Alcáçova Holidays from £484

We stayed at Eurostars das Letras in Lisbon and had a generally pleasant experience, with a few hiccups. I booked a Junior Suite through Expedia, but upon check-in, we were given a room that felt smaller and didn’t match the suite shown online. We stayed one night thinking the photos might be misleading, but after checking the hotel’s website the next day, it was clear we were not in the correct room. We brought this to the front desk, and to their credit, they apologized and promptly moved us to the proper Junior Suite. They also offered complimentary breakfast for the rest of our stay. While appreciated, it felt like partial compensation since we didn’t get what we paid for on the first night. The new room was lovely, spacious, clean, with a comfortable bed and a balcony with a beautiful view of São Jorge Castle. Breakfast was excellent, with a wide selection of hot and cold options. The location is decent, quiet and away from the busiest areas, but about a 25 to 30 minute walk to the city center. Overall, a comfortable stay with good service recovery, just double-check your room upon arrival.

Excellent location location location

Great stay! Location was perfect. We were able to walk to sites, shops and restaurants. Hosts were amazing. Kind and helpful, gave us an area overview and recommendations. Breakfast to the room every morning was more than expected! Convenient, plentiful and great selection of fresh food.

Clean and comfortable rooms.

We had a fantastic stay at this apartment. The staff were incredibly friendly and helpful from the moment we arrived, making everything so easy for us. The room itself was bright, airy, and very comfortable, providing a perfect place to relax. We were especially impressed by the kitchen, which was fully equipped with everything we needed. To top it off, the cleanup crew did an amazing job cleaning the room daily, keeping everything spotless throughout our visit. Highly recommended!