Title: Novotel Almaty City Center Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Almaty City Center Hotel with a full-service spa, steps from Kok Tobe Cable Car ![Daily buffet breakfast (KZT 7000 per person)](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/33a1f057.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/5cbf50ca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/23d09914.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/80b3c3d0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Body treatments, body wraps, body scrubs, facials](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/6dd5829f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in central Almaty, this hotel offers a calm escape from urban bustle. Relax in the indoor pool or book body wraps and manicures at the spa. Le Resto serves regional dishes on its terrace, while the Kok Tobe Cable Car and attractions are steps away. 8.8 Excellent ## Popular amenities - - Bar - Pool - Spa - Pet-friendly - Gym £118 includes taxes & fees 22 Nov - 23 Nov ## Room options ### Check availability for these dates Tonight [Oct 28 - Oct 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 29 - Oct 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Standard Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/9dff5288.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Sofa bed - double Blackout curtains - 269 sq ft - Sleeps 3 - 1 Double Bed ![Standard Room, 2 Single Beds | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/0f855402.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds 9.6 Exceptional 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Blackout curtains Separate bedroom - 269 sq ft - Sleeps 2 - 2 Single Beds ![Superior Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/447fc07f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Sofa bed - double Blackout curtains - 269 sq ft - Sleeps 3 - 1 Double Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/5ea95dac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Blackout curtains Separate bedroom - Sleeps 3 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/0368b126.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds TV Pillow menu Blackout curtains Separate bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.24177%2C76.95708&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Jq5K9ySNY4-1OwF4hRZJvfuefJ0=) Dostyk Avenue 104 A, Almaty, A25D5Y3 #### What's nearby - Dostyk Plaza - 12 min walk - 0.7 miles - National Museum of Kazakhstan - 12 min walk - 0.7 miles - Almaty Opera House - 15 min walk - 0.9 miles - Zenkov Cathedral - 3 min drive - 1.5 miles - Panfilov Park - 3 min drive - 1.9 miles #### Getting around - Almaly - 7 min drive - Almaty Station - 16 min drive - Almaty (ALA-Almaty Intl.) - 28 min drive #### Restaurants - ‪Le Resto - ‬1 min walk - ‪Six Coffee+Wine - ‬5 min walk - ‪Ziyafet Meat House - ‬6 min walk - ‪Alani - ‬6 min walk - ‪The Noodles - ‬4 min walk ## About this property ### Novotel Almaty City Center Upscale hotel near Dostyk Plaza Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground and a library. Indulge in a body wrap, a manicure/pedicure and a body scrub at In Balance, the on-site spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and children's meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a banquet hall - A water dispenser, a computer station and concierge services Room features All 190 rooms boast comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes. Other amenities include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and baths or showers - TVs with satellite channels - Free infant beds, electric kettles and daily housekeeping ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1910000/1906500/1906489/b1549580.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn ALMATY by IHG Bostandyk District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 276 reviews £70 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1906489&PinnedHotelID=1906489&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (KZT 9000 per person)](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/413c64b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 102 reviews £84 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232593/e1db4d87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazakhstan Medeu District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 276 reviews £74 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=2232593&PinnedHotelID=2232593&HadPinnedHotel=true®ionId=-1&adults=2) ![Miscellaneous](https://images.trvl-media.com/lodging/24000000/23230000/23226500/23226445/a9bc0c4d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Almaty City Center Almaly District - Hot tub - Spa - Parking included - Free WiFi 9.2 Wonderful 80 reviews £125 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=23226445&PinnedHotelID=23226445&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4120000/4115600/4115549/17f74a73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Hotel Almaty Medeu District - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 189 reviews £100 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=4115549&PinnedHotelID=4115549&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Modern European cuisine](https://images.trvl-media.com/lodging/74000000/73070000/73068800/73068778/5d19f4ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Living Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 13 reviews £119 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=73068778&PinnedHotelID=73068778&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/5000000/4470000/4461900/4461877/17e8cfbc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rahat Palace Hotel Bostandyk District - Pool - Spa - Parking included - Free WiFi 8.6 Excellent 218 reviews £116 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=4461877&PinnedHotelID=4461877&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/7000000/6850000/6844400/6844356/4d4bba30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Ritz-Carlton, Almaty Bostandyk District - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 78 reviews £385 includes taxes & fees 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=6844356&PinnedHotelID=6844356&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), sauna, hot tub, steam room](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/3466917c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Tien Shan Medeu District - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 307 reviews £78 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/540000/533800/533761/7291335f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Almaty by IHG Bostandyk District - Pool - Spa - Kids pool - Parking included 8.8 Excellent 98 reviews £199 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=533761&PinnedHotelID=533761&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 7,000 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Le Resto - Lobby Bar ### Things to do - 24-hour gym - Full-service spa - Indoor pool - Library - Playground - Sauna - TV in common areas ### Family friendly - In-room cot - Indoor pool - Playground - Rollaway/extra bed (surcharge) - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop ### Business services - 2,153 square feet of conference space - 24-hour business centre - 6 meeting rooms - Computer station ### Outdoors - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Manicures/pedicures - Massage - Spa open select days ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Accessible airport shuttle - Lift (90 centimetre wide door) - Stair-free path to entrance - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (80 centimetre high) - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - 10 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2018 - Double-glazed windows - Humane treatment of captive wild animals - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Dressing gowns - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board - LED lighting - Phone - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of KZT 10000, per pet, per night, plus a deposit of KZT 20000 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total pets Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 5000 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately KZT 7000 per person - Airport shuttle fee: KZT 8000 per person (one-way) - Pet deposit: KZT 20000 per stay - Pet fee: KZT 10000 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: KZT 5000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Novotel Almaty City Center Opening December 2018 Hotel Novotel Opening December 2018 Hotel Novotel Almaty City Center Opening December 2018 Novotel Almaty City Center Hotel Hotel Novotel Almaty City Center Almaty Almaty Novotel Almaty City Center Hotel Hotel Novotel Almaty City Center Novotel Almaty City Center Almaty Novotel Almaty City Center (Opening December 2018) Novotel Hotel Novotel Novotel Almaty City Center Novotel Almaty City Center Hotel Novotel Almaty City Center Almaty Novotel Almaty City Center Hotel Almaty ## Frequently asked questions ### Does Novotel Almaty City Center have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Novotel Almaty City Center? > As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on 22 Nov 2025 start from £118.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Almaty-Hotels-Novotel-Almaty-City-Center.h32533816.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Novotel Almaty City Center pet-friendly? > Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of KZT 20000 per stay and a fee of KZT 10000 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Novotel Almaty City Center? > Self-parking is free at this property. ### What time is check-in at Novotel Almaty City Center? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Novotel Almaty City Center? > Checkout is at noon. ### Does Novotel Almaty City Center provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of KZT 8000 per person applies. ### Where is Novotel Almaty City Center located? > Located in Medeu District, this spa hotel is within a 10-minute walk of Kok Tobe Cable Car and Colibri. Dostyk Plaza and National Museum of Kazakhstan are also within 1 mi (2 km). Almaly is 24 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Almaty City Center Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.8 Location ### 8.8 Staff & service ### 8.6 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 86 8 - Good 40 6 - Okay 11 4 - Poor 3 2 - Terrible 4 ### 10/10 Excellent #### Dasha 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff ##### Dasha Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Oliver 15 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice location ##### Oliver Stayed 5 nights in May 2025 ### 10/10 Excellent #### Maria 14 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel , excellent location and service ##### Maria Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Jesse 25 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I thought the staff were really nice and helpful. The hotel is also located close to most everything. ##### Jesse Stayed 1 night in May 2025 ### 2/10 Terrible #### Akhil 9 Aug 2025 Liked: Cleanliness, property conditions & facilities Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with! ##### Akhil Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Elina 25 Sept 2024 Liked: Cleanliness, staff & service, amenities Wonderful stay ##### Elina Stayed 6 nights in Sep 2024 ### 10/10 Excellent #### Elena 30 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a very nice hotel to enjoy! ##### Elena Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Lisa 2 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable. ##### Lisa Stayed 1 night in Jul 2024 ### 10/10 Excellent #### SIMON 5 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and great breakfast make sure your package includes it ##### SIMON Stayed 3 nights in Jun 2024 ### 2/10 Terrible #### Akhil 9 Aug 2025 Disliked: Cleanliness, property conditions & facilities We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room. ##### Akhil Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Dmitry 24 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly staff, good location, tasty food ##### Dmitry Stayed 2 nights in Apr 2023 ### 4/10 Poor #### Suneet 5 Sept 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction. ##### Suneet Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Chingiz, Philadelphia 27 Jun 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great hotel located perfectly close to every thing ##### Chingiz Stayed 3 nights in Jun 2022 ### 2/10 Terrible #### EVGENIY 17 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities The worst I’ve ever been to ##### EVGENIY Stayed 1 night in Jun 2025 ### 8/10 Good #### Mohamed 16 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is great and very convenient. ##### Mohamed Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Cristina 26 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel, I would come back in an instant. ##### Cristina Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Mahmood 4 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Very modern and well trained staff ##### Mahmood Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Maria Gabriela 17 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate. ##### Maria Gabriela Stayed 6 nights in Feb 2024 ### 10/10 Excellent #### Dinara 2 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We’ll definitely come back The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good. ##### Dinara Stayed 5 nights in May 2024 ### 8/10 Good #### Killian 18 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains. ##### Killian Stayed 9 nights in Sep 2022 ### 10/10 Excellent #### Andrew 25 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business Trip to Almaty I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care. ![](https://a.travel-assets.com/ugc/hotel-reviews/22e74449-5aa5-4bd4-a2cb-a2cacf809c30-1750858774815.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Jean Luc 21 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best place to stay in Almaaty! Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT. ##### Jean Luc Stayed 2 nights in Mar 2019 ### 2/10 Terrible #### Clifford 22 Oct 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel staff made the whole stay miserable! ##### Clifford Stayed 2 nights in Oct 2022 ### 8/10 Good #### Javier 10 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities After a few years going backwards, it seems this hotel took a new air (management) and is going back on track. The location is ideal, yet, they have to do something with the car entrance. On weekends the small street leading to the hotel is used as a parking lot for the theater beside and the cable car facility. Thus, it's a battle to go in or out (taxis needed to get us down one block away). ##### Javier Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Holly 11 Jul 2024 Liked: Cleanliness Disliked: Staff & service #### Stay somewhere else Tried to check in early. They made us wait 3 hours, then let us check in early, but charged us a full nights stay! Why make us wait if you’re going to charge for the night before?! Hotel itself was nothing special. AC didn’t get very cold. I wouldn’t stay here again. ##### Holly Stayed 3 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Mercure Singapore Tyrwhitt](https://www.expedia.co.uk/Singapore-Hotels-Parc-Sovereign-Hotel-Tyrwhitt.h8427217.Hotel-Information) > > [Hotels in Driffield](https://www.expedia.co.uk/Driffield-Hotels.d4626.Travel-Guide-Hotels) > > [Hotels in Kildare](https://www.expedia.co.uk/Kildare-Hotels.d180604.Travel-Guide-Hotels) > > [Hotels in Lisburn](https://www.expedia.co.uk/Lisburn-Hotels.d6140078.Travel-Guide-Hotels) > > [The Standard High Line](https://www.expedia.co.uk/New-York-Hotels-The-Standard-High-Line.h10630123.Hotel-Information) > > [Hotel Ranthambore Regency](https://www.expedia.co.uk/Sawai-Madhopur-Hotels-Hotel-Ranthambore-Regency.h19563489.Hotel-Information) > > [Inns Glastonbury](https://www.expedia.co.uk/Glastonbury-Inns.d182525-aaInns.Travel-Guide-Accommodation) > > [Hotels near Dubrovnik Ferry Port](https://www.expedia.co.uk/Dubrovnik-Ferry-Port-Hotels.0-l6292988-0.Travel-Guide-Filter-Hotels) > > [Hotel Firenze](https://www.expedia.co.uk/Venice-Hotels-Hotel-Firenze.h910763.Hotel-Information) > > [Gwesty Seren Hotel](https://www.expedia.co.uk/Blaenau-Ffestiniog-Hotels-Gwesty-Seren-Hotel.h27593076.Hotel-Information) > > [B&B Whitby](https://www.expedia.co.uk/Whitby-Bed-And-Breakfasts.d182692-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [AQVA Boutique Hotel (Adults Only) - Sirmione](https://www.expedia.co.uk/Sirmione-Hotels-Aqva-Boutique-Hotel.h18724865.Hotel-Information) > > [Hotels with Parking in Mayfair](https://www.expedia.co.uk/Mayfair-London-Hotels-Hotel-With-Parking.0-n6054503-0-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Radisson Blu Hotel, London Canary Wharf East](https://www.expedia.co.uk/London-Hotels-Radisson-Blu-New-Providence-Wharf-Hotel.h1658062.Hotel-Information) > > [Hotels in Bath](https://www.expedia.co.uk/Bath-Hotels.d6084496.Travel-Guide-Hotels) > > [Mitsui Garden Hotel Ginza Premier](https://www.expedia.co.uk/Tokyo-Hotels-Mitsui-Garden-Hotel-Ginza-Premier.h25819.Hotel-Information) > > [Hotels in Standish](https://www.expedia.co.uk/Standish-Hotels.d5755.Travel-Guide-Hotels) > > [Petros Hotel](https://www.expedia.co.uk/Istanbul-Hotels-Petros-Hotel.h45921509.Hotel-Information) > > [The Glastonbury Hotel](https://www.expedia.co.uk/Eastbourne-Hotels-The-Glastonbury-Hotel.h20290313.Hotel-Information) > > [Ten Square Hotel](https://www.expedia.co.uk/Belfast-Hotels-Ten-Square-Hotel.h16316184.Hotel-Information) ### Flights > [Flights from London (LHR) to Krabi (KBV)](https://www.expedia.co.uk/lp/flights/lhr/kbv/london-to-krabi) > > [Flights from Richmond (RIC) to London (LHR)](https://www.expedia.co.uk/lp/flights/ric/lhr/richmond-to-london) > > [Flights from Birmingham (BHM) to Cancun (CUN)](https://www.expedia.co.uk/lp/flights/bhm/cun/birmingham-to-cancun) ### Packages > [St. George's Park](https://www.expedia.co.uk/St-Georges-Park-Burton-on-Trent.d553248621557045894.Attraction) > > [Arizona Holidays](https://www.expedia.co.uk/Arizona.d204.Holidays-City-Breaks) > > [Amman Beach](https://www.expedia.co.uk/Amman-Beach-Sweimeh.d553248621532390608.Attraction) ### Holiday Rentals > [Harrogate Holiday Rentals](https://www.expedia.co.uk/Harrogate-Holiday-Rentals.d7733.Travel-Guide-HolidayRentals)