Review of Clube Maria Luisa
The apartments are spacious however the furniture and fittings are very dated and need upgrading. It is very close to the beach and 10 or 15 minutes from restaurants and shops.
The main issue with our holiday was the poor customer service from EXPEDIA. We had booked 2 apartments for 7 nights which was confirmed by e-mail in June 2015. On Monday 10 August 2015, 3 days before we were due to travel, Expedia sent an e-mail saying that the apartment reserved for my daughters could not be honoured and that they would have to stay in a hotel, 5 miles away, for 2 nights. When I phoned Expedia to find out why I was told neither apartment could be honoured and that all 4 of us would have to stay in the hotel 5 miles away for 2 nights. This was unacceptable as we had family members staying at Clube Maria Luisa. Despite spending over 2 hours on the phone to Expedia in the US at my expense, this could not be resolved. When we arrived at the hotel in Portugal they informed us that they had no reservation for us. They phoned Clube Maria Luisa and were informed that the apartments were now available for the 7 nights. When I spoke to the manager at Clube Maria Luisa to find out how this had happened I was informed that Club Maria Luisa had sent an e-mail to Expedia on Monday 10 August 2015 confirming that both apartments were now available for the 7 nights. I never received confirmation from Expedia of this e-mail. I spent over 2 hours on 2 separate phone calls to Expedia on Monday 10 August