Alfândega Velha - Centro Cultural do Mindelo

The view from Belvedere is breathtaking, but the property is extremely far from the harbour and involves a long, tiring trek with countless stairs. The room, although described as a suite, is very basic and more in line with a 3-star standard at best. The staff did try to help, but their capacity was limited. The receptionist was unable to assist with luggage despite the many stairs; fortunately, our driver helped us. She also recommended a restaurant on arrival which turned out to be dreadful — essentially fast food for locals. It was dirty, unhealthy, and completely unsuitable. The swimming pool is tiny, though at least it allowed for some sunbathing. Breakfast was mediocre and ends at 11am. There is no food or drink service available during the day, which is unacceptable and reflects a general lack of service. The hotel feels more suited to backpackers and budget travellers — certainly not our taste and absolutely not luxury. Toiletries were minimal, towels and pillows had to be requested upon arrival (thankfully I had my own toiletries), and the bed was uncomfortable — the mattress triggered my sciatica. The reception itself is tiny, almost like a mouse hole, and unwelcoming. In short, aside from the spectacular views, I would not stay here again. This hotel is not for me or my husband.

The location, staff, and food were all wonderful, making the experience truly enjoyable.