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Reviews of Hotel Sol & Sombra

3 out of 5
Hotel Sol & Sombra
Calle Florida, 3, Benidorm, Alicante

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 60 reviews" "
Rating 8 - Good. 29 out of 60 reviews" "
Rating 6 - Okay. 16 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 4 out of 60 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Eugui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable hotel. Very nice personnel
Stayed 3 nights in Jul 2022
Response from Javier. on 2 Aug 2022
Muchas gracias, Carlos, por tus comentarios sobre tu estancia. Esperamos que hayas disfrutado de tu estancia y vuelvas pronto! Un saludo, Javier.

6/10 Okay

Sarah

Disliked: Room comfort
Ok if you are older person
Nearly all the food was cold when it was supposed to be hot.
Stayed 3 nights in Mar 2022
Response from Javier on 5 Apr 2022
Hello Sarah, We're sorry you had inconveniences with the food. Usually, the food is one of our strong points. We offer a plenty variety of dishes and we offer the drinks on it. Thanks for your staying with us and hope we will see you again.

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Benidorm
Nice hotel
Stayed 4 nights in Sep 2019
Response from Javier on 3 Oct 2019
Hello Malcolm, Thanks for choosing us for your vacation time. We hope you had a great time on our hotel and enjoyed Benidorm. Regards.

8/10 Good

Angelique

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location.
Good.
Stayed 1 night in Aug 2019
Response from Javier on 23 Aug 2019
Hello Angelique, Thanks for booking with us and we hope you had a good vacations here in Benidorm. Kind regards, Javier

4/10 Poor

Roman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The worst parking I've ever seen,none 4* breakfast
Modern hotel inside rush residental quater in the narrow street, the worst parking abilities I have ever seen (no hotel ramp, no chance to stop in front of the hotel to get off - I had to drive in cycles around the hotel for 20 minutes just to get off the suitcase !!). Room and services acceptable, morning buffet much worse than shown at demo-pictures in the hotel-profile. Less vegetable and almost none fruit, just lot of sweetees, coffee like a rosted-barley extract. Perfect beach 800m from the hotel downtown the street.

8/10 Good

John, Torrente.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break.
The only downside was the lack of WiFi. More of a problem for my 17 year old granddaughter than for us.

6/10 Okay

David, Bognor Regis

Disliked: Cleanliness
Benidorm overnight
Birthday trip to the Benidorm Palace

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Gilbert Oakley, Dundee Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sol y Sombra
excellent hotel . food was great English or continental breakfast . meals at night great as well . room was a good size and very clean . staff were friendly . only downfall entertainment was catered for the Spanish . 10 minutes from poinente beach . 15 minutes from Benidorm city square . an excellent cafe ,bar just down the road from the hotel called la islette opened 24hours ! very good for 3 star and will definitely be back to this hotel !

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
We arrived in trepidation because of bad reviews we had read. But in all respects our stay was good. The staff were helpful and friendly, the room very clean and acceptable, and the breakfast buffet plentiful and of acceptable quality. We will stay again.

8/10 Good

Juan Rafael

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Javier. on 30 Nov 2023
Hola Juan Rafael:Gracias por sus comentarios, esperamos que haya disfrutado de unas buenas vacaciones y podamos verle pronto.Un saludo,Javier.

8/10 Good

Erik uglvig

Stayed 1 night in Sep 2023
Response from Javier. on 25 Sept 2023
Thanks for your rating Erik.We hope you had a great vacation with us.Regards,Javier.

6/10 Okay

Willemin

Travelled with family
Disliked: Staff & service
Bon pour une nuit
Chambre médiocre. Bon pour une seule nuit. Parking inexistant car peu de place. Je l'avais d'ailleurs choisi pour ça, mais apparemment plus de disponibilité. Petit déjeuner plus que médiocre. Emplacement bien
Stayed 1 night in Aug 2023
Response from Javier on 22 Aug 2023
Merci beaucoup pour vos commentaires. Malheureusement, notre parking est limité et est soumis à disponibilité à l'arrivée du client. D'autre part, dans notre restaurant, nous proposons un large assortiment de plats pour tous les goûts.Salutations,Javier.

2/10 Terrible

JORGE

Stayed 3 nights in Jul 2023
Response from Javier. on 2 Aug 2023
Hola Jorge:Sentimos que tu estancia con nosotros no haya cumplido tus expectativas.Esperamos poder verte pronto.Un saludo,Javier.

6/10 Okay

Maria Pilar

Travelled with partner
Disliked: Property conditions & facilities
Habitación limpia, desayuno buffet con bastantes opciones, las instalaciones en general podrían mejorarse con una mano de pintura.. Cambiar cortinas o colchas, la piscina de arriba dejaba que desear, desconchada y paredes muy sucias, exceso de cloro que irrita los ojos, y la piscina de abajo está en otra calle y se comparte con los demás hoteles de la cadena..
Stayed 1 night in Jun 2023
Response from Javier. on 19 Jun 2023
Hola María Pilar:Agradecemos su sincera opinión sobre nuestras instalaciones.Por otro lado, nos gustaría informar de que cada hotel tiene su piscina, y además, tenemos una piscina más grande donde pueden ir todos los clientes de Medina Hoteles.Un saludo,Javier.

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En resumen aceptable para personas mayores de edad, no para el resto, tanto la comida como lo demás
Stayed 3 nights in Apr 2023
Response from Javier. on 8 May 2023
Hola Francisco:Lamentamos no haber estado a la altura de sus expectativas. En Medina Hoteles trabajamos para satisfacer a todos nuestros clientes, tengan la edad que tengan.Un saludo,Javier.

8/10 Good

Hakim

Stayed 5 nights in Nov 2022

2/10 Terrible

jose

Disliked: Staff & service
E ido 2 veces la 1 bastante bien la segunda orrorosa no volvere
Stayed 8 nights in Oct 2022
Response from Javier. on 26 Oct 2022
Estimado Jose:Agradecemos tus comentarios y lamentamos que tu experiencia no haya sido lo suficientemente agradable con nosotros.Esperamos que nos des la oportunidad de volver a convencerte ;)Un saludo,Javier.

8/10 Good

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Javier. on 1 Aug 2022
Muchas gracias por tu valoración Domingo. Esperamos que hayas disfrutado de tu estancia con nosotros. Un saludo, Javier.

8/10 Good

Agueda Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Javier. on 18 Jul 2022
Muchas gracias por tu valoración Águeda. Esperemos que hayas disfrutado de tu estancia con nosotros y volvamos a verte. Un saludo, Javier.

8/10 Good

Claudio

Travelled with group
Liked: Cleanliness
Albergo da gruppo vacanze
Albergo da vacanze di gruppo. Ne bene né male. Il personale molto cortese e gentile. La colazione la mattina un po' povera.la piscina era chiusa e lo abbiamo scoperto lì sul posto.
Stayed 2 nights in Jun 2022
Response from Javier. on 10 Jun 2022
Grazie mille per i tuoi commenti Claudio. Abbiamo sentito che una delle piscine era chiusa. Speriamo che l'altra piscina soddisfi le tue aspettative. Saluti, Javier.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recomendable ; Responde calidad precio.
Stayed 3 nights in Dec 2021
Response from Javier on 3 Feb 2022
Muchas gracias María por tus comentarios.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Javier. on 22 Jan 2020
Gracias por valorar su estancia en nuestro hotel. Un saludo, Javier.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto.El servicio de comida muy bien,las habitaciones grandes.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me gusto mucho el comedor, lo malo es que estar muy mal distribuido a la hora de buscar la comida, porque estar todo lejos.
Stayed 4 nights in Sep 2019
Response from Javier on 5 Oct 2019
Muchas gracias por tus comentarios, esperamos que tuvieras una buena experiencia en nuestro hotel. Un saludo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Javier. on 8 Aug 2019
Muchas gracias por su estancia en nuestros hoteles.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Javier. on 8 Aug 2019
Muchas gracias por su estancia en nuestros hoteles. Esperamos que haya disfrutado de su estancia.

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Javier. on 10 Jul 2019
Muchas gracias por su aportación y su valoración. Deseamos que hayan pasado una agradable estancia en nuestros hoteles. Gracias.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Javier. on 10 Jul 2019
Muchas gracias por su aportación y su valoración. Deseamos que hayan pasado una agradable estancia en nuestros hoteles. Gracias.

8/10 Good

María

Liked: Cleanliness, property conditions & facilities, room comfort
En general todo bien, excepto que en la cena estaban recogiendo antes de la hora. El cafe y el zumo malísimo. Por lo demás bien
Stayed 1 night in May 2019
Response from Javier. on 12 Jul 2019
Muchas gracias por su aportación y su valoración. Deseamos que hayan pasado una agradable estancia en nuestros hoteles. Gracias.

8/10 Good

Marlene Martinez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Javier on 9 Nov 2018
Nos complace saber que ha estado cómoda en nuestras instalaciones. Gracias por haber confiado en nosotros para su estancia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Se Come Muy bien
Se Come Muy bien pero La Habitación está un poco anticuada , pero me Llevo buena imagen del Hotel
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy bonito, cerca estacion tram
Es un hotel tranquilo, comodo, la limpieza muy bien y buen trato del personal
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uno de los lugares más deprimentes!!!!
El desayuno es terrible, jamas volveré a Benidorm es horrible en general, decepción total.
Stayed 1 night in Oct 2017

8/10 Good

J. David, 18291

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Muy buena y agradable. Hotel en muy buenas condiciones.
Stayed 1 night in Oct 2017

6/10 Okay

Carlos, Valencia, Spain

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Personal excelente servicios nulos.
El bar estaba cerrado hasta las 11:30h. Lavabos muy incómodos para personas con minusvalía, horarios de comedor muy cortos, piscina compartida (nula), personal cualificado excelente. Entrada muy incomoda sin rampa. El hotel no esta cualificado para personas invidentes o con sillas de ruedas. Esperábamos algo mejor.
Stayed 2 nights in Aug 2017

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень комфортабельный отель
Отличное питание, близко до набережной

6/10 Okay

Verified traveller

8/10 Good

dario

Liked: Staff & service
Aceptable me gusta que la bebida sea gratuita, asimismo la comida es buena pero con poca variedad

8/10 Good

Beatriz Barbon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service
Un hotel de verano, pero con una habitacion muy pobre. Sin pretensiones

6/10 Okay

Trond, Kirkenes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotell - med en del mangler
Hotellet hadde god mat, rensligheten kunne ha vært mye bedre. Kunnskapen til folkene i resepsjonen kunne ha vært bedre. De trengte hjelp fra hotellgjestene for å finne ut av ting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Daniele, Roseto Degli Abruzzi

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel vicino al mare ma cercate di meglio!
Avevamo scelto questo hotel attirati dall'offerta. il prezzo sembrava buono. Tuttavia è totalmente privo di WIFI anche nelle parti comuni; per adoperarlo siamo dovuti andare nell'hotel vicino sotto la pioggia per usarlo gratis in un hotel della stessa catena. L'hotel dispone di 2 piscine ma scoperte, quindi se piove non si fa nulla nè in città nè in hotel. La jacuzzi non era funzionante e piena di acqua sporca. La camera era pulita, il bagno nelle parte più importanti come i sanitari pure, ma la vasca da bagno era smaltata all'interno e quindi aveva degli spazi arrugginiti. in un angolo abbiamo trovato un ricordino di qualche cliente, un unghia dell'alluce tagliata che nessuno ha mai pulito in otto giorni. L'aria condizionata funziona benissimo; la TV è tutta in spagnolo e neanche un canale in lingua italiana. la colazione era abbondante ed infinita, solo che i cornetti erano tutti congelati e riscaldati. Da bere si può bere tutto quello che si vuole ai pasti; nella nostra offerta la cena era inclusa ed è un ottima cosa anche se Benidorm ma anche qui abbiamo visto alcuni scandali per noi italiani. Il pane non sembrava fresco ma congelato e riscaldato all'occorrenza nel forno elettrico dietro il bancone, la pasta veniva cucinata e messa scondita con sugo a parte; cioè una sera abbiamo visto tortellini senza niente. La frutta sembra surgelata, . una sera hanno fatto le chele di granchio ma erano unte, non erano state fatte scolare. Carne alla piastra era ottima.

6/10 Okay

javier, tortosa

Liked: Staff & service, property conditions & facilities, room comfort
ni bien ni mal
no es un hotel para mi gusto , hotel para familias i jubilados , la comida buffet un poco justo , solo me quede una noche

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JOSE LUIS, Torrevieja

Liked: Cleanliness
Disliked: Room comfort
solicitando y no concediendo.
Habitación como había solicitado tranquila pero, disponía de tres camas pequeñas cuándo, sólo había solicitado una grande (estaba yo solo), un error incomodo para mí.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Buen Buffet y personal amable
Como positivo la calidad del buffet, nos sorprendió que tuviese las bebidas incluidas. También la amabilidad del personal. Como aspectos negativos, el hotel necesita una mano de pintura en general, y nuestra habitación necesitaba dos. Además, en la descripción ponía que las habitaciones tenían terraza, pero la nuestra no tenía. Seguramente volveremos, pero especificando el tema del balcón.