Title: Grand Hotel Tien Shan Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Tien Shan Hotel in Almaty with 2 indoor pools and full-service spa ![Couples treatment room(s), sauna, hot tub, steam room](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/3466917c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/e486f3e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/4633c7f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/be01fd4b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, hot tub, steam room](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/de8d37e4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Grand Hotel Tien Shan offers a luxurious retreat in Medeu District. Guests enjoy aromatherapy at the Bali spa, relax by the pool on comfy sun loungers, and dine on international dishes at Restaurant Nauryz. Former visitors consistently praise the attentive staff. 8.6 Excellent ## Popular amenities - - - - Bar - Gym - Room service £105 includes taxes & fees 2 Dec - 3 Dec ## Room options ### Check availability for these dates Tonight [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 2 - Dec 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=5620286&PinnedHotelID=5620286&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/bfc10b00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.8 Excellent 5 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Bathrobes Hairdryer - 240 sq ft - Sleeps 2 - 1 Single Bed ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/94ce86b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 8.8 Excellent 3 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Bathrobes Bidet - 390 sq ft - Sleeps 3 - 1 Double Bed ![Deluxe Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/dff72217.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 7.0 Good 4 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Bathrobes Bidet - 406 sq ft - Sleeps 4 - 1 Double Bed OR 1 Single Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/35054051.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Separate bedroom Hairdryer Bidet - 407 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![100-cm Smart TV with satellite channels](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/4f5baeab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Air conditioning Free cots/infant beds Smart TV Hypo-allergenic bedding Premium bedding Blackout curtains Bathrobes Hairdryer - 369 sq ft - Sleeps 3 - 2 Single Beds ![Premium Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/a1f293df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Blackout curtains Premium bedding Rainfall showerhead Private bathroom Bathrobes - 388 sq ft - City view - Sleeps 3 - 1 King Bed ![Premium Twin Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5630000/5620300/5620286/cc1b4d85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room ### Highlights Air conditioning Smart TV Hypo-allergenic bedding Blackout curtains Premium bedding Bathrobes Private bathroom Hairdryer - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlmaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.25344%2C76.94952&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=02ynY7HvCk0ZFS6GlqXz2tpizlE=) 115 Bogenbay Batyr Street, Almaty, 050000 #### What's nearby - Zenkov Cathedral - 5 min walk - 0.3 miles - 28 Panfilov Heroes Memorial Park - 5 min walk - 0.3 miles - Almaty Opera House - 7 min walk - 0.4 miles - Panfilov Park - 9 min walk - 0.5 miles - Almaty Cathedral - 9 min walk - 0.5 miles #### Getting around - Almaly - 6 min walk - Almaty Station - 10 min drive - Almaty (ALA-Almaty Intl.) - 27 min drive #### Restaurants - ‪Kumano - ‬5 min walk - ‪French 42 - ‬2 min walk - ‪Винокурня By Ata - ‬1 min walk - ‪Pasta La Vista - ‬4 min walk - ‪Six Coffee+Wine - ‬1 min walk ## About this property ### Grand Hotel Tien Shan Upscale hotel located in Medeu District At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on-site and a coffee shop/cafe. Treat yourself to a Thai massage, hydrotherapy or a body treatment at Bali, the on-site spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services. Other perks include: - 2 indoor pools, along with sunloungers - Free self-parking - Limo/town car service, massage treatment rooms and tour/ticket information - Laundry services, luggage storage and a 24-hour front desk - Guest reviews give top marks for the helpful staff Room features All 78 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning. Other amenities include: - Free toiletries and hairdryers - 100-cm Smart TVs with cable channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/3000000/2240000/2232600/2232593/e1db4d87.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazakhstan Medeu District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 286 reviews £74 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=2232593&PinnedHotelID=2232593&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/9000000/8460000/8452800/8452719/75972061.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Uyut Hotel Almaly District - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 157 reviews £61 includes taxes & fees 1 Jan - 2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=8452719&PinnedHotelID=8452719&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (KZT 9000 per person)](https://images.trvl-media.com/lodging/72000000/71740000/71734900/71734830/413c64b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ibis Almaty Jetisu Almaly District - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 109 reviews £86 includes taxes & fees 1 Jan - 2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=71734830&PinnedHotelID=71734830&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1910000/1906500/1906489/b1549580.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn ALMATY by IHG Bostandyk District - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 279 reviews £67 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=1906489&PinnedHotelID=1906489&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/3000000/2310000/2301800/2301779/9d6a2fc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kazzhol Almaty Almaly District - Pool - Breakfast included - Spa - Parking included 8.4 Very good 105 reviews £67 includes taxes & fees 18 Dec - 19 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=2301779&PinnedHotelID=2301779&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/33000000/32540000/32533900/32533816/1acee100.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Almaty City Center Medeu District - Pool - Spa - Pet-friendly - Parking included 8.8 Excellent 146 reviews £123 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=32533816&PinnedHotelID=32533816&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4120000/4115600/4115549/17f74a73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Hotel Almaty Medeu District - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 191 reviews £78 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=4115549&PinnedHotelID=4115549&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/91000000/90500000/90493700/90493655/4bd332e3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Mildom Hotel Medeu District - Pool - Hot tub - Spa - Parking included 8.2 Very good 36 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=90493655&PinnedHotelID=90493655&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/4000000/3250000/3242200/3242189/e10aa5fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Almaty Hotel Almaly District - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.4 Very good 94 reviews £104 includes taxes & fees 12 Dec - 13 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=3242189&PinnedHotelID=3242189&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/71000000/70590000/70587400/70587342/f5b6abb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Almaty by IHG Bostandyk District - Breakfast included - Parking included - Free WiFi - Restaurant 8.2 Very good 89 reviews £74 includes taxes & fees 1 Jan - 2 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=70587342&PinnedHotelID=70587342&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle (surcharge) - Limo/town car service - Free self parking on site ### Food and drink - Free buffet breakfast available daily 6 AM to 10:30 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Cigar Club - Kezdesu - L Fame Lounge and Leisure - Restaurant Nauryz ### Things to do - 2 indoor pools - Full-service spa - Gym - Piano - Sauna - Shopping - Steam room ### Family friendly - 2 indoor pools - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station - Conference centre (9,555 square foot of space) - Meeting room ### Outdoors - Pool loungers ### Full-service spa - 5 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Hot tub - Hydrotherapy - Sauna - Steam room - Thai massages - Turkish bath ### Accessibility - Area rugs in room - No lift ### More - 3 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 100-cm smart TV with cable/satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 5:30 AM Early check-in subject to availability An early check-in fee will be charged Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: 100 per cent of room rate ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 10000.0 per day. Cots (infant beds) are available for KZT 5000.0 per day ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3) - Early check-in is available for a fee (subject to availability) - Late check-out fee: 100 per cent of room rate (subject to availability) - Crib (infant bed) fee: KZT 5000.0 per day - Rollaway bed fee: KZT 10000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Property Registration Number 5620286 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 18 years old are not allowed in the spa ### Property is also known as Grand Hotel Tien Shan Grand Hotel Tien Shan Almaty Grand Tien Shan Grand Tien Shan Almaty Grand Tien Shan Hotel Grand Hotel Tien Shan Hotel Grand Hotel Tien Shan Almaty Grand Hotel Tien Shan Hotel Almaty ## Frequently asked questions ### Does Grand Hotel Tien Shan have a pool? > Yes, this property has 2 Indoor pools. ### How much does it cost to stay at Grand Hotel Tien Shan? > As of 1 Dec 2025, prices found for a 1-night stay for 2 adults at Grand Hotel Tien Shan on 2 Dec 2025 start from £105.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Almaty-Hotels-Grand-Hotel-Tien-Shan.h5620286.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Grand Hotel Tien Shan pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Hotel Tien Shan? > Self-parking is free at this property. ### What time is check-in at Grand Hotel Tien Shan? > Check-in start time: 2:00 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Grand Hotel Tien Shan? > Checkout is at noon. Late check-out is available for a 100% fee (subject to availability). ### Does Grand Hotel Tien Shan provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies. ### Where is Grand Hotel Tien Shan located? > Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Nedelka Park and Almaty Cathedral are also within 15 minutes. Almaly is 6 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hotel Tien Shan Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 8.2 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 147 8 - Good 112 6 - Okay 35 4 - Poor 11 2 - Terrible 7 ### 10/10 Excellent #### Marina 1 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service was excellent! SPA is highly recommended ##### Marina Stayed 1 night in Jul 2025 ### 8/10 Good #### Per 15 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near metro, Hotel breakfast really good. Staff professional and kind. ##### Per Stayed 8 nights in Aug 2025 ### 8/10 Good #### Gaurav 25 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Property is located in a beautiful area, staff is courteous, breakfast is great ##### Gaurav Stayed 5 nights in Apr 2025 ### 8/10 Good #### Sarah 27 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights. ##### Sarah Stayed 2 nights in Jun 2025 ### 8/10 Good #### Nicole 8 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise. ##### Nicole Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Darya 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and close to all the main city spots ##### Darya Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Gabriel 30 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, clean hotel and professional staff. ##### Gabriel Stayed 1 night in Jun 2024 ### 4/10 Poor #### Junko 4 Oct 2025 Disliked: Staff & service, property conditions & facilities Since my stay was very short, I tried to obtain relevant information as much as possible in advance. I inquired several issues to Reservation Manger to make my stay more comfortable/efficient. But turned out to be negative. Some given information/promise were not realized with unappropriated internal communication of hotel side. Also, the driver for the airport transfer was so rude and dangerously drove the car using the mobile phone while driving. My payment, in particular for the airport transfer should have been canceled but they did no even I claimed such. The spa and the breakfast were good however, the fundamental aspects were significantly lacking, I must say. ##### Junko Stayed 3 nights in Sep 2025 ### 8/10 Good #### Amay 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room. ##### Amay Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Donald 19 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice hotel with friendly helpful staff who spoke gòod English ##### Donald Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Dharamvir Singh 5 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tourist friendly hotel with amazing staff Amazing and centrally located with superb breakfast and staff support. ##### Dharamvir Singh Stayed 5 nights in May 2023 ### 10/10 Excellent #### Bernard Alexandre Pascal 21 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again ##### Bernard Alexandre Pascal Stayed 2 nights in Apr 2024 ### 8/10 Good #### Mark 18 Jul 2022 Liked: Cleanliness, staff & service, room comfort Good clean hotel, large room, and friendly service from the staff. ##### Mark Stayed 3 nights in Jul 2022 ### 8/10 Good #### ayse 31 May 2025 Liked: Cleanliness, property conditions & facilities, room comfort There is a big problem which is actually everywhere.Language problem...In this kind of hotel at least a few stuff must talk other latin language English, Spanish , Italian etc.It is definitly most important thing. ##### ayse Stayed 4 nights in May 2025 ### 4/10 Poor #### Christopher Fong 21 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era ##### Christopher Fong Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Shelly 17 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was beautifully decorated with local art. The pool was peaceful and beautiful. ##### Shelly Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Dwight 22 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere ##### Dwight Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### John 27 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay! Great property. Excellent breakfasts. Helpful staff. Awesome spa. ##### John Stayed 2 nights in May 2023 ### 10/10 Excellent #### Kathryn 2 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally. ##### Kathryn Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### jens 30 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location. ##### jens Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Oleg 11 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hospitable place ##### Oleg Stayed 10 nights in Aug 2023 ### 10/10 Excellent #### Magdalena 19 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean. ##### Magdalena Stayed 6 nights in May 2023 ### 10/10 Excellent #### Paramveer 8 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty. ##### Paramveer Stayed 8 nights in Sep 2023 ### 10/10 Excellent #### Shawn 8 Oct 2023 Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously. ##### Shawn Stayed 2 nights in Oct 2023 ### 8/10 Good #### Alan 27 May 2025 Liked: Cleanliness, property conditions & facilities Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here. ##### Alan Stayed 5 nights in May 2025 ## Expedia's Latest Trends ### Hotels > [Iberostar Waves Royal Andalus](https://www.expedia.co.uk/Chiclana-De-La-Frontera-Hotels-Iberostar-Royal-Andalus.h2858301.Hotel-Information) > > [The Leam Hotel](https://www.expedia.co.uk/Weymouth-Hotels-The-Leam-Hotel.h20064332.Hotel-Information) > > [Thatchers Hotel](https://www.expedia.co.uk/Leatherhead-Hotels-Thatchers-Hotel.h49061.Hotel-Information) > > [TravelodgeUK Hotels in Oadby](https://www.expedia.co.uk/Oadby-Hotels-Travelodge-UK.0-0-d5652--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [The Manor West Hotel & Leisure Club](https://www.expedia.co.uk/Tralee-Hotels-The-Manor-West-Hotel-Leisure-Club.h4593837.Hotel-Information) > > [Sports Hotels in England](https://www.expedia.co.uk/Destinations-In-England-Adventure-Sport-Hotel.0-0-d11218-tAdventureSportHotel.Hotel-Filter-Destinations) > > [Hotel St. George by Nina](https://www.expedia.co.uk/Dublin-Hotels-Hotel-St-George-By-Nina.h520733.Hotel-Information) > > [Caravan Parks Calais](https://www.expedia.co.uk/Calais-Caravan-Parks.d6664-aaCaravanParks.Travel-Guide-Accommodation) > > [the goodtime hotel, Miami Beach, a Tribute Portfolio Hotel](https://www.expedia.co.uk/Miami-Hotels-The-Goodtime-Hotel.h60966866.Hotel-Information) > > [The Manor Elstree](https://www.expedia.co.uk/Borehamwood-Hotels-The-Manor-Elstree.h125584.Hotel-Information) > > [Clwyd Gate Manor Pool Sauna Hottub Cave Wales](https://www.expedia.co.uk/Ruthin-Hotels-Clwyd-Gate-Manor-Pool-Sauna-Hottub-Cave-Wales.h88610342.Hotel-Information) > > [B&B Berwick-upon-Tweed](https://www.expedia.co.uk/Berwick-Upon-Tweed-Bed-And-Breakfasts.d182451-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Hotel Corallaro](https://www.expedia.co.uk/Santa-Teresa-Di-Gallura-Hotels-Hotel-Corallaro.h4274763.Hotel-Information) > > [Hotels in Financial District](https://www.expedia.co.uk/Financial-District-New-York-Hotels.0-n553248633429418894-0.Travel-Guide-Filter-Hotels) > > [Hotels in Leysdown-on-Sea](https://www.expedia.co.uk/Leysdown-On-Sea-Hotels.d3000472907.Travel-Guide-Hotels) > > [Clayton Hotel Manchester City Centre](https://www.expedia.co.uk/Manchester-Hotels-Clayton-Hotel-Manchester-City-Centre.h69562434.Hotel-Information) > > [FuerteVillage](https://www.expedia.co.uk/Pajara-Hotels-FuerteVillage-Adults-Only.h38365957.Hotel-Information) > > [5 Star Hotels in Riviera Maya](https://www.expedia.co.uk/5Star-Riviera-Maya-Hotels.s50-0-d602901.Travel-Guide-Filter-Hotels) > > [The Gate Hotel Tokyo By HULIC](https://www.expedia.co.uk/Tokyo-Hotels-THE-GATE-HOTEL-TOKYO-By-HULIC.h29359886.Hotel-Information) > > [INNSiDE by Meliá Berlin Mitte](https://www.expedia.co.uk/Berlin-Hotels-INNSiDE-By-Melia-Berlin-Mitte.h3927247.Hotel-Information) ### Flights > [Flights from London (LCY) to Larnaca (LCA)](https://www.expedia.co.uk/lp/flights/lcy/lca/london-to-larnaca) > > [Flights from Madrid (MAD) to Málaga (AGP)](https://www.expedia.co.uk/lp/flights/mad/agp/madrid-to-malaga) > > [Flights from Hyderabad (HYD) to Newcastle-upon-Tyne (NCL)](https://www.expedia.co.uk/lp/flights/hyd/ncl/hyderabad-to-newcastle) > > [Flights from Ulceby (HUY) to Palma de Mallorca (PMI)](https://www.expedia.co.uk/lp/flights/huy/pmi/hull-to-palma-de-mallorca) > > [Flights from New Orleans (MSY) to London (LHR)](https://www.expedia.co.uk/lp/flights/msy/lhr/new-orleans-to-london) > > [Flights from Ballasalla (IOM) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/iom/edi/isle-of-man-to-edinburgh) ### Cars > [Car hire in Tel Aviv](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Tel-Aviv.d180031.Car-Hire-Guide) ### Packages > [Prora Holidays](https://www.expedia.co.uk/Prora.d6346081.Holidays-City-Breaks) > > [Oasis Beach Pool](https://www.expedia.co.uk/Oasis-Beach-Pool-Bedford.d553248621532492962.Attraction) > > [Finland Holidays](https://www.expedia.co.uk/Finland.d58.Holidays-City-Breaks)