Title: Grand Hotel Tien Shan Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=5620286&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Tien Shan Travelers unwind with aromatic massages at the Bali spa before taking a refreshing dip in the pool, then savor international cuisine with mountain views ## Photo gallery for Grand Hotel Tien Shan ![Lobby lounge - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/e486f3e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/ebbfcec9-a725-4f59-bcb4-c1aac6893aab-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![2 indoor pools, pool loungers - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/44618ca4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, hot tub, steam room - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/3466917c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Grand Hotel Tien Shan (Almaty)](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/be01fd4b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Grand Hotel Tien Shan offers a luxurious retreat in Medeu District. Guests enjoy aromatherapy at the Bali spa, relax by the pool on comfy sun loungers, and dine on international dishes at Restaurant Nauryz. Former visitors consistently praise the attentive staff. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Free Wi-Fi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Standard Single Room ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/bfc10b00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.8 Excellent 5 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Bathrobes Hairdryer - 240 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Superior Double Room ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/94ce86b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.0 Wonderful 4 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Hairdryer Bidet - 390 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/dff72217.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.0 Good 4 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Hairdryer Bidet - 406 sq ft - Sleeps 4 - 1 Double Bed OR 1 Single Bed ### View all photos for Luxury Suite ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/35054051.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Separate bedroom Bathrobes Hairdryer - 407 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Superior Twin Room ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/4f5baeab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Bathrobes Hairdryer - 369 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Premium Double Room ![Premium Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/a1f293df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Private bathroom Hairdryer Bidet - 388 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Premium Twin Room ![Premium Twin Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/cc1b4d85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Hairdryer Private bathroom Bathrobes - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information) ## About the area Located in Almaty, Grand Hotel Tien Shan is in the city centre. Almaty Opera House and Kazakhstan Independence Monument are local landmarks, and some of the area's activities can be experienced at Shymbulak Ski Resort and Central Park of Culture and Leisure. Museum of Kazakh Musical Instruments and Aqua Park are also worth visiting. [Visit our Almaty travel guide](https://www.expedia.co.uk/Almaty.dx354) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.25355%2C76.94950&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YfYUsx-ICa4S-kyvfO4LxtaQtTg=) 115 Bogenbay Batyr Street, Almaty, 050000 ### What's nearby - Zenkov Cathedral \- 5 min walk \- 0.3 miles - 28 Panfilov Heroes Memorial Park \- 5 min walk \- 0.3 miles - Almaty Opera House \- 7 min walk \- 0.4 miles - Panfilov Park \- 9 min walk \- 0.5 miles - Almaty Cathedral \- 9 min walk \- 0.5 miles ### Getting around - Almaly - 6 min walk - Almaty Station - 10 min drive - Almaty (ALA-Almaty Intl.) - 29 min drive ### Restaurants - ‪Kumano - ‬5 min walk - ‪Pasta La Vista - ‬4 min walk - ‪French 42 - ‬1 min walk - ‪ШЕФ - ‬3 min walk - ‪Six Coffee+Wine - ‬1 min walk ## About this property ### Grand Hotel Tien Shan Upscale hotel located in Medeu District At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on-site and a coffee shop/cafe. Treat yourself to a body scrub, a body treatment or a hot stone massage at Bali, the on-site spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services. Other perks include: - 2 indoor pools, along with sunloungers - Free self-parking - Limo/town car service, massage treatment rooms and a computer station - Smoke-free property, a front desk safe and 1 meeting room - Guest reviews give top marks for the helpful staff Room features All 78 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning. Other amenities include: - Free toiletries and hairdryers - 100-cm Smart TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232593/8361d1f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazakhstan Medeu District - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 297 reviews £73 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=2232593&PinnedHotelID=2232593&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1910000/1906500/1906489/b1549580.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn ALMATY by IHG Bostandyk District - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.2 Very good 282 reviews £75 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=1906489&PinnedHotelID=1906489&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/91000000/90500000/90493700/90493655/w1999h1333x0y0-977b7dce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mildom Hotel Medeu District - Pool - Hot tub - Spa - Parking included 8.2 Very good 36 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=90493655&PinnedHotelID=90493655&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/9000000/8460000/8452800/8452719/9315809b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Uyut Hotel Almaly District - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 163 reviews £62 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=8452719&PinnedHotelID=8452719&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/5795fa28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.2 Wonderful 113 reviews £73 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/3a17ddad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Almaty City Center Medeu District - Pool - Spa - Pet-friendly - Parking included 8.8 Excellent 150 reviews £115 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch served; Modern European cuisine, al fresco dining ](https://images.trvl-media.com/lodging/78000000/77990000/77982400/77982396/bee058b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Reikartz Sky Almaty Almaly District - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 27 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=77982396&PinnedHotelID=77982396&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/5000000/4120000/4115600/4115549/de1ca967.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Hotel Almaty Medeu District - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 9.2 Wonderful 191 reviews £100 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=4115549&PinnedHotelID=4115549&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, open 7:00 AM to 11:00 PM, pool loungers](https://images.trvl-media.com/lodging/5000000/4470000/4461900/4461877/388318d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rahat Palace Hotel Bostandyk District - Pool - Spa - Parking included - Free Wi-Fi 8.6 Excellent 220 reviews £102 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=4461877&PinnedHotelID=4461877&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/20000000/19300000/19292800/19292744/38732624.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Plaza Hotel Almaly District - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.6 Excellent 40 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=19292744&PinnedHotelID=19292744&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle (surcharge) - Limo/town car service - Free self parking on site - Limited on-site self parking ### Food and drink - Free buffet breakfast available daily 6 AM to 10:30 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Cigar Club - Kezdesu - L Fame Lounge and Leisure - Restaurant Nauryz ### Things to do - 2 indoor pools - Full-service spa - Gym - Piano - Sauna - Shopping - Steam room ### Family friendly - 2 indoor pools - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station - Conference centre (9,555 square foot of space) - Meeting room ### Outdoors - Pool loungers ### Full-service spa - 5 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Hot tub - Hydrotherapy - Sauna - Steam room - Thai massages - Turkish bath ### Accessibility - Area rugs in room - No lift ### More - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 100-cm smart TV with cable/satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 5:30 AM Early check-in subject to availability An early check-in fee will be charged Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: 100 per cent of room rate ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 10000.0 per day. Cots (infant beds) are available for KZT 5000.0 per day ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3) - Early check-in is available for a fee (subject to availability) - Late check-out fee: 100 per cent of room rate (subject to availability) - Crib (infant bed) fee: KZT 5000.0 per day - Rollaway bed fee: KZT 10000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Property Registration Number 5620286 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the spa ### Property is also known as Grand Hotel Tien Shan Grand Hotel Tien Shan Almaty Grand Tien Shan Grand Tien Shan Almaty Grand Tien Shan Hotel Grand Hotel Tien Shan Hotel Grand Hotel Tien Shan Almaty Grand Hotel Tien Shan Hotel Almaty ## Frequently asked questions ### Does Grand Hotel Tien Shan have a pool? ### Is Grand Hotel Tien Shan pet-friendly? ### How much is parking at Grand Hotel Tien Shan? ### What time is check-in at Grand Hotel Tien Shan? ### What time is check-out at Grand Hotel Tien Shan? ### Does Grand Hotel Tien Shan provide a shuttle to the airport? ### Where is Grand Hotel Tien Shan located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Grand Hotel Tien Shan Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 148 8 - Good 115 6 - Okay 36 4 - Poor 11 2 - Terrible 7 ## Reviews ### 10/10 Excellent #### Marina 1 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was excellent! SPA is highly recommended ##### Marina Stayed 1 night in Jul 2025 ### 8/10 Good #### Gaurav 25 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is located in a beautiful area, staff is courteous, breakfast is great ##### Gaurav Stayed 5 nights in Apr 2025 ### 8/10 Good #### Sarah 27 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights. ##### Sarah Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Gabriel 30 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, clean hotel and professional staff. ##### Gabriel Stayed 1 night in Jun 2024 ### 8/10 Good #### Nicole 8 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise. ##### Nicole Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Donald 19 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice hotel with friendly helpful staff who spoke gòod English ##### Donald Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Bernard Alexandre Pascal 21 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again ##### Bernard Alexandre Pascal Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Junko 4 Oct 2025 Disliked: Staff & service, property conditions & facilities Since my stay was very short, I tried to obtain relevant information as much as possible in advance. I inquired several issues to Reservation Manger to make my stay more comfortable/efficient. But turned out to be negative. Some given information/promise were not realized with unappropriated internal communication of hotel side. Also, the driver for the airport transfer was so rude and dangerously drove the car using the mobile phone while driving. My payment, in particular for the airport transfer should have been canceled but they did no even I claimed such. The spa and the breakfast were good however, the fundamental aspects were significantly lacking, I must say. ##### Junko Stayed 3 nights in Sep 2025 ### 8/10 Good #### Amay 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room. ##### Amay Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Shelly 17 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was beautifully decorated with local art. The pool was peaceful and beautiful. ##### Shelly Stayed 1 night in Mar 2024 ### 4/10 Poor #### Christopher Fong 21 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era ##### Christopher Fong Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Kathryn 2 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally. ##### Kathryn Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Paramveer 8 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty. ##### Paramveer Stayed 8 nights in Sep 2023 ### 10/10 Excellent #### Shawn 8 Oct 2023 Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously. ##### Shawn Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### ads 14 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff. ##### ads Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Charles 30 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day! ##### Charles Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### NHON 6 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grat hotel in Almaty, Kazakhstan The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well. ##### NHON Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Riina 31 Aug 2024 Liked: Staff & service Disliked: Property conditions & facilities The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment. ##### Riina Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Timothy 4 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay. ##### Timothy Stayed 1 night in Mar 2024 ### 8/10 Good #### Bryan 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable. ##### Bryan Stayed 3 nights in Dec 2024 ### 8/10 Good #### Alan 27 May 2025 Liked: Cleanliness, property conditions & facilities Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here. ##### Alan Stayed 5 nights in May 2025 ### 8/10 Good #### Mark 28 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### New Facade, Same Wifi I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7\. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast. ![Main Lobby](https://a.travel-assets.com/ugc/hotel-reviews/B76C7E6343639B19F089B55E55EC820C848794CA1693267849430.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Central Atrium](https://a.travel-assets.com/ugc/hotel-reviews/2A06EED1F981076DAF355A58C3FA0ACE438D23031693267842119.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Kevin 3 Nov 2023 The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before. ##### Kevin Stayed 5 nights in Oct 2023 ### 8/10 Good #### Per 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near metro, Hotel breakfast really good. Staff professional and kind. ##### Per Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Darya 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and close to all the main city spots ##### Darya Stayed 4 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [The Leam Hotel](https://www.expedia.co.uk/Weymouth-Hotels-The-Leam-Hotel.h20064332.Hotel-Information) > > [Thatchers Hotel](https://www.expedia.co.uk/Leatherhead-Hotels-Thatchers-Hotel.h49061.Hotel-Information) > > [TravelodgeUK Hotels in Oadby](https://www.expedia.co.uk/Oadby-Hotels-Travelodge-UK.0-0-d5652--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [The Manor West Hotel & Leisure Club](https://www.expedia.co.uk/Tralee-Hotels-The-Manor-West-Hotel-Leisure-Club.h4593837.Hotel-Information) > > [Sports Hotels in England](https://www.expedia.co.uk/Destinations-In-England-Adventure-Sport-Hotel.0-0-d11218-tAdventureSportHotel.Hotel-Filter-Destinations) > > [Hotel St. George by Nina](https://www.expedia.co.uk/Dublin-Hotels-Hotel-St-George-By-Nina.h520733.Hotel-Information) > > [Caravan Parks Calais](https://www.expedia.co.uk/Calais-Caravan-Parks.d6664-aaCaravanParks.Travel-Guide-Accommodation) > > [the goodtime hotel, Miami Beach, a Tribute Portfolio Hotel](https://www.expedia.co.uk/Miami-Hotels-The-Goodtime-Hotel.h60966866.Hotel-Information) > > [The Manor Elstree](https://www.expedia.co.uk/Borehamwood-Hotels-The-Manor-Elstree.h125584.Hotel-Information) > > [Clwyd Gate Manor Pool Sauna Hottub Cave Wales](https://www.expedia.co.uk/Ruthin-Hotels-Clwyd-Gate-Manor-Pool-Sauna-Hottub-Cave-Wales.h88610342.Hotel-Information) > > [B&B Berwick-upon-Tweed](https://www.expedia.co.uk/Berwick-Upon-Tweed-Bed-And-Breakfasts.d182451-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Hotel Corallaro](https://www.expedia.co.uk/Santa-Teresa-Di-Gallura-Hotels-Hotel-Corallaro.h4274763.Hotel-Information) > > [Hotels in Financial District](https://www.expedia.co.uk/Financial-District-New-York-Hotels.0-n553248633429418894-0.Travel-Guide-Filter-Hotels) > > [Hotels in Leysdown-on-Sea](https://www.expedia.co.uk/Leysdown-On-Sea-Hotels.d3000472907.Travel-Guide-Hotels) > > [Clayton Hotel Manchester City Centre](https://www.expedia.co.uk/Manchester-Hotels-Clayton-Hotel-Manchester-City-Centre.h69562434.Hotel-Information) > > [FuerteVillage](https://www.expedia.co.uk/Pajara-Hotels-FuerteVillage-Adults-Only.h38365957.Hotel-Information) > > [5 Star Hotels in Riviera Maya](https://www.expedia.co.uk/5Star-Riviera-Maya-Hotels.s50-0-d602901.Travel-Guide-Filter-Hotels) > > [The Gate Hotel Tokyo By HULIC](https://www.expedia.co.uk/Tokyo-Hotels-THE-GATE-HOTEL-TOKYO-By-HULIC.h29359886.Hotel-Information) > > [INNSiDE by Meliá Berlin Mitte](https://www.expedia.co.uk/Berlin-Hotels-INNSiDE-By-Melia-Berlin-Mitte.h3927247.Hotel-Information) ### Flights > [Flights from Madrid (MAD) to Málaga (AGP)](https://www.expedia.co.uk/lp/flights/mad/agp/madrid-to-malaga) > > [Flights from Hyderabad (HYD) to Newcastle-upon-Tyne (NCL)](https://www.expedia.co.uk/lp/flights/hyd/ncl/hyderabad-to-newcastle) > > [Flights from Ulceby (HUY) to Palma de Mallorca (PMI)](https://www.expedia.co.uk/lp/flights/huy/pmi/hull-to-palma-de-mallorca) > > [Flights from Kenner (MSY) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/msy/lhr/new-orleans-to-london) > > [Flights from Ballasalla (IOM) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/iom/edi/isle-of-man-to-edinburgh) ### Cars ### Packages > [Oasis Beach Pool](https://www.expedia.co.uk/Oasis-Beach-Pool-Bedford.d553248621532492962.Attraction) > > [Finland Holidays](https://www.expedia.co.uk/Finland.d58.Holidays-City-Breaks) ---