Hi Monique, I tried to call you Monday to speak to you, however the phone never actually rang.I wasn't aware of no soap being at the sink, Housekeeping are usually good with picking up that these are missing, as of now i've just been and replaced it....We are a small team, who try very hard to keep on top of everything, gardens and lawn are a massive task as you could imagine

Thankyou Vivienne for your feedback, we hope you enjoyed your stay

Hi Fiona, Would have been nice for you to elaborate a little with your review, I've no idea what was wrong with your stay, to try and fix it for the next guests

Hi LindaIt's really hard to have everyone to have a view with the layout of the motel rooms, and unfortunately we can't just up and move the blocks :)I will pass on all the 'other' issues to the owners and try get things fixed, please note I have refunded you as of that morning that you checked out

Thank you Yuka!We appreciate your feedback score!Hope you some and stay with us again

Thank you so much Ruth!We do try to make a difference in our guests stay, and really do appreciate your feedback and very kind words!We always look forward to you staying with us.

Thankyou for your feedback, we hope to see you again

What a shame to see this feedback after I called and spoke to you and then refunded....All these items were rectified very quickly when made aware,

Thanks for your feedback Natalie

Thankyou so much for your score!We sure hope to see you again!

Thank you Cheryl, We hope that you come back to stay with us again

Hi Ian, I'm sorry about the shower, this is this is the first time we have come across this problem, we are currently in the middle of upgrading our HWS around the resort, so hopefully this will sort out the problem.Yes, the noise can become a little problem when we are fully booked, and I'm very sorryWe are currently updating and renovating some items, so hopefully when you come back again, it will be fixed up

Even with a free upgrade? A shame it wasn't a better experience for you, feel free to contact us if there is something we can do better?

It's a shame you have left this review!We spoke to you at the time, and you've left a couple of negative reviews, we didn't do anything wrong so feel this is out of line

Hi Barbara, Thankyou for your feedback, as you may have noticed we are in the middle replacing quite a bit of the woodwork around the Resort, this does take a little bit of time and is a large job for one man to do.Glad that the room was clean and we were friendly.

Thankyou AlanWe are happy to hear

Thankyou Catherine

Thankyou Julie

Thankyou Gaill

Thanks Ann! We hope to see you again!

Thankyou Alan!We are happy to hear you loved the located, we hope that you come and stay again

Thankyou Leanne, We are so happy to you enjoyed your stay and look forward to having you stay again

Thank you Barry for your feedback!

Thankyou LawrenceWe hope you come back and stay with us again

Thankyou Trevor for your feedbackWe hope to see you again

Thanks Michael for your review

Hi Ashley, Had you have called that night, we would have been up straight away and changed the battery of the smoke alarm, as soon as I was made aware I had it fixed.What do you mean by no amenities available after 5pm? The Restaurant was open, and you only have to ask for the tennis court lights to be turned on, we don't turn them on all the time as some people never turn them off

Hi Kylie, I'm so sorry that the Restaurant didn't open for Breakfast, they are a separate business that make their own operating hours, however we could have supplied some breakfast packs from Reception that saved you having to drive into McDonalds)Beds are such a personal preference, some like them soft, some like them hard, I'll check which room you were in and see if its a newer mattress

We sure like hearing that you've enjoyed your stay! We hope to see you again

Thankyou Paula, we are happy that you enjoyed your stay with us, hope that we see you again

Thankyou Jeni-Lee! We are so happy that you enjoyed your stay with us, make sure you come back and stay again

Thanks for your feedback Liz, We hope to see you again

Hello, A shame you have had to leave this an anonymous as now we have no idea which room you may have stayed in to try fix the problem you have spoken about.

Thankyou Anne We hope to see you again

Thankyou for your feedback Misheel!

Thankyou Jeffrey for staying with us

Hi Lena!Thanks for your feedback, sorry to hear about the floor, we will look into getting that fixed as soon as we can

Thankyou Helen!We are glad you enjoyed your stay

Thankyou Philip!

Thanks for your feedback

Thankyou JoWe are so happy you enjoyed your stay with us and all that we offer, yes, mobile reception is a little crappy but a little out of our control unfortunately We hope you come back again

Thanks for your feedback Robert

Thankyou Rod for your great review, we are happy to hear that you enjoyed everything about itWe look forward to welcoming you back again

Thanks Adrian, We are happy you enjoyed your stay with us, and hope that we can welcome you back again!

Thanks so much for choosing to stay with us at Lake Hume Resort, we are happy to hear you have enjoyed your stay. We hope that you can come back and spend more time with us next time.

Hi Alexandra, Thankyou for your feedback, yes you were in one of our older rooms, next time you book i would suggest you booking our King Deluxe Rooms, which have been renovated and more up to date.The Restaurant is run by a seperate business, and you are welcome to leave some feedback to them, their Business is actually The Boat Shed Lake Hume, we dont really have anything to do with their running or menu choices, I would certainly suggest leaving feedback for them on their own pages.

Thanks Craig! We are happy to hear that you've enjoyed your stay! Come and visit us again

Thankyou got yout feedback