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Reviews of Windsor Palace Luxury Heritage Hotel Since 1906 by Paradise Inn Group

4 out of 5
Windsor Palace Luxury Heritage Hotel Since 1906 by Paradise Inn Group
17, El Shohada St., El Ramle Station, Alexandria

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 128 reviews" "
Rating 8 - Good. 41 out of 128 reviews" "
Rating 6 - Okay. 19 out of 128 reviews" "
Rating 4 - Poor. 13 out of 128 reviews" "
Rating 2 - Terrible. 18 out of 128 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

AZMY, OWOSSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, Manger Adel, Christina and all the staff were great.
Stayed 2 nights in May 2024

8/10 Good

George

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First off, this is old Alexandria. The former palace is very grand, with history. The six floor restaurant is excellent. The staff really help make this place and are prompt and friendly. You come to such a hotel to experience the former glory of Alexandria. In this I was impressed. The problems is that place needs extensive maintenance. It is quite run down. My toilet was cracked and the bidet valve leaked water on the floor unless really tightened. My outdoor chair was cracked. It might be acceptable for Egyptians getting a discount rate, but for foreigners paying higher prices, this isn't really acceptable.
Stayed 3 nights in Apr 2024

6/10 Okay

Louay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, friendly staff, nice food, need renovations and mentinance,
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a one night stay but what a perfect place to be in Alexandria and recapture a little old world charm. The location is the best if you want to be in old Alex - 20 min walk to library and 20 min walk to Citadel - all along the beautiful Corniche. Christina at reception was wonderful helping us arrange a local tour and a taxi back to Cairo at the last minute! 10/10 for sure!
Stayed 1 night in Feb 2024

6/10 Okay

Donna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel that has been neglected a bit. My rug in my room was not vacuumed. My shower didn’t drain and I wasn’t given enough towels for 2 people. Next to the hotel is a vacant lot full of trash and barking wild dogs. Hotel should contact lot owner or city officials to remedy this eyesore. Rooms were beautiful and recently remodeled. Balcony had view of sea and vacant trash lot. Don’t get the light dinner. It was terrible. Not tasty at all and more like appetizers and not good ones. Breakfast was great. The Windsor has a remarkable location and views of the sea from their restaurant. Some of the furniture in the hallways are actually dirty and gross and need to be discarded as well as the curtains on the ground floor.
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Stayed 1 night in Feb 2024

6/10 Okay

ibrahim

Travelled with family
The roof top The location Hospitality
Stayed 3 nights in Jan 2024

10/10 Excellent

Mounir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Traffic can be quite noisy so be sure to have earplugs on hamd
Stayed 1 night in Jan 2024
Response from Marketing department on 11 Jan 2024
Dear Guest,Thank you so much for your lovely feedback! We're thrilled to hear that you had a great time with us, and we can't wait to welcome you back soon.

2/10 Terrible

Yehia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately I won’t be able to recommend it to anyone at least it’s not the first choice at very bottom option.

10/10 Excellent

Jean

Stayed 1 night in May 2023

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Atmospheric Golden Age property with proximity to train station. Good rooftop Turkish restaurant also.serves wine with views. Breakfast included. Friendly staff. Good location and Uber available. Sea view from room. Nearby synogogue and walkable to Roman sites.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Middle East Road Trip
Be for-warned, if you are a light sleeper and have a ocean view room on the main street, the HORNS, horns, beeping from cars, mini buses, motorcycles is just insane and loud, it just never stops. GREAT staff and very helpful. The staff made my 3 night stay, they were wonderful. My flight arrived early from Saudi Aribia and they allowed me access to my room extra early ..... THANK YOU. The light dinner they refer to are just small finger food items. not very good. Great refrigerator, Good Wifi. Wonderful old world charm including the elevator. Again wonderful staff ....THANK YOU. I would return,
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohamed, Perth Amboy

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location! Location! Location! The view! The view!!
The Windsor Hotel is an exquisitely preserved heritage hotel right on the waterfront “Corniche” of central Alexandria. The hotel was built in 1906 and the owner has tried to preserve as much of the original aesthetic as possible. You will time travel a century back in time when you use the elevator to your room. The view from the 6th floor restaurant is spectacular! You will enjoy your breakfast with a 180 degree view of the Mediterranean with the Citadel of Qaitbay to your left and the Library of Alexandria to your right. The staff have been trained meticulously in customer service so you feel like you are in a five star hotel. Every staff member smiles and warmly greets you as if you are the most important guest in town. Highly recommended!
Breakfast with a view
Golden era glory
Room with a view
The time travel machine
Stayed 1 night in Mar 2023

10/10 Excellent

Abdul Q

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is uniquely helpful and pleasant, buildind is old but tried to improve somewhat. As a whole it was nise based on cast.
Stayed 2 nights in Jan 2023

8/10 Good

Shereen

Travelled with group
Liked: Cleanliness, property conditions & facilities
It’s great and classic but little old needs some innovation
Stayed 1 night in Sep 2022

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good , but the cleaning of the room was not up to the standards.
Stayed 1 night in Aug 2022

8/10 Good

Mourad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am satisfied with the hotel and the staff , the only thing that was frustrating was that in your website it showed sea view room , but once I booked the room that disappears and only showed smoking room . I have to pay an extra 15$ US to get a sea view … a bit frustrating … maybe you as Wotif could verify that this kind of mistake is not done . Thank you
Stayed 1 night in May 2022

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

LEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Very helpful, fast checking, reception staffs are very nice, smiling, all my requests accepted, really very good location. I love it. I will come back to this hotel next time. Good value for money. Thank you
Stayed 1 night in Feb 2022

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very bad Accommodation that i have ever. Gave me room other room than i booked
Stayed 1 night in Sep 2021

6/10 Okay

Aliaa

Travelled with group
Disliked: Property conditions & facilities
OK, but
It was OK, but the bathroom laked foot towls and the door wouldn't shut. The balcony doors were so stiff, we needed to use force to shut them.
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
I've been staying at this hotel since the 1990s, before it was bought by the corporation that now owns it. Back then it was rundown but still magnificent and *much* cheaper obviously. Thankfully the new owners renovated it rather than knocking it down and building some awful tower. The hotel is clean, quiet, the staff are very nice. Upkeep seems to be an issue though because some of the rooms have gotten rather dingy. We had reserved a superior room (35 sq.m balcony with sea view). When we arrived they tried to foist a much smaller standard room on the first floor on us. The room was awful. We made a fuss and they finally 'upgraded' us to a 'superior room', still on the first floor and consequently with no balcony. It was very noisy, day and night. It makes me very sad to say this, but I will no longer be staying at the Windsor Palace when I visit Alexandria. It's just not worth the money.
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1- the photos of all rooms is not the actual photos the hotel gave me a very bad and un acceptable room max 20 or 25 meters ( not like the photos at all or the reserve room) and i refuse it, so they change it to an accepted one 2- no free parking the hotel miens parking in the streets around
Stayed 1 night in Jan 2021

6/10 Okay

Nermeen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ccokraoches Ruined My Stay!
The staff is really amazing and helpful. Especially Ahmed at the front desk and Mr.Said the assistant manager of housekeeping. The room was clean until late at 4am when 2 big cockraoches popped out of nowhere. Plus the bathtub curtain kept falling off. The bathroom had a very bad draining system... I had to use the room key to open the drain. Overall... It wasn't a great experience except for how helpful the staff were and the vintage style of the hotel.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, services, room all were great. Specially people ... so friendly and helpful.
Stayed 1 night in Jul 2020

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Khaled

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Bad experience
I booked deluxe sea view room and the room was side sea view, the hotel told me that i have to pay extra 500 L.E for sea view room. I didn’t pay extra money. It was bad experience.
Stayed 1 night in Jun 2020

8/10 Good

Mamdouh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Wide room, delicious breakfast, great location,excellent service, not easy to parking , noisy street
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
A great location and a heritage building yet needs attention in maintenance and customer service
Stayed 1 night in Feb 2020

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an enjoyable weekend at the Windsor Palace hotel. The staff was diligent regarding service and concern. While the hotel itself is a bit tired, the warm reception and care we received from the management, cleaning and wait staff at he restaurant was remarkable. We will stay no where else in Alexandria!
Stayed 3 nights in Jan 2020

10/10 Excellent

Niels

Liked: Staff & service, property conditions & facilities, room comfort
Great pompous hotel in the centre of Alexandria
My third time to Windsor Palace hotel. Big rooms which hark back to British presence in Egypt before WWII. A very good breakfast restaurant on the top floor with a stylish veranda or weather permitting outdoor tables with a magnificent view of the East Harbour. On the ground floor is a large ballroom with paintings in the ceiling and on the walls but not being used for anything. An inventive decorator could make it a very attractive café right on the Corniche. One negative comment. Though rooms are kept clean it does not extend to the edges of the carpet and the old balcony doors do not close tight any more - felt during a stormy day
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooftop and excellent location Friendly staff
Stayed 2 nights in Nov 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faded grandeur of the hotel was impressive. The views from the roof terrace were fine and the location was excellent. My room was on the first floor and the noise from the street was ever present. There was a musty smell in my bathroom. The staff were friendly.
Stayed 2 nights in Nov 2019

8/10 Good

Ossama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Joseph

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad
Overall was not very pleasant ,
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ouder side of the old bed, carpets were really dirty
Stayed 4 nights in Oct 2019

4/10 Poor

Mohamed, Cairo

Travelled with family
Disliked: Cleanliness
Room not clean Balcony damaged Bathroom not clean Noisy
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
The rooftop buffet area is great with a fantastic view. The staff need to engage more with the guests and be more welcoming in their approach
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Pros: - central location overlooking Alexandria's east bay. - excellent breakfast - Great historical building with nice rooms. - Great rooftop terrace with a nice view. Cons: - slow wifi
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Pros: - central location overlooking Alexandria's east bay. - Great rooftop terrace with a nice view. - excellent breakfast - Great historical building with nice rooms. Cons: - slow wifi
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Can’t be a 4 stars hotel. Rooms are very old and not so clean
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great view of the Mediterranean.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is very old antique hotel. Still using keys instead of cards and has very old elevator without ventilation. Receptionist are not welcoming. Safety box very small doesn’t fit tablet. Cleanliness was goods. Breakfast was ok
Stayed 1 night in Jul 2019