Horror Cabin and Staff at Big 4
Posted 23-Jan-2018 on Wotif
We arrived at our hotel in 43 degree heat and no air conditioning was put on. We were told they don't do that for the guests! Due to the heat the fridge was not working properly and we lost food as the freezer was not working and we had no cold drinks. Informed management and they offered another fridge in the main area and that wasent working either. We were told there was nothing they could do. Cabin dirty, dead bugs above my child's bunk, toiletries only provided for two people not four, missing plates and bowls in the kitchen so we couldn't eat together as a family. Please stay away from this place it's horrible the accommodation appalling along with the appalling staff members who could not be bothered helping out their own customers. What a waste of money I should have slept in the car it's cleaner!!
Comment from Hotel Management
13-Feb-2018 by BIG4 Albury Tourist Park, Hotel Management
We are very sorry to read this review Nicole. Your issues have been forwarded onto the relevant departments for review.