Dear Jennifer,We are truly glad to hear that you found our reception staff helpful and friendly, just as we strive for. Your positive feedback on nearby restaurants is also appreciated.We deeply apologize for the inconveniences you faced with the food availability and quality during your stay. Your feedback regarding the buffet and specialty restaurants will be shared with our team for improvements. We understand your disappointment and regret the experience did not meet your expectations.Your comments are valuable to us, and we will do our best to address these issues to enhance the overall guest experience. Thank you for sharing your feedback with us.

Dear Erika,Thank you so much for your kind words! We're thrilled to hear that you had a beautiful stay to celebrate New Year's with us. We can't wait to welcome you back again in the future!

Dear Valentina,Thank you so much for the lovely feedback! We are delighted to hear that you found our location perfect and our staff friendly and helpful. We strive to create a positive experience for all our customers and your kind words truly mean a lot to us. We look forward to serving you again in the future!

Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

Dear Merryl,Thank you so much for your feedback. It is a big pleasure to know that you had great time with us.We hope to see you back soon.Thank you.

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a feedback about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear Richards, Zoe Samantha,The feedback is of utmost importance to us, and we appreciate you taking the time to share the feedback with us.We have received notification about your earlier check-out from the Head Housekeeping officer and our receptionist as well confirmed that the guest informed that they are leaving, probably was lack of understanding. We are truly sorry to hear about the issues encountered during your stay, and we understand the frustration. We ensure that we are taking all the feedback on very high level. They are help us to improve. The deposits are kept in the reception safe in order to provide good service to the guest. We know that the receptionist realize that and return the money back.We would like to apologize for the receptionist attitude definitely is not part of our company values.We inform that the hotel will go under renovations and we would like to ask you to give us another opportunity to serve you again, in the close future.Regards.Reception Supervisor

Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

Dear Guest We'd like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence. We greatly appreciate your patronage and look forward to welcoming you again. We hope to see you again soon. Sincerely,

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear Chris, Thank you for taking the time to share your comments about your stay with us. It is our aim to provide our guests with a completely satisfactory service and we sincerely apologize if we do not meet your expectations in some respects. We hope that this experience will not permanently change your perception of our hotel and that it will give us another opportunity to demonstrate our commitment to exceeding your expectations. We hope to see you again soon. Sincerely, Customer Service

Dear Arturas, Thank you for taking the time to share your comments following your recent stay. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. My team and I look forward to your next stay and we look forward to your future visits. Sincerely, Customer Care

Dear Stephen, Thank you for taking the time to share your comments following your recent stay. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. My team and I look forward to your next stay and we look forward to your future visits. Sincerely, Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,

Dear GuestWe'd like to take this opportunity to thank you for taking the time share feedback about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,

Dear Greg, Thank you for taking the time to share your feedback following your recent stay. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. My team and I look forward to your upcoming stay and hope that your future visits. Warm regards

Dear Guest,We would like to take this opportunity to thank you for taking the time to share about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and delighted that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly value his patronage and look forward to welcoming him again.We hope to see you again soon.Sincerely,

Dear Mary Thank you very much for your comments regarding your recent stay with us. Our aim is to provide our guests with a fully satisfactory service. We strive to ensure that every guest leaves as an ambassador for our hotel. I appreciate your specific and constructive feedback, as these interactions help us to identify areas of opportunity for improvement and also give us a better understanding of our customers' expectations so that we can better exceed them in the future.

Dear Puneet, Thank you for taking the time to write a comment about your stay with us. It is our aim to provide our guests with completely satisfactory service. We are delighted to hear that you enjoyed the stay and loved the food. We hope to see you again soon. Kind regards, Customer Care

Dear Frank, Thank you for taking the time to write a comment about your stay with us. It is our aim to provide our guests with completely satisfactory service. We are delighted to hear that you enjoyed the stay and loved the food. We hope to see you again soon. Kind regards, Customer Care

Dear Nellie, Thank you for taking the time to provide feedback on your recent stay. It is our aim to provide our guests with completely satisfactory service, and we sincerely apologize if we did not meet your expectations. We hope you will visit us soon and give us the opportunity to serve you again in the near future. Kind regards, Customer Care.

Dear Delyth, Thank you for taking the time to leave a comment about your stay with us; the satisfaction of our guests is our top priority. We are delighted to hear that you enjoyed the location and the room. We sincerely hope that you will visit us soon and give us another opportunity to serve you. Kind regards, Customer Care.

Dear Mr Scott, Thank you very much for your feedback on your recent stay with us. I regret that you are not satisfied with certain aspects of our service. We strive to ensure that each guest leaves as an ambassador of our hotel. In your case, we clearly did not and for that, please accept my sincere apologies. I appreciate your specific and constructive feedback, as these interactions help us identify areas of opportunity for improvement and also give us a better understanding of our customers' expectations, so that we can better exceed them in the future. We hope you won't let this experience ruin your perception of our hotel forever and give us another opportunity to prove our commitment to exceeding your expectations. We hope to see you soon. Best regards, Simão Teixera General Manager

Dear Guest,It was a pleasure to have you stay at Grand Muthu Oura View Beach Club.We are very happy to read your feedback and thank you for sparing your time to share your experience. The team and I are very happy to read about how much you enjoyed your stay.I do hope that you have many more opportunities to visit us again in the not too distant future. Warm regardsCustomer Care

Dear Guest,It was a pleasure to have you stay at Grand Muthu Oura View Beach Club.We are very happy to read your feedback and thank you for sparing your time to share your experience. The team and I are very happy to read about how much you enjoyed your stay.I do hope that you have many more opportunities to visit us again in the not too distant future. Warm regardsCustomer Care

Dear Guest,Thank you for taking the time to leave feedback about your experience with us.The satisfaction of our guests is our top priority and we are delighted to hear that you enjoyed your meal at our restaurant, that we exceeded your expectations in every way and that we deserve a recommendation.We are looking forward to seeing you again.Yours sincerely,Customer Care

Dear Guest Thank you for taking the time to share your feedback following your recent stay.I regret to note that you experienced difficulties with the elevator and lights at indoor pool. I have personally investigated the lapses in detail and have initiated remedial action in conjunction with respective department heads. Please be assured that every comment you have made has been dealt with the seriousness it deserves and I can only promise that we will work on all those little details.My team and I look forward to your upcoming stay and hope that your future visits find a more satisfying experience.Best regardsCustomer Care

Dear NasreenThank you for taking the time to share your feedback following your recent stay.My team and I are delighted to read your positive comments about the resort. I have shared your review with the entire team; they are truly inspired to note that their efforts were well noticed and much appreciated. Thank you!! It was a pleasure to be of service to you.With the best location in the entire city close to the Strip and on the beach, beautiful landscaping, pools and the entertainment services offered, it really becomes a great value proposition for all our guests. We shall continue to focus on exceeding the expectations of valuable guests such as yourself, and look forward to an opportunity to serve you again. Warm regardsCustomer Care

Dear Guest Thank you for taking the time to share your feedback following your recent stay.My team and I are delighted to read your positive comments about the resort. I have shared your review with the entire team; they are truly inspired to note that their efforts were well noticed and much appreciated. Thank you!! It was a pleasure to be of service to you.With the best location in the entire city close to the Strip and on the beach, beautiful landscaping, pools and the entertainment services offered, it really becomes a great value proposition for all our guests. We shall continue to focus on exceeding the expectations of valuable guests such as yourself, and look forward to an opportunity to serve you again. Warm regardsCustomer Care

Dear Isabel,Thank you for your feedback. It's great to hear that we exceeded your expectations, and we appreciate your kind words about your stay. We hope to see you at the hotel again soon.Kind regards,Customer Care

Dear Gottfried,Thank you very much for taking the time to rate us after your stay with us; we greatly appreciate it.We hope to see you again in the near future.Kind regards,Customer Service

Dear Guest Thank you for taking the time to share your feedback following your recent stay. We are glad that you enjoyed your stay and we shall continue to focus on exceed expectations of valuable guests such as yourself. We have been renovating all our rooms in a planned manner as we believe in investing in our properties as per the changing economic scenario and guest expectations. We hope you will not allow this experience to forever mar your perception of our hotel and will allow us another opportunity to prove our commitment to exceeding your expectations. Best Regards Simao Teixeira General Manager

Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

Dear Guest, We really apreciate your ffedback and we would like to say thank you. He hope you will have great time with us for all your inteire stay. Regards

Dear Guest Thank you for taking the time to share your feedback following your recent stay. We are glad that you enjoyed your stay and we shall continue to focus on exceed expectations of valuable guests such as yourself. We have been renovating all our rooms in a planned manner as we believe in investing in our properties as per the changing economic scenario and guest expectations. We hope you will not allow this experience to forever mar your perception of our hotel and will allow us another opportunity to prove our commitment to exceeding your expectations. Best Regards

Dear Valued Guest, It is with great appreciation that we receive your comments and constructive feedback. Your input is valuable to our continued growth. Naturally, we take your feedback very seriously and feel deeply disappointed that we did not fully live up to your expectations on this occasion. While you were checked in to the room higher (1 bedroom apartment) to your originally booked reservation for a Standard Studio, its unfortunate that we did not recieve any feedback from you with regards to the reason for your dissapointment and hence would request you to please share more details which will help us to improve further. Sincerely hoping this recent event does not discourage you from visiting the Muthu Oura View Beach Club in a not so far future, we convey our warmest regards for having had the privilege of your presence in our property. We look forward to seeing you again and please rest assured we will most definitely endeavour to meet your expectations should you decide upon giving us a second chance. With the best wishes

Dear Guest, Thank you for your feedback on your recent stay with us. We are delighted that you enjoyed your holiday and that you mentioned our hotel's excellent location. We look forward to serving you again in the near future. Kind regards,

Dear Mr Mohsen, Thank you so much for your feedback. We apologize to you as we could not live up to your expectations. We have noted your comments regarding the dated rooms. The big majority of the hotel rooms are already renovated adn we are currently in the process of renovating the remaining rooms. We apologize for this issue and we hope we have an opportunity to serve you again soon. Thank you. Warm regards,

Dear Guest, Thank you for sharing feedback on your recent stay at our hotel. We are delighted that you enjoyed your stay with us. We are looking forward to your next visit. Best regards

Dear Ms Sarah, Thank you very much for your feedback. We are glad and overjoyed that your stay was comfortable. We have not neglected your comments We look forward to welcome you again in near future. Warm regards

Dear Ms Rita Thank you very much for your feedback. We are glad and overjoyed that your stay was comfortable. We look froward to welcome you again in near future. Bestr regards

Dear Guest, Thank you to have stayed with us. We appreciate your feedback about your recent stay with us. It was a big pleasure to have you with us and we hope to see you and your family back very soon. Warm regards.

Dear Ms Judy, Your feedback is very important for us, it helps to improve our service. Please allow to extend our sincere apologies that your experience with us has not been positive. We hope you will not allow this experience to permanently damage your perception of our hotel and allow us another opportunity to prove our commitment to exceed your expectations.

Dear Guest, Thank you to have stayed with us. We really appreciate your pleasant comment. We hope to see you back soon. Regards

Dear Guest, We are pleasured to know that you have enjoy our facilities. We are glad to see you back soon. Warm Regard.