- Disliked: Staff & service
Due the pandemic we were unable to attend this hotel - after several calls and emails the hotel refused to refund us and told us it was safe to still visit. Even the week before the trip Portugal experienced a second wave of the Coronavirus and the hotel still refused to provide us with a refund for our stay. We’re extremely disappointed with this outcome and understandably everyone is going through a hard time and this situation made things just slightly more stressful. We won’t be using our credit to visit a place that operates like this.