Title: Novotel Almaty City Center Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=32533816&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Almaty City Center Hotel with a full-service spa, steps from Kok Tobe Cable Car ## Photo gallery for Novotel Almaty City Center ![Meeting facility - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/1acee100.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/cb2a8e09.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/80b3c3d0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, body wraps, body scrubs, facials - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/6dd5829f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Novotel Almaty City Center (Almaty)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/23d09914.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Almaty, this hotel offers a calm escape from urban bustle. Relax in the indoor pool or book body wraps and manicures at the spa. Le Resto serves regional dishes on its terrace, while the Kok Tobe Cable Car and attractions are steps away. ## Reviews 8.8 Excellent ## Popular amenities - Bar - Pool - Spa - Pet-friendly - Gym £110 includes taxes & fees 10 Jan - 11 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 13 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room, 1 Double Bed ![Standard Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/9dff5288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Separate bedroom Sofa bed - double - 269 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Standard Room, 2 Single Beds ![Standard Room, 2 Single Beds | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/aa8ed5d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds 9.6 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Separate bedroom Blackout curtains - 269 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Superior Room, 1 Double Bed ![Superior Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/9090a7e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Separate bedroom Sofa bed - double - 269 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Junior Suite, 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/e6634cc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ### View all photos for Superior Suite, 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/e6634cc4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Separate bedroom Blackout curtains - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.24177%2C76.95708&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Jq5K9ySNY4-1OwF4hRZJvfuefJ0=) Dostyk Avenue 104 A, Almaty, A25D5Y3 #### What's nearby - Colibri \- 2 min walk \- 0.1 miles - Kok Tobe Cable Car \- 3 min walk \- 0.2 miles - Dostyk Plaza \- 12 min walk \- 0.7 miles - National Museum of Kazakhstan \- 14 min walk \- 0.8 miles - Panfilov Park \- 3 min drive \- 1.9 miles #### Getting around - Almaly - 7 min drive - Almaty Station - 16 min drive - Almaty (ALA-Almaty Intl.) - 28 min drive #### Restaurants - ‪Six Coffee+Wine - ‬5 min walk - ‪Alani - ‬6 min walk - ‪The Noodles - ‬4 min walk - ‪Le Resto - ‬1 min walk - ‪Қағанат - ‬1 min walk ## About this property ### Novotel Almaty City Center Upscale hotel near Zenkov Cathedral Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground and a library. Indulge in a body scrub, a facial and a massage at In Balance, the on-site spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and children's meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and 6 meeting rooms - A lift, concierge services and a reception hall Room features All 190 rooms boast comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes. Other amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and baths or showers - TVs with satellite channels - Free infant beds, electric kettles and daily housekeeping ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/10000000/9770000/9766900/9766885/5abc99ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Almaty Almaly District - Pool - Spa - Parking included - Free WiFi 8.0 Very good 72 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=9766885&PinnedHotelID=9766885&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Modern European cuisine](https://images.trvl-media.com/lodging/74000000/73070000/73068800/73068778/5d19f4ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Living Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 13 reviews £114 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=73068778&PinnedHotelID=73068778&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/38000000/37060000/37053000/37052984/2de05d2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Almaty Almaly District - Pool - Spa - Kids pool - Parking included 8.4 Very good 44 reviews £147 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=37052984&PinnedHotelID=37052984&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/a9bc0c4d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Almaty City Center Almaly District - Hot tub - Spa - Parking included - Free WiFi 9.2 Wonderful 81 reviews £115 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/4000000/3210000/3201400/3201398/42f7a045.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rixos Almaty Hotel Almaly District - Pool - Spa - Kids pool - Parking included 8.8 Excellent 168 reviews £289 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=3201398&PinnedHotelID=3201398&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (KZT 9000 per person)](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/413c64b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 111 reviews £77 includes taxes & fees 1 Jan - 2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/540000/533800/533761/7291335f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Almaty by IHG Bostandyk District - Pool - Spa - Kids pool - Parking included 8.8 Excellent 99 reviews £186 includes taxes & fees 10 Jan - 11 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=533761&PinnedHotelID=533761&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of KZT 10000, per pet, per night, plus a deposit of KZT 20000 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 5000 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately KZT 7000 per person - Airport shuttle fee: KZT 8000 per person (one-way) - Pet deposit: KZT 20000 per stay - Pet fee: KZT 10000 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: KZT 5000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Novotel Almaty City Center Opening December 2018 Hotel Novotel Opening December 2018 Hotel Novotel Almaty City Center Opening December 2018 Novotel Almaty City Center Hotel Hotel Novotel Almaty City Center Almaty Almaty Novotel Almaty City Center Hotel Hotel Novotel Almaty City Center Novotel Almaty City Center Almaty Novotel Almaty City Center (Opening December 2018) Novotel Hotel Novotel Novotel Almaty City Center Novotel Almaty City Center Hotel Novotel Almaty City Center Almaty Novotel Almaty City Center Hotel Almaty ## Frequently asked questions ### Does Novotel Almaty City Center have a pool? ### How much does it cost to stay at Novotel Almaty City Center? ### Is Novotel Almaty City Center pet-friendly? ### How much is parking at Novotel Almaty City Center? ### What time is check-in at Novotel Almaty City Center? ### What time is check-out at Novotel Almaty City Center? ### Does Novotel Almaty City Center provide a shuttle to the airport? ### Where is Novotel Almaty City Center located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Almaty City Center Reviews ## Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 88 8 - Good 40 6 - Okay 11 4 - Poor 4 2 - Terrible 4 ### 9.2/10 Cleanliness ### 8.8/10 Staff & service ### 8.6/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Dasha 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff ##### Dasha Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Oliver 15 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice location ##### Oliver Stayed 5 nights in May 2025 ### 10/10 Excellent #### Maria 14 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel , excellent location and service ##### Maria Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jesse 25 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I thought the staff were really nice and helpful. The hotel is also located close to most everything. ##### Jesse Stayed 1 night in May 2025 ### 10/10 Excellent #### Lisa 2 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable. ##### Lisa Stayed 1 night in Jul 2024 ### 10/10 Excellent #### SIMON 5 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and great breakfast make sure your package includes it ##### SIMON Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Rafis 20 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities The Novotel has a great location ! ##### Rafis Stayed 1 night in Oct 2023 ### 8/10 Good #### Mohamed 16 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is great and very convenient. ##### Mohamed Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Maria Gabriela 17 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate. ##### Maria Gabriela Stayed 6 nights in Feb 2024 ### 10/10 Excellent #### Dinara 2 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We’ll definitely come back The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good. ##### Dinara Stayed 5 nights in May 2024 ### 10/10 Excellent #### Elina 25 Sept 2024 Liked: Cleanliness, staff & service, amenities Wonderful stay ##### Elina Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### Elena 30 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a very nice hotel to enjoy! ##### Elena Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### Akhil 9 Aug 2025 Liked: Cleanliness, property conditions & facilities Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with! ##### Akhil Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Dmitry 24 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly staff, good location, tasty food ##### Dmitry Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Chingiz, Philadelphia 27 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great hotel located perfectly close to every thing ##### Chingiz Stayed 3 nights in Jun 2022 ### 10/10 Excellent #### Cristina 26 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel, I would come back in an instant. ##### Cristina Stayed 3 nights in Jun 2023 ### 2/10 Terrible #### Akhil 9 Aug 2025 Disliked: Cleanliness, property conditions & facilities We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room. ##### Akhil Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Mahmood 4 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Very modern and well trained staff ##### Mahmood Stayed 2 nights in Sep 2022 ### 2/10 Terrible #### EVGENIY 17 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities The worst I’ve ever been to ##### EVGENIY Stayed 1 night in Jun 2025 ### 4/10 Poor #### Suneet 5 Sept 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction. ##### Suneet Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Nurgul Baigazina 1 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The biggest plus for me was professional staff who were clearly trained to provide excellent customer service. ##### Nurgul Baigazina Stayed 1 night in Jul 2022 ### 8/10 Good #### Killian 18 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains. ##### Killian Stayed 9 nights in Sep 2022 ### 10/10 Excellent #### Jean Luc 21 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best place to stay in Almaaty! Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT. ##### Jean Luc Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### Andrew 25 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business Trip to Almaty I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care. ![](https://a.travel-assets.com/ugc/hotel-reviews/22e74449-5aa5-4bd4-a2cb-a2cacf809c30-1750858774815.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Clifford 22 Oct 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel staff made the whole stay miserable! ##### Clifford Stayed 2 nights in Oct 2022 ## Expedia's Latest Trends ### Hotels > [Hotels in Driffield](https://www.expedia.co.uk/Driffield-Hotels.d4626.Travel-Guide-Hotels) > > [Hotels in Kildare](https://www.expedia.co.uk/Kildare-Hotels.d180604.Travel-Guide-Hotels) > > [Petros Hotel](https://www.expedia.co.uk/Istanbul-Hotels-Petros-Hotel.h45921509.Hotel-Information) > > [The Glastonbury Hotel](https://www.expedia.co.uk/Eastbourne-Hotels-The-Glastonbury-Hotel.h20290313.Hotel-Information) > > [Hotel Ranthambore Regency](https://www.expedia.co.uk/Sawai-Madhopur-Hotels-Hotel-Ranthambore-Regency.h19563489.Hotel-Information) > > [Inns Glastonbury](https://www.expedia.co.uk/Glastonbury-Inns.d182525-aaInns.Travel-Guide-Accommodation) > > [Hotels near Dubrovnik Ferry Port](https://www.expedia.co.uk/Dubrovnik-Ferry-Port-Hotels.0-l6292988-0.Travel-Guide-Filter-Hotels) > > [Hotels in Lisburn](https://www.expedia.co.uk/Lisburn-Hotels.d6140078.Travel-Guide-Hotels) > > [The Standard High Line](https://www.expedia.co.uk/New-York-Hotels-The-Standard-High-Line.h10630123.Hotel-Information) > > [B&B Whitby](https://www.expedia.co.uk/Whitby-Bed-And-Breakfasts.d182692-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [AQVA Boutique Hotel (Adults Only) - Sirmione](https://www.expedia.co.uk/Sirmione-Hotels-Aqva-Boutique-Hotel.h18724865.Hotel-Information) > > [DoubleTree by Hilton Belfast City Ten Square](https://www.expedia.co.uk/Belfast-Hotels-DoubleTree-By-Hilton-Belfast-City-Ten-Square.h16316184.Hotel-Information) > > [Hotel Firenze](https://www.expedia.co.uk/Venice-Hotels-Hotel-Firenze.h910763.Hotel-Information) > > [Gwesty Seren Hotel](https://www.expedia.co.uk/Blaenau-Ffestiniog-Hotels-Gwesty-Seren-Hotel.h27593076.Hotel-Information) > > [Mitsui Garden Hotel Ginza Premier](https://www.expedia.co.uk/Tokyo-Hotels-Mitsui-Garden-Hotel-Ginza-Premier.h25819.Hotel-Information) > > [Hotels in Standish](https://www.expedia.co.uk/Standish-Hotels.d5755.Travel-Guide-Hotels) > > [Hotels with Parking in Mayfair](https://www.expedia.co.uk/Mayfair-London-Hotels-Hotel-With-Parking.0-n6054503-0-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Radisson Blu Hotel, London Canary Wharf East](https://www.expedia.co.uk/London-Hotels-Radisson-Blu-New-Providence-Wharf-Hotel.h1658062.Hotel-Information) > > [Hotels in Bath](https://www.expedia.co.uk/Bath-Hotels.d6084496.Travel-Guide-Hotels) ### Flights > [Flights from Richmond (RIC) to London (LHR)](https://www.expedia.co.uk/lp/flights/ric/lhr/richmond-to-london) > > [Flights from Birmingham (BHM) to Cancun (CUN)](https://www.expedia.co.uk/lp/flights/bhm/cun/birmingham-to-cancun) ### Packages > [Arizona Holidays](https://www.expedia.co.uk/Arizona.d204.Holidays-City-Breaks) > > [Amman Beach](https://www.expedia.co.uk/Amman-Beach-Sweimeh.d553248621532390608.Attraction) ### Holiday Rentals