Ratings based on 593 verified reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 14-Jul-2019
Comment from Hotel Management
14-Jul-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel NAU São Rafael Suites. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller from Scotland

Posted 13-Jul-2019
Excellent hotel spacious rooms with plenty bathrooms and wardrobes. Very friendly helpful staff. Food was good quality and always refreshed throughout mealtimes although we still found food was best within the first hour and half at mealtimes. We had one not so good meal but it was at 9.45pm when mealtime finished at 10pm. Lovely quaint beach only a 5 min walk from hotel. Lots of activities for kids club and even our 13 year old joined in. The air conditioning actually works and would make the room like an ice bucket if that’s what you like. Overall excellent value and very family oriented hotel we will 100% be back, loved every minute.
Comment from Hotel Management
14-Jul-2019 by Guest Relations, Hotel Management
Dear Mrs. Jeffers, Dear Guest, Thank you for taking the time to share your experience in our Hotel NAU São Rafael Suites. We are very pleased that you have enjoyed our services and facilities and your kind words concerning our helpful team they are truly appreciated by all of us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
3 out of 5
by a verified traveller

Posted 08-Jul-2019
Comment from Hotel Management
08-Jul-2019 by Guest Relations, Hotel Management
Dear Graham, Thank you for taking the time to share your experience at Nau São Rafael Suites. We look forward to an opportunity to welcome you back. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller from Gloucester

Posted 06-Jul-2019
Just returned from a fab stay at this hotel and it was cracking..... can’t say anything other than it was really enjoyable. Great kids entertainment and good fab, something for everyone. Would definitely recommend
Comment from Hotel Management
08-Jul-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel Nau São Rafael Suites. We are very pleased that you have enjoyed our services and facilities and your kind words concerning our team. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 25-Jun-2019
Loved the layout of the deluxe suite, great for group of friends or families. Ideal having two bathrooms as well. Amazing views of the sea.
Comment from Hotel Management
25-Jun-2019 by João Borges - Assistant Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at NAU São Rafael Suites. We are very pleased that you have enjoyed our rooms and facilities. Our guest satisfaction is our main purpose. We truly hope to welcome you back in a near future. Best regards, João Borges Assistant Manager
4 out of 5
by a verified traveller

Posted 19-Jun-2019
Comment from Hotel Management
22-Jun-2019 by João Borges - Assistant Manager, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are all thrilled that you have enjoyed a great experience in our hotel. Our commitment to making our Guests holiday a memorable experience is our goal and your review further motivate us on this daily objective. We all look forward to the opportunity of welcoming you back in the near future. Best Regards, João Borges Assistant Manager
5 out of 5
by a verified traveller

Posted 11-Jun-2019
The rooms we had where lovely. Big and comfortable. Beds nice and everything so clean. Staff nice too
Comment from Hotel Management
13-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are all thrilled that you have enjoyed a great experience in our hotel. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We all look forward to the opportunity of welcoming you back in the near future. Best Regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 10-Jun-2019
Clean and tidy. Nice staff . Well kept grounds . I like that it’s a relatively small hotel
Comment from Hotel Management
13-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are all thrilled that you have enjoyed a great experience in our hotel. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We all look forward to the opportunity of welcoming you back in the near future. Best Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 08-Jun-2019
The rooms were really spacious and clean. The pool area had lots of sun loungers and again was very clean.
Comment from Hotel Management
09-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Suites We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
3 out of 5
by a verified traveller

Posted 08-Jun-2019
Comment from Hotel Management
09-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Suites. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations