Nice enough but would not go back
I first visited his hotel 11 years ago, it was beautiful, I'm sure it was near enough brand new.
11 years later I decided to go back. We have had a lovely holiday, there are parts that you cannot fault but there are also parts that need improvements if it is to stay a 5 star hotel. I would probably say it is more of a 4 star now.
You cannot fault the food and variety. Breakfast, lunch and dinner buffets are more than better than your average all
Inclusive. The only thing that let it down was the drinks if you like your cocktails, they have a machine that makes those, I feel you want to have a cocktail that is made especially (strawberry dakree/espresso martini) you have to pay for this. A lovely waiter made us thes but to have to pay extra let's the all inclusiveness of the holiday down. Who would not want to sit by the pool with a lovely cocktail in their hand? Well you can't here, its plastic cups and made from a machine lol. But as I say if you want to pay for this, at dinner you can do and they were nice enough.
The cleanliness of the room you cannot fault. The suite is perfect size, the only thing I would say is it needs a lick of paint as it's all becoming a little tired. The hotel it's self is clean, but again it is tired. They also do not have any cleaners that go around the pool each evening to clean up the straws and plastic cups that people leave behind during the day. But it's not filthy, it just feels it is lacking in some respects.
Comment from Hotel Management
25-Aug-2018 by Guest Relations, Hotel Management
Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites.
It certainly deserved our best attention.
Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with your recent experience mainly due to the Food and Drinks.
I would like to take this opportunity to mention that we have in our Website and in our Restaurants and Bar the information about the Drinks that are included in our All Inclusive Menu.
Also we have always available one supervisor per restaurant and also the Guest Relations so that our service remains at the level of excellence, which we strive to maintain.
I have taken good note of your comments and hope that you will nevertheless stay with us in the near future and give us the chance to make up for this experience.