Title: Swissôtel Wellness Resort Alatau Almaty Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Swissôtel Wellness Resort Alatau Almaty Travelers can enjoy a round of golf on the 18-hole course, rejuvenate with spa treatments, savor fine dining options, and relax by the pool at this luxury resort ## Photo gallery for Swissôtel Wellness Resort Alatau Almaty ![Restaurant - Swissôtel Wellness Resort Alatau Almaty (Almaty)](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/7dc4d3b4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video - submitted by Виктор's Travel Shop](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/46c6e04e-1b0b-4da4-8bbf-79f56047c385-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk - Swissôtel Wellness Resort Alatau Almaty (Almaty)](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/32e3603b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Swissôtel Wellness Resort Alatau Almaty (Almaty)](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/2e6c7be3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Swissôtel Wellness Resort Alatau Almaty (Almaty)](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/bc96080e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Swissôtel Wellness Resort Alatau Almaty offers luxury in Nauryzbay District. Enjoy an 18-hole golf course, sports massages at Purovel Spa & Sport, designer stores, and three diverse restaurants. Free WiFi lets visitors share their experiences instantly. ## Reviews 8.4 Very good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £138 includes taxes & fees 1 Mar - 2 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 14 of 14 rooms ### View all photos for Classic Room, 1 Double Bed, Mountain View ![Classic Room, 1 Double Bed, Mountain View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/48c928a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double Bed, Mountain View 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 398 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Classic Twin Room, 2 Single Beds, Mountain View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/b9ae7a98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, 2 Single Beds, Mountain View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 398 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic) ![Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/93aa99d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 King Bed, Mountain View (Panoramic) 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 388 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Classic Twin Room, 2 Single Beds, Mountain View (Panoramic) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/b9ae7a98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Twin Room, 2 Single Beds, Mountain View (Panoramic) ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 388 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed, Mountain View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/e8733aac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Mountain View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 463 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/ee4521e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, 2 Single Beds, Mountain View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 463 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/9fc750e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Mountain View (Panoramic) ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 484 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/ee4521e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic) ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Mountain view - 484 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds ### View all photos for Deluxe Suite, 1 King Bed ![Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/04138b9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Smart TV Hypo-allergenic bedding - 667 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic) ![Grand Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/1822803f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite, 1 King Bed, Mountain View (Panoramic) ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Smart TV Hypo-allergenic bedding - Mountain view - 915 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic) ![Junior Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/77d4fc9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Mountain View (Panoramic) ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu - Mountain view - 657 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic) ![Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/a693c76e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed, Mountain View (Panoramic) ### Highlights Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Smart TV Hypo-allergenic bedding - Mountain view - 1324 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Suite, 1 King Bed with Sofa bed ![Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/0770c04a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed with Sofa bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Dining table Smart TV - 1485 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Presidential Suite, 1 King Bed ![Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/72000000/71040000/71039900/71039818/584b0e8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Smart TV Hypo-allergenic bedding Pillow menu Day bed - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Swissotel-Wellness-Resort-Alatau-Almaty.h71039818.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Swissotel-Wellness-Resort-Alatau-Almaty.h71039818.Hotel-Information) ## About the area Located in Nauryzbay District, a neighbourhood in Almaty, Swissôtel Wellness Resort Alatau Almaty is in the suburbs and on a lake. Kazakhstan Independence Monument and Almaty Opera House are local landmarks, and travellers looking to shop may want to visit MEGA Alma-Ata and Colibri. Looking to enjoy an event or a game while in town? See what's happening at Almaty Arena or Medeu Skating Rink. [Visit our Almaty travel guide](https://www.expedia.co.uk/Almaty.dx354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.19619%2C76.81226&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=odcbRhdQ-_H8GHgCfDeeKw7_BGA=) Tausamaly 50A, Almaty, A32BOF2 ### What's nearby - First President of Kazakhstan Park 10 min drive \- 5.3 miles - Medeu Skating Rink 10 min drive \- 5.3 miles - Almaty Arena 10 min drive \- 5.3 miles - Casino Zodiak 11 min drive \- 5.5 miles - Almaty Central Stadium 14 min drive \- 7.6 miles ### Getting around - Almaty Station 42 min drive - Almaty (ALA-Almaty Intl.) 59 min drive ### Restaurants - Moxie Bar 1 min walk - The Quarter 2 min walk - Phoenix 3 min walk - Largo Karaoke Club 6 min drive - Раста веранда "Ватикан 4 min drive ## About this property ### Swissôtel Wellness Resort Alatau Almaty Luxury hotel located in Nauryzbay District Take advantage of an adjacent golf course, a poolside bar and designer shops on-site at Swissôtel Wellness Resort Alatau Almaty. Get out on the links at this hotel and enjoy amenities such as golf caddies. Treat yourself to a body treatment, a massage or a manicure/pedicure at Purovel Spa & Sport, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. Additional perks include: - 4 outdoor pools and an indoor pool, along with sunloungers - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a ballroom - A reception hall, wedding services and a front desk safe Room features All 222 rooms boast comforts, such as premium bedding and pillow menus, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces. More conveniences in all rooms include: - Hypo-allergenic bedding, free cots/infant beds and day beds - Bathrooms with heated floors and designer toiletries - 49-inch Smart TVs with digital channels - Wardrobes/cupboards, daily housekeeping and electrical adapters/chargers ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/1000000/540000/533800/533761/7291335f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Almaty by IHG Bostandyk District - Pool - Spa - Kids’ pool - Parking included 8.8 Excellent 99 reviews £167 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=533761&PinnedHotelID=533761&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/38000000/37060000/37053000/37052984/2646c6c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Almaty Almaly District - Pool - Spa - Kids’ pool - Parking included 8.4 Very good 44 reviews £151 includes taxes & fees 20 Feb - 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Pool - Hot tub - Spa - Pet-friendly 9.2 Wonderful 134 reviews £173 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=695798&PinnedHotelID=695798&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-25&endDate=2026-02-26&selected=71039818&PinnedHotelID=71039818&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=71039818,533761,37052984,6844356,32533816) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children - 3 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Things to do - 18-hole adjacent golf course - 4 outdoor pools - Children's pool - Designer stores - Full-service spa - Golf caddies - Gym - Indoor pool - Steam room ### Family friendly - 4 outdoor pools - Children's pool - In-room cot - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Guidebooks - Laundry facilities - Lockers - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 5 meeting rooms - Business centre - Conference centre (646 square foot of space) ### Outdoors - Garden - In a state park - On a lake - Picnic area - Pool loungers ### Full-service spa - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot tub - Hot/mineral springs - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices in meeting rooms - Handrails in hallways - Handrails in stairways - Lift - Pool access ramp on site - Stair-free path to entrance - Valet for wheelchair-equipped vehicles - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Communal living room - Designated smoking areas (fines apply) - Double-glazed windows - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - Reception hall ## Room amenities ### Bedroom - Blackout drapes - Day bed - Free cot - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Bathtub or shower - Bidet - Designer toiletries - Dressing gowns - Hair dryer - Heated bathroom floor - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 49-inch smart TV with digital channels ### Food and drink - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Electrical adapters - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: noon Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities or services will be unavailable from September 29 2025 to April 30 2026 (dates subject to change): - One of the swimming pools The following facilities are closed seasonally each year. They will be closed from 3 October to 31 March: - One of the swimming pools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for KZT 12000 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults and KZT 8500 to 17000 for children - Airport shuttle fee: KZT 15000 per vehicle (one-way) - Rollaway bed fee: KZT 12000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub ### Property is also known as Swissôtel Wellness Resort Alatau Almaty Hotel Swissôtel Wellness Resort Alatau Almaty Almaty Swissôtel Wellness Resort Alatau Almaty Hotel Almaty Swissôtel Wellness Resort Alatau Almaty (Opening October 2021) ## Frequently asked questions ### Does Swissôtel Wellness Resort Alatau Almaty have a pool? ### How much does it cost to stay at Swissôtel Wellness Resort Alatau Almaty? ### Is Swissôtel Wellness Resort Alatau Almaty pet-friendly? ### How much is parking at Swissôtel Wellness Resort Alatau Almaty? ### What time is check-in at Swissôtel Wellness Resort Alatau Almaty? ### What time is check-out at Swissôtel Wellness Resort Alatau Almaty? ### Does Swissôtel Wellness Resort Alatau Almaty provide a shuttle to the airport? ### Where is Swissôtel Wellness Resort Alatau Almaty located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Swissôtel Wellness Resort Alatau Almaty Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.2 Amenities ### 8.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 25 8 - Good 4 6 - Okay 3 4 - Poor 3 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### sonia 4 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stuff , quite area ##### sonia Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Björn 5 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Swede in KZ Great service. Perfect place. Nice spa. ##### Björn Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Juan 2 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel. ##### Juan Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Baurzhan 9 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Suck an amazing place. Enjoyed food and spa ##### Baurzhan Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Michael 1 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium" ##### Michael Stayed 3 nights in Aug 2024 ### 6/10 Okay #### Verified traveller 5 Aug 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Check-in was 4 hours late and no apologize Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start. ![](https://a.travel-assets.com/ugc/hotel-reviews/A923AFCDA5D0C7600D2782233F9CEA1F7C3BFD0E1722866707831.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Aug 2024 ### 8/10 Good #### Kevin Alexander 6 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know! ##### Kevin Alexander Stayed 3 nights in Jul 2024 ### 2/10 Terrible #### Gulsaya 9 Mar 2025 Disliked: Property conditions & facilities I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience ##### Gulsaya Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Asel 8 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities great hotel! ##### Asel Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Fahad 23 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very cool place ##### Fahad Stayed 5 nights in Oct 2024 ### 8/10 Good #### nicolai 17 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional ![this is how holes are repaired, not presentable ](https://a.travel-assets.com/ugc/hotel-reviews/482e10bc-85a2-427c-937f-b1de6fe2b0dd-1750175719031.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![this is only on when vip guests are present, inconsiderate ](https://a.travel-assets.com/ugc/hotel-reviews/a053d46d-cca6-4ba1-9181-a94f70dd3435-1750175714686.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### nicolai Stayed 6 nights in May 2025 ### 10/10 Excellent #### Jane 16 May 2023 Liked: Cleanliness, staff & service, room comfort Very good especially the pool food very poor ##### Jane Stayed 11 nights in May 2023 ### 2/10 Terrible #### Mohammad 26 May 2023 Disliked: Staff & service, property conditions & facilities IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND.. ##### Mohammad Stayed 1 night in May 2023 ### 4/10 Poor #### Masood 5 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked. ##### Masood Stayed 2 nights in Sep 2022 ### 4/10 Poor #### Milagros 23 Nov 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall. ##### Milagros Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Nathalia 28 Aug 2025 Der Service ist erstklassig und das Essen von der Höchster Qualität ##### Nathalia Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Henner 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe. ##### Henner Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### SANGHAK 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다. ##### SANGHAK Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### MARC 1 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avis Marc CASAGRANDE Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé. ##### MARC Stayed 5 nights in Nov 2022 ### 10/10 Excellent #### Simon 24 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities 很好的酒店，下次还会住 ##### Simon Stayed 9 nights in Aug 2022 ### 10/10 Excellent #### Alijon 27 May 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Beautiful garden ##### Alijon Stayed 9 nights in May 2022 ### 10/10 Excellent #### Verified traveller 27 Apr 2022 Liked: Staff & service, amenities, property conditions & facilities All staff are polite and friendly. ##### Verified traveller Stayed 3 nights in Apr 2022 ### 10/10 Excellent #### Anna 2 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Клиентоориентированность ##### Anna Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Dominique 31 Aug 2025 ##### Dominique Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Leah 31 Dec 2024 ##### Leah Stayed 1 night in Dec 2024 ---