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Overview of Grand Sapphire Hotel Almaty

Photo gallery

Featured image
Minibar, in-room safe, soundproofing, iron/ironing board
LED TV
Room Amenity
Minibar, in-room safe, soundproofing, iron/ironing board

Grand Sapphire Hotel Almaty

4 out of 5

4.1/5 Very good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPanfilov Park7 min walk
    Popular LocationAlmaty Cathedral8 min walk
    Popular Location28 Panfilov Heroes Memorial Park9 min walk
    AirportAlmaty (ALA-Almaty Intl.)17 min drive

Choose dates to view prices

  • Penthouse

    Room amenities

    • 549 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Single Sofa Bed
    More details
  • Superior Double Room

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Superior Single Room

    Room amenities

    • 194 sq ft
    • Sleeps 1
    • 1 Double Bed
    More details
  • Standard Double Room

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Deluxe Room, City View, Executive Level

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 1 Double Bed and 1 Single Sofa Bed
    More details
  • Suite

    Room amenities

    • 495 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Single Bed
    More details
  • Family Room, Mountain View, Executive Level

    Room amenities

    • 376 sq ft
    • Sleeps 3
    • 1 Double Bed and 1 Single Bed
    More details
  • Standard Single Room

    Room amenities

    • 194 sq ft
    • Sleeps 1
    • 1 Double Bed
    More details

About this area

Almaty

Located in Almaty, Grand Sapphire Hotel Almaty is in the business district. Almaty Opera House and National Museum of Kazakhstan are cultural highlights and Zenkov Cathedral is a popular local attraction. Looking to enjoy an event or a match? See what's going on at Almaty Central Stadium or Medeu Stadium. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Panfilov Park - 7 min walk
  • Almaty Cathedral - 8 min walk
  • 28 Panfilov Heroes Memorial Park - 9 min walk
  • Zenkov Cathedral - 12 min walk
  • Almaty Opera House - 16 min walk

Getting around

  • Almaty Station - 13 min drive
  • Almaly - 13 min walk
  • Almaty (ALA-Almaty Intl.) - 17 min drive

Restaurants

  • William Lawson's 13 The Bar - 3 min walk
  • Excellent - 5 min walk
  • Monroe - 5 min walk
  • Friuli - 6 min walk
  • Daredzhani - 8 min walk
View in a map

About this property

Grand Sapphire Hotel Almaty

4-star spa hotel near Zenkov Cathedral
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, massage/treatment rooms, a business centre and a meeting room are on-site. All 50 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, LED TVs come with cable channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Grand Sapphire Hotel Almaty offers 50 forms of air-conditioned accommodation with minibars and a safe. LED televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

LUXCOSMED has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station drop-off shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee weekends 8 AM–11 AM: KZT 3000 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Russian

Business services

  • 1 meeting room
  • Business centre

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for KZT 5000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: KZT 3000 per person (approximately)
  • Airport shuttle fee: KZT 5000 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Property is also known as

Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire
Grand Sapphire Almaty Almaty
Grand Sapphire Hotel Almaty Hotel
Grand Sapphire Hotel Almaty Almaty
Grand Sapphire Hotel Almaty Hotel Almaty

Frequently asked questions

Can I cancel my reservation for free at Grand Sapphire Hotel Almaty and receive a full refund?
Yes, Grand Sapphire Hotel Almaty offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Sapphire Hotel Almaty cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Grand Sapphire Hotel Almaty?
As of 2 Mar 2021, prices found for a 1-night stay for 2 adults at Grand Sapphire Hotel Almaty on 3 Mar 2021 start from £38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Grand Sapphire Hotel Almaty pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Sapphire Hotel Almaty?
This hotel doesn't offer parking.
What time is check-in at Grand Sapphire Hotel Almaty?
Check-in is from 2 PM - midnight.
What time is check-out at Grand Sapphire Hotel Almaty?
Checkout is at noon.
Does Grand Sapphire Hotel Almaty provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of KZT 5000 per vehicle applies.
Where is Grand Sapphire Hotel Almaty located?
Situated in the business district, this spa hotel is within 1 mi (2 km) of Zenkov Cathedral and Almaty Opera House. National Museum of Kazakhstan and Almaty Central Stadium are also within 3 mi (5 km). Almaly is 13 minutes by foot.
4.1
Very good
Rating 5 - Excellent. 6 out of 18 reviews
5 - Excellent 33%
Rating 4 - Good. 9 out of 18 reviews
4 - Good 50%
Rating 3 - Okay. 2 out of 18 reviews
3 - Okay 11%
Rating 2 - Poor. 1 out of 18 reviews
2 - Poor 6%
Rating 1 - Terrible. 0 out of 18 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somebody smoked throughout all my stay
In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two weeks in the Grand Sapphire
Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018

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