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Reviews of Rock Ledge Motel

2.5 out of 5
Rock Ledge Motel
45302 NY-12, Alexandria Bay, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 87 out of 125 reviews" "
Rating 8 - Good. 31 out of 125 reviews" "
Rating 6 - Okay. 4 out of 125 reviews" "
Rating 4 - Poor. 2 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with group
Nice and clean. Will definitely stay again.
Stayed 1 night in Sep 2023

8/10 Good

jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV was poor smart TV would not load programs and no network stations
Stayed 2 nights in Oct 2023
Response from Fred on 30 Oct 2023
Thank you.

10/10 Excellent

Nettie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Oct 2023
Response from Fred on 30 Oct 2023
Thank you.

8/10 Good

Michele

Stayed 2 nights in Sep 2023
Response from Fred on 30 Oct 2023
Thank you.

8/10 Good

ALLISON

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Needs some updating but very clean. Would stay here again.
Stayed 1 night in Sep 2023
Response from Fred on 30 Sept 2023
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Fred on 30 Sept 2023
Thank you.

10/10 Excellent

JOHANNA M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very cozy feel and staff was very helpful.
Stayed 2 nights in Sep 2023
Response from Fred on 25 Sept 2023
Thank you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Fred on 25 Sept 2023
Thank you.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very nice and friendly. Need to work on having the TV working better. Couldn’t use it all weekend in the evening or morning to check the news and weather.
Stayed 2 nights in Sep 2023
Response from Fred on 18 Sept 2023
Thank you.

10/10 Excellent

Katherine, Kingston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was super nice when we checked in. There are speakers outside the rooms and he had 70’s light rock playing on low volume until about 7pm, and it was quite lovely. Great place to rest up for a fun day of exploring Alex Bay.
Stayed 1 night in Sep 2023
Response from Fred on 25 Sept 2023
Thank you.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fred on 18 Sept 2023
Thank you.

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Fred on 27 Sept 2023
Thank you.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Sep 2023
Response from Fred on 18 Sept 2023
Thank you.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Fred on 18 Sept 2023
Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great owner very accommodating we rented the big cabin with awesome fire pit and comfortable Adirondack chairs and pet friendly we brought along our dog we will definitely be staying here again
Stayed 3 nights in Aug 2023
Response from Fred on 4 Sept 2023
Thank you.

10/10 Excellent

Mary, LYNN

Stayed 1 night in Aug 2023
Response from Fred on 25 Sept 2023
Thank you.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and well kept property
Stayed 2 nights in Aug 2023
Response from Fred on 30 Aug 2023
Thank you.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Thank you.
Stayed 1 night in Aug 2023
Response from Fred on 30 Aug 2023
Thank you.

10/10 Excellent

Charity

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome
Stayed 2 nights in Aug 2023
Response from Fred on 30 Aug 2023
Thank you.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place. Nice family run motel Clean Would definitely stay here again
Stayed 6 nights in Aug 2023
Response from Fred on 30 Aug 2023
Thank you.

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and adequate but could be updated.
Stayed 1 night in Aug 2023
Response from Fred on 18 Sept 2023
Thank you.

10/10 Excellent

Jonathan W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great parking at our door with a pretty front lawn. Very comfortable bed & pillows. Easy check in & out. A friendly but quiet place to stay.
Stayed 1 night in Aug 2023
Response from Fred on 30 Aug 2023
Thank you.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Excellent! Very clean and quiet. Would stay again and again!
Stayed 2 nights in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

10/10 Excellent

Frederick J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly nice people. No issues whatsoever. I will return there again.
Stayed 2 nights in Aug 2023
Response from Fred on 26 Aug 2023
Thank you

8/10 Good

Oleg

Travelled with partner
Clean but spartan accommodations
Stayed 2 nights in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older Motel being kept up and well run. Right at Alex Bay. Beautiful area. All the sights and activities are nearby.
Stayed 1 night in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tv did not work but bed was comfortable we did not know about fishing tournament man was cleaning fish outside our room next to our car.
Stayed 1 night in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Location great cottages little small
Stayed 3 nights in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but very clean, easy check in.
Stayed 4 nights in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Fred on 26 Aug 2023
Thank you.

2/10 Terrible

Ruby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked one room July 31,2023 at this Rock Ledge Motel. The reviews were high and the room rate seems reasonable. Only to find out after our experience that the room rate is way too high for what it’s worth. We called the motel for room availability and the man that answered the phone stated only double beds available. Right after we called him Expedia showed this same motel a room and a queen bed available for same day. I booked and paid the room but was taking over 10 minutes for the site to confirm thinking something with wifi connection so got back into Expedia site and booked the same room that was still available and got confirmation. I checked my email for motel confirmation only to find I got 2 paid bookings through Expedia. When we arrived at this motel, the man in the office greeted us but was rude and abrupt when I tried to explain that we were double booked. The man did not want to hear my explanation as I showed him there was double booking. He stated rudely he has nothing to do with the other booking. He then immediately slapped the receipt on the counter and sarcastically stated have a nice day. We were given a king bed which we appreciated. As we walked inside our reserved room, there was a musty smell in the room and both windows were already halfway open. The floor creaks. Plastic on top of the mattress that was uncomfortable. It makes a noise every time you moved. It was a noisy morning with garbage truck and another truck right outside our room.
Stayed 1 night in Jul 2023
Response from Fred on 8 Aug 2023
Wow where to start.. You were only charged once as I stated and only one reservation came thru if you had a double booking it was with them. I had no king bed rooms however when you called, and I told you that you then went to expedia and booked which cause a overbook. I found you a king room and the price you paid was exactly what was listed and is one of the least expensive in town. This motel is 60 years old and is in the north county musty comes with the territory. We leave the windows open for fresh air and is standard procedure. I agree with the mattress pads and new ones are coming. I'm sorry if you felt my attitude was not what you expected, but after explaining for the fourth time that you only got charged once and you wanted to keep arguing I was frustrated. The trucks are a unfortunate part of business however the trash dumpster is on the other side of the property and can't even be seen from your room so surprised you heard that. the propane truck was right outside your room for 8 minutes at 9:30 in the morning.I would recommend you stay somewhere else next time you visit since we didn't meet your expectations.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing place. Close to every place we wanted to go
Stayed 2 nights in Aug 2023
Response from Fred on 8 Aug 2023
Thank you

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Fred on 8 Aug 2023
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Cottage was cozy, clean, & comfortable. Everything is a little dated but that does not bother me. Very easy to get to Alex Bay from the property. Couldn't ask for more for the price. Will stay here again if I come back to visit 1000 Islands.
Stayed 2 nights in Jul 2023
Response from Fred on 8 Aug 2023
Thank you

4/10 Poor

carol

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the motel was clean but a plastic cover was on top the mattres and it was squiking all night. plus the tv ad no cable i was very upset
Stayed 1 night in Aug 2023
Response from Fred on 8 Aug 2023
Thank you

8/10 Good

WILLIAM

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Fred on 8 Aug 2023
Thank you

6/10 Okay

sheryl

Travelled with family
Disliked: Amenities
I would not consider it a 2 bedroom cabin. It is not 2 separate bedrooms but 2 double beds with a partial wall between. The very small bathroom had 2 doors, one opening to each bed. The shower was very small and the toilet was leaking. I felt the price for it was high. The room was clean and quiet. We were able to park right next to the cabin. Also the bed was comfortable so it had some good points as well.
Stayed 1 night in Jul 2023
Response from Fred on 29 Jul 2023
Your right. Thats why we market it as a two bed cabin. As we discussed while you were here you thought you had rented the guest house which is a two bedroom house.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Fred on 29 Jul 2023
Thank you

8/10 Good

Rebecca

Travelled with family
Liked: Staff & service, property conditions & facilities
The motel needs updating and has a general musty smell, but super clean rooms and the grounds are kept up beautifully. Staff very nice. Check in and out easy We were looking for something simple situated between Alexandria Bay and Clayton, the Rockledge motel worked out perfectly for a couple of nights.
Stayed 2 nights in Jul 2023
Response from Fred on 29 Jul 2023
Thank you

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Fred on 21 Jul 2023
Thank you.

8/10 Good

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice for an overnight! Bed was just a little too soft for my liking but rooms were clean!
Stayed 1 night in Jul 2023
Response from Fred on 23 Jul 2023
Thank you

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is very friendly!!! Bed was wicked comfortable!!! Very convenient location, will definitely stay there again when we go back to A-Bay.
Stayed 2 nights in Jul 2023
Response from Fred on 21 Jul 2023
Thank you.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is older in this area. Rock Ledge is no exception. It could use a little updating, but not so much as to ruin the character of the property. Staff were very nice and accommodating. The rooms were dated, but clean and comfortable. I would stay here again without hesitation.
Stayed 3 nights in Jul 2023
Response from Fred on 16 Jul 2023
Thank you

10/10 Excellent

Aspy

Stayed 1 night in Jul 2023
Response from Fred on 8 Aug 2023
Thank you

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well maintained. The owner obviously takes great pride in this retro motel which has been updated. The staff keep the rooms very clean.
Stayed 4 nights in Jul 2023
Response from Fred on 16 Jul 2023
Thank you.

6/10 Okay

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
T.he room was fine. The bed was lumpy.needs a new mattress. Cs was friendly and maid service e very good
Stayed 3 nights in Jul 2023
Response from Fred on 16 Jul 2023
Thank you.

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, easy to get to, bed really comfortable, nice staff and it was quiet.
Stayed 1 night in Jun 2023
Response from Fred on 16 Jul 2023
Thank you.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service
This was a very clean and cute place to stay. Staff was friendly and has easy check in. The only complaint is the bed. Other than that great place to stay.
Stayed 1 night in Jul 2023
Response from Fred on 16 Jul 2023
Thank you.

10/10 Excellent

Robin

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Jul 2023
Response from Fred on 11 Jul 2023
Thank you.