rigtig god oplevelse: God restauranter, i den gamle bydel i Altafulla og alligevel i gåafstand til standen.
Stayed 5 nights in Jun 2023

8/10 Good

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour près du château d'Altafulla
Très belle situation, accueil chaleureux ,pour un séjour agréable .Seul défaut :utilisation démesurée de l'air conditionné dans les restaurant
Stayed 10 nights in Jun 2023

8/10 Good

JOAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen hotel en un lugar tranquilo, ha mejorar el desayuno tanto la comida como el servicio muy deficiente
Stayed 1 night in May 2023
Response from Equipo de Gran Claustre on 7 May 2023
Apreciado Sr. Corominas;Reciba estas líneas como sincero agradecimiento por haber escogido nuestro Hotel.Así mismo, nos complace de muy buen grado leer sus comentarios satisfacción. Por otro lado igualmente tomamos nota sobre sus comentarios del desayuno para intentar mejorar ya que nuestra principal prioridad es la satisfacción y el bienestar de nuestros clientes.Será un placer recibirle de nuevo en la Vila Closa de Altafulla.

10/10 Excellent

Antonio Eusebio, Martorell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En conjunto el Hotel y SPA están muy bien, la atención del personal sin duda es de lo mejor, lo que encontré a faltar a diferencia de otros 4 estrellas que he visitado es el tema de los amenities de la habitación, una cafetera, tetera, por ejemplo,se hubiese agradecido, el funcionamiento de la wifi muy regularcito, cuando funcionaba genial, pero cuando empezaba a tener cortes de datos, el trabajo se complicaba. Y en cuanto a la habitación quizás un pero importante y era el olor que cuando llegabas había, que te obligaba a ventilar un rato. El desayuno muy correcto, el hecho de que te sirvan en la mesa lo encuentro perfecto. Los tratamientos/masajes que probamos fantásticos, un 10 a las dos masajistas. En resumen, lugar para descansar, muy tranquilo, en un entorno espectacular, y con una gente super agradable, recomendable sin duda.
Stayed 3 nights in Apr 2023
Response from Equipo de Gran Claustre on 18 Apr 2023
Apreciado Sr Eusebio;Reciba estas líneas como sincero agradecimiento por haber escogido nuestro Hotel.Nuestra principal prioridad es la satisfacción y el bienestar de nuestros clientes, aportando el mejor servicio y calidad en cada una de las experiencias que ofrecemos, todo ello está en el centro de todo lo que hacemos, así mismo tomamos nota de sus comentarios de mejora.Será un placer recibirle de nuevo en la Vila Closa de Altafulla.