Ratings based on 545 Verified Reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 01-Nov-2018
Exceeded our expectations, his and her bathrooms, fantastic
Comment from Hotel Management
01-Nov-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. It is always a pleasure to receive positive feedback and to know that you enjoyed our facilities and services. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. We hope to be able to welcome you back sometime soon. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 26-Oct-2018
Comment from Hotel Management
26-Oct-2018 by Guest Relations, Hotel Management
Dear Guest, It is really nice to have such positive feedback regarding your recent experience in the Nau Hotel São Rafael Suites. We hope that you visit us again in a near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
Recommended
for Everyone
by a verified traveller from Hertfordshire, UK

Wonderful holiday

Posted 17-Oct-2018
Pros: Everything
Location: Quiet location and only a short walk to a choice of two beautiful clean beaches.
Fantastic hotel with friendly and helpful staff. Excellent accommodation and facilities. Wide choice of good food including excellent BBQ fish at lunch time.
Comment from Hotel Management
20-Oct-2018 by Guest Relations, Hotel Management
Dear David, Thank you for taking the time to share your experience in our Hotel São Rafael Suites. We are very pleased that you have enjoyed our services and facilities and your kind words concerning our team and our amazing location near to the São Rafael beach are truly appreciated by all of us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Kind regards, Sara Fernandes Guest Relations
4 out of 5
Recommended
for Everyone
by a verified traveller

Pleasant, spacious All Inc., lovely walk to beach

Posted 15-Oct-2018
Pros: Spacious rooms, three different outdoor pools to spread people out PLUS indoor, tennis court, lovely relaxed location and easy walk to the beach.
Cons: If staff were able to ask more often if they could get you anything else to drink etc during lunch and dinner.
Location: Hotel is within brief walk to a lovely beach that has a little café (in season). Typically very relaxed atmosphere.
We have stayed with children and other family members previously at different times of the year and have always enjoyed our stays so we decided to come back with just two of us for a special occasion. Again, we found staff helpful, rooms again very spacious, clean and relaxing. Area and brief walk to the beach is lovely. We go to get away from stresses and hurry of normality and it is just the place. Helpful to have extended times for breakfast, lunch and dinner so you can have a relaxed timetable (and snacks available in between as well). Any time you cater for food on a large buffet scale there are limits to what can be provided, however, there is good choice and fruit and veg is always fresh. As we previously stayed more than 3 nights and this time only 2, what we didn't realise is that you can only use the al a carte restaurant as part of the package if you stay 3 or more nights. (Last time we stayed we have a very nice meal there.)
Comment from Hotel Management
15-Oct-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for choosing our Hotel NAU São Rafael Suites for your special occasion and for taking the time to share your recent experience. We are very pleased to read that you enjoyed a wonderful second stay with us and that you found our rooms spacious, clean and comfortable. We appreciate your positive feedback about our hotel facilities as well as our location near Albufeira and beautiful beaches like São Rafael. Also, we appreciate your comments and suggestions about our department of food and drinks, they will be, certainly, taken in consideration. Once again, thank you for your kind words and recognition. We are looking forward to welcome you back and your family sometime soon. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 11-Oct-2018
Nothing to complaint. Everything was so good. Had a wonderful time there.
Comment from Hotel Management
11-Oct-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are really pleased to hear that you have enjoyed your stay with us. We look forward to an opportunity to welcome you back. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 12-Sep-2018
Great hotel, great food, great staff great facilities.
Comment from Hotel Management
12-Sep-2018 by João Borges - Assistant Manager, Hotel Management
Dear Guest, Thank you for your preference for Nau São Rafael Suites and for sharing your opinion about your recent experience. We were quite pleased to note that we were able to provide a pleasant stay and we appreciated our rooms and facilities. The satisfaction of our guests is our main goal. We hope to be able to welcome you again in the near future and we will do everything to make your stay as pleasant as the previous one. Best Regards, João Borges Assistant Manager
4 out of 5
by a verified traveller from london

Nice enough but would not go back

Posted 23-Aug-2018
I first visited his hotel 11 years ago, it was beautiful, I'm sure it was near enough brand new. 11 years later I decided to go back. We have had a lovely holiday, there are parts that you cannot fault but there are also parts that need improvements if it is to stay a 5 star hotel. I would probably say it is more of a 4 star now. You cannot fault the food and variety. Breakfast, lunch and dinner buffets are more than better than your average all Inclusive. The only thing that let it down was the drinks if you like your cocktails, they have a machine that makes those, I feel you want to have a cocktail that is made especially (strawberry dakree/espresso martini) you have to pay for this. A lovely waiter made us thes but to have to pay extra let's the all inclusiveness of the holiday down. Who would not want to sit by the pool with a lovely cocktail in their hand? Well you can't here, its plastic cups and made from a machine lol. But as I say if you want to pay for this, at dinner you can do and they were nice enough. The cleanliness of the room you cannot fault. The suite is perfect size, the only thing I would say is it needs a lick of paint as it's all becoming a little tired. The hotel it's self is clean, but again it is tired. They also do not have any cleaners that go around the pool each evening to clean up the straws and plastic cups that people leave behind during the day. But it's not filthy, it just feels it is lacking in some respects.
Comment from Hotel Management
25-Aug-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. Our Guests feedback is of utmost importance to us and we regret to read that you felt disappointed with your recent experience mainly due to the Food and Drinks. I would like to take this opportunity to mention that we have in our Website and in our Restaurants and Bar the information about the Drinks that are included in our All Inclusive Menu. Also we have always available one supervisor per restaurant and also the Guest Relations so that our service remains at the level of excellence, which we strive to maintain. I have taken good note of your comments and hope that you will nevertheless stay with us in the near future and give us the chance to make up for this experience. Kind Regards, Sara Fernandes Guest Relations
3 out of 5
by a verified traveller from liverpool

Not a 5 star

Posted 20-Aug-2018
Pros: Pool bar never busy Rooms clean
Cons: Food Clean pool and bar areas WIFI - STOP promoting you have WiFi in rooms when you do not. This is completely unacceptable
Location: Local to town
Food - not the best.... same food all the time, breakfast was ok but evening meal at buffet was not varied enough. Restaurants not good at all, the service in the ‘italian’ was dreadful and the food was terrible. Pool bar good but needed a deep clean. Pools good for kids but ruined by excessive loud music all of the time No WIFI despite the hotel promoting on this EXPEDIA site that there is free WiFi in rooms - totally unacceptable
Comment from Hotel Management
20-Aug-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you so much for your honest and personal opinion regarding our Hotel NAU São Rafael Suites. It certainly deserved our best attention. We strive to provide all our Guests with memorable experiences and are sorry to hear that yours was disappointing. Regarding the mentioned aspects that didn't exceed your expectations, we would like to clarify that it's not our standards and that we already passed your comments to the respective departments. We would like to point out that it is possible upon request to our head waiter to arrange you alternative food choices in our restaurants if the provided ones don't meet your taste. Besides our buffet Restaurant, we have an Á-la-carte Restaurant and a Gastrobar as well. As we mentioned in our website you can have access to wi-fi in the public areas and we inform immediately our clients about this subject. Upon request, at the reception, my colleagues could arrange you some solutions for this situation. On a more positive note, we are glad to found our rooms clean and enjoyed our pool bar. Once again, thank you for sharing your comments and experiences. We will certainly improve from your feedback and take the necessary steps to fordge forward and continue to deliver an exceptional experience to our guests. We hope that you will nevertheless give us the opportunity to welcome you back and amend all the situations mentioned above. Kind Regards, Sara Alves Guest Relations
4 out of 5
by a verified traveller

Posted 19-Aug-2018 on Hotels
Comment from Hotel Management
21-Aug-2018 by Guest Relations, Hotel Management
Estimado James, Muito obrigado por avaliar a sua recente estadia no Hotel NAU São Rafael Suites. É com muito agrado que constatamos a sua satisfação quanto ao nosso serviço prestado. Esperamos poder voltar a recebê-lo num futuro breve. Com os melhores cumprimentos, Sara Alves Guest Relations
5 out of 5
by a verified traveller

Posted 18-Aug-2018
We loved it. The property is comfortable, very clean, and well managed. The service is friendly and efficient. We had a wonderful time and didn't want to leave. We'd love to go back.
Comment from Hotel Management
19-Aug-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Suites. We are very pleased to read that your visit went well and that you enjoyed a wonderful stay. Also, it is a pleasure to receive such positive feedback about our staff. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. Thank you for sharing your comments. We hope to be able to welcome you back sometime soon. Kind regards, Mariana Reis Guest Relations