The check-in process was smooth. The staff was very helpful: she basically gave us a good explanation of how we could maximize our time while visiting the area, including when to get the train tickets for viewing the sunrise, when to wake up and get ready in the morning, and when to leave for the train station.
We were initially given a room on the first floor. When we requested for an alternative, the staff gave us another room on the third floor. While we had to climb up the stairs (the hotel has no elevator), we were glad to get away from the noise at the first floor.
The room was clean, well lighted. The bed was comfortable. The view from our room was great, looking out towards the valley and the mountains.
The bathroom had a bathtub, which was a surprise. The towels were not absorbent; I felt like I was not entirely dry after a shower, even though I've wiped myself thoroughly with the towel.
The hotel provides central heating for the rooms, but the heating only turns on at 8 pm. So the room felt really cold until then. Even with the heating on, the room was still quite cold; the heating was basically inadequate. The one-inch gap under the room door probably didn't help too!
Breakfast was subcontracted out to a restaurant near the visitor centre. They provide basically Chinese food: porridge, noodles, vegetables, coffee, tea, soy milk, toast. Only chopsticks and spoons are provided, no fork.